CQC report explained · a residential care home
What the CQC found at Moor Lane
Rated Good: inspectors found the home performing well and meeting their expectations.
What inspectors found, November 2017
Rated Good; inspectors found safe, kind and personalised care, with some capacity assessments needing improvement.
This was a comprehensive, announced inspection on 1 October 2017. One inspector spoke with one person, five staff members and the registered manager. The inspector also spoke with two relatives, observed staff and people, and checked care, medicine and management records.
The home supported eight people with learning disabilities and complex needs, and could also provide respite care. Inspectors found enough staff, safe medicines practice, suitable risk plans and a clean, well-maintained environment. Staff were trained and supported, and people had access to health professionals when needed.
Inspectors found caring relationships and support that reflected people's choices, communication needs and interests. People were supported with activities, independence and contact with family. The home had systems for complaints, staff communication and checking the quality of care.
All five areas were rated Good: safe, effective, caring, responsive and well-led. The home was rated Good overall, which means inspectors found the service met the expected standard at the time of this inspection. It had also been rated Good at the previous inspection.
Enough staff and safe care
Staffing levels matched people's needs. Risk plans, safeguarding knowledge, emergency arrangements and medicine checks supported people's safety.
“Staffing numbers were sufficient to meet people's needs and this ensured people were supported safely.” from the report
Personalised support
Care plans recorded what mattered to each person and how they preferred to be supported. Staff understood non-verbal communication and helped people make choices.
“Each person's care plan included personal profiles which included what was important to the person and how best to support them.” from the report
Kind relationships
Inspectors saw good relationships between staff and people. People and their representatives spoke very highly about the support.
“Our observations showed that good relationships had been established between staff and the people they provided care for.” from the report
Choice and independence
People took part in activities suited to their interests and were supported to do things for themselves, including going out and helping with cooking.
“Staff enabled people's independence as far as possible.” from the report
Positive management
Staff felt able to raise concerns and said they were listened to. The home used audits, meetings and feedback to monitor its work.
“The provider had systems in place to receive and monitor any complaints that were made.” from the report
Capacity assessments
needs fixingInspectors found that one assessment covered many different decisions, including personal care, money, food, medicines and sleep. The manager was reviewing care plans so decisions would be considered separately and in people's best interests.
“We noted that when conducting capacity assessments the service adopted a blanket approach for each person's care requirements.” from the report
Cleaning records
minorThe home's own checks identified that cleaning schedules were not always completed when tasks had been done. This was an improvement point rather than a breach.
“such as the need to complete cleaning schedules when tasks had been completed” from the report
- 01How have you changed capacity assessments so that each important decision is considered separately?
- 02Have all care plans been updated following the review of capacity and best-interest decisions?
- 03How do you check that cleaning schedules are completed and recorded?
- 04How do you support people who cannot communicate verbally to make choices or raise a complaint?
- 05How do you make sure staffing levels continue to match each person's changing needs?
This was a comprehensive inspection covering all five areas, with records checked for three people's care and medicines. This explanation was written from the published report of 10 November 2017 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Moor Lane
2 rated inspections over 2 years: the service has held its Good rating throughout.
- November 2017Goodcurrent ratingstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- October 2015GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- July 2013
Report published without a new overall rating.
- October 2012
Report published without a new overall rating.
- July 2011
Report published without a new overall rating.
- January 2011
Registered with the Care Quality Commission on 21 January 2011.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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23 live-in carers within about an hour of North Somerset
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £1,050 to £1,320 a week. 19 can care for a couple. 12 years' experience on average.
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.