CQC report explained · a residential care home
What the CQC found at Connie Lewcock Resource Centre
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- Risks were assessed and reviewed, medicines were managed safely, and there were enough staff to support people safely. Infection control, safeguarding, emergency planning and recruitment processes were also found to be effective.
- Effective?
- Good
- Staff worked closely with on-site and external health professionals. Training, supervision and appraisals supported staff, and people's dietary needs and rehabilitation needs were addressed.
- Caring?
- Good
- People described staff as kind and caring. Inspectors saw people being treated with dignity and respect, encouraged to be independent and supported to maintain important relationships.
- Responsive?
- Good
- Care plans reflected people's needs and preferences and were regularly reviewed. People were supported with communication, activities, complaints and plans for their rehabilitation.
- Well-led?
- Good
- Staff spoke positively about the leadership and culture. The home used audits, feedback and meetings to monitor quality and address issues.
What inspectors found, January 2019
Connie Lewcock Resource Centre was rated Good; inspectors found safe, kind and well-organised short-stay rehabilitation care.
Inspectors visited on 4 December 2018 without telling the home in advance. They spoke with six people using the service, one relative and seven staff. They reviewed care plans, medicines records, staff recruitment files and other records.
The home provides short stays for up to 24 older people needing community rehabilitation or emergency care during a crisis. Inspectors found that risks, medicines, staffing, infection control and safeguarding were managed safely.
Staff worked with health professionals to support people's rehabilitation and return home. People were treated with dignity, supported to remain independent and offered activities and social connections. All five areas were rated Good, and this rating stayed the same as at the previous inspection in April 2016.
Safe care
The home assessed people's risks, reviewed them regularly and had plans for emergencies. Medicines, staffing, infection control and safeguarding were also managed safely.
“Risks to people using the service were assessed and plans put in place to address them.” from the report
Rehabilitation focus
Staff worked with health professionals and held daily meetings to review progress. The service focused on helping people regain skills and return home.
“There was a daily meeting with staff to review each person's progress towards their rehabilitation goals.” from the report
Kind and respectful staff
People spoke positively about the care. Inspectors saw staff offering encouragement, protecting people's privacy and treating them with dignity.
“Throughout the inspection we saw numerous examples of staff delivering kind and caring support.” from the report
Personalised support
Care plans involved people, relatives and other professionals. They reflected people's preferences and were updated when support needs changed.
“People received person-centred care based on their assessed needs and preferences.” from the report
Quality monitoring
The manager and provider used audits, feedback and meetings to check standards and act on issues. They also developed community links for people using the service.
“The provider and registered manager carried out a number of quality assurance audits to monitor and improve standards at the service.” from the report
Inspectors raised no specific concerns in this report.
- 01How will my relative's rehabilitation goals and progress be reviewed during their stay?
- 02How will you support my relative to manage their own medicines, if this is suitable for them?
- 03How will you involve us in the care plan and decisions about returning home?
- 04What activities and community links will be available during the stay and after discharge?
- 05How will you respond if my relative's support needs change during their short stay?
This was an unannounced inspection covering all five CQC questions, including care, premises, records, staffing and management; the Good ratings continued from the April 2016 inspection. This explanation was written from the published report of 10 January 2019 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Connie Lewcock Resource Centre
2 rated inspections over 2 years: the service has held its Good rating throughout.
- January 2019Goodcurrent ratingstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
Read what inspectors found at Connie Lewcock Resource Centre →
- July 2016GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Requires improvement
- July 2014
Report published without a new overall rating.
- January 2014
Report published without a new overall rating.
- October 2012
Report published without a new overall rating.
- January 2011
Registered with the Care Quality Commission on 27 January 2011.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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36 live-in carers within about an hour of Newcastle upon Tyne
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £950 to £1,160 a week. 30 can care for a couple. 10 years' experience on average.
“Petty introduced herself to Mum every time she was caring for her and responded very quickly to Mum if she was distressed in the night.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.