CQC report explained · a nursing home
What the CQC found at Connect House
Rated Requires improvement: inspectors found the home was not performing as well as it should and told it what to change.
What inspectors found, January 2022
Connect House was inspected but not rated; inspectors found strong COVID-19 infection controls and support for visiting.
This was a targeted inspection on 11 January 2022 during a COVID-19 outbreak. Inspectors checked infection prevention and control arrangements and asked about staffing pressures. The inspection was announced one hour beforehand.
Inspectors were assured that the home was managing visitors, admissions, testing, PPE, cleaning, social distancing and outbreaks safely. The home was clean and clutter free. Staff had infection-control training and competency checks.
The home supported contact with relatives through individual visitor plans, window visits, telephone calls and video calls. People who needed to isolate had support plans covering their physical, emotional and social needs.
The service was marked 'Inspected but not rated'. This inspection did not provide a new overall quality rating.
Infection prevention
The home had hand-washing facilities, PPE and sanitiser available. Staff received infection-control training and competency checks.
“Staff had received relevant training in infection control and the provider ensured staff competency assessments were completed such as hand hygiene and the use of PPE.” from the report
Support for relatives' contact
The home made individual visiting plans and used window visits, calls and video calls during the outbreak.
“People had individual visitor plans as part of their care plan to make sure their social contact needs were met.” from the report
Clean environment
Inspectors found the home clean and free from clutter. Cleaning schedules included enhanced cleaning of areas that people touched often.
“We saw the home was clean and clutter free.” from the report
Managing isolation
People were tested on admission and supported during isolation. Support plans covered their physical, emotional and social needs.
“A support plan was created which covered the support needed for the person during their isolation period.” from the report
Inspectors raised no specific concerns in this report.
- 01How are you managing staffing pressures now, and what effect do they have on people's care?
- 02How will visiting be arranged if there is another infection outbreak?
- 03What support would my relative receive during a 14-day isolation period?
- 04How often are staff and residents tested when there are infection concerns?
- 05How do you check that agency staff follow the home's infection-control procedures?
This was a targeted inspection of infection prevention and control, with questions about staffing pressures; it was not a full inspection of all five areas of care. This explanation was written from the published report of 25 January 2022 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
What inspectors found, December 2020
Connect House: targeted inspection found good infection control practice, but the home was inspected and not rated.
Inspectors made an unannounced visit on 27 November 2020 after receiving concerns about infection prevention and control. This was a targeted inspection, focused only on these measures.
Inspectors were assured that the home was using personal protective equipment safely, following social distancing rules, testing people and staff, and managing admissions and possible outbreaks.
People were supported to keep in touch with family and friends through telephone calls, video calls and window contact. Staff also offered reassurance, activities and support during periods of isolation.
The service was inspected but not rated. This means the report does not give a Good, Requires improvement or Inadequate rating for the home.
PPE and staff training
Staff had enough PPE and hand sanitiser was available throughout the home. Staff had infection control training and their skills were checked.
“Staff had sufficient access to personal protective equipment (PPE) and hand sanitiser was available throughout the service.” from the report
Testing and admission arrangements
People were assessed for Covid-19 risk before admission, tested when they arrived and supported to isolate for 14 days.
“All referrals to the service were triaged to assess their Covid-19 status and on admission, people received a Covid-19 test” from the report
Contact with families
The home helped people stay in contact with relatives and friends using calls, video calls and window visits.
“People were supported to maintain contact with their family and friends by telephone, video calls and via window contact.” from the report
Support during isolation
The home created support plans for people who had to isolate. These covered their physical, emotional and social needs.
“A support plan was created which covered the support needed for the person during their isolation period.” from the report
Consistency of staff practice
needs fixingInspectors found that some staff practice and standards needed improvement. The provider acted immediately when this was identified.
“Where we found action was required to improve staff practice and consistency of standards being maintained, the provider took immediate action.” from the report
- 01What changes were made after inspectors identified a need to improve staff practice and consistency?
- 02How are new residents tested and supported during their isolation period now?
- 03How does the home currently support visits and contact with family and friends?
- 04How often are staff tested and how are staff supported if they test positive or show signs of infection?
- 05When were the other areas of care last inspected and rated?
This was an unannounced targeted inspection of infection prevention and control measures only; the home was inspected but not rated. This explanation was written from the published report of 19 December 2020 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Connect House
3 rated inspections over 2 years: the service has improved, from Inadequate to Requires improvement.
- January 2022Inspected but not ratedcurrent ratingSafe: Inspected but not rated
- December 2020Inspected but not ratedSafe: Inspected but not rated
- November 2019Requires improvementstayed Requires improvementSafe: GoodEffective: Requires improvementCaring: GoodResponsive: Requires improvementWell-led: Good
- October 2018Requires improvementup from InadequateSafe: Requires improvementEffective: Requires improvementCaring: GoodResponsive: GoodWell-led: Requires improvement
- April 2018InadequateSafe: InadequateEffective: InadequateCaring: Requires improvementResponsive: Requires improvementWell-led: Inadequate
- September 2017
Registered with the Care Quality Commission on 1 September 2017.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
Weigh the report against the rest
Fees, photos and reviews from families
How to read CQC ratings and reports
What to check when you visit
90 live-in carers within about an hour of Nottingham
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £980 to £1,270 a week. 73 can care for a couple. 11 years' experience on average.
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.