CQC report explained · a nursing home
What the CQC found at Coniston Court
Rated Requires improvement: inspectors found the home was not performing as well as it should and told it what to change.
What inspectors found, May 2023
Rated Good; inspectors found safe, kind and personalised care, with all five areas rated Good.
This was the home’s first inspection since it registered. It was unannounced and took place on 23 and 29 March 2023. One inspector spoke with people, relatives and staff, observed care and checked records including six care plans.
Inspectors found that people were safe and received care that met their needs. Medicines were managed safely, staff were trained, the home was clean, and care plans reflected people’s needs. People described staff as kind and said they felt safe and well supported.
The home offered personalised care, activities, family visits and support with health needs. Inspectors also found good leadership, teamwork and systems for checking quality. Good was the rating in all five areas: Safe, Effective, Caring, Responsive and Well-led.
Kind and respectful care
People said they felt safe, relaxed and treated with kindness. Inspectors saw friendly relationships between people and staff.
“People were happy with the care they received, felt relaxed with staff and told us they were treated with kindness.” from the report
Personalised support
Care plans included people's needs, preferences, interests and religious beliefs. Staff showed they knew people and used this information to provide individual care.
“Individual person-centred care plans had been developed, enabling staff to support people in a personalised way that was specific to their needs and preferences” from the report
Safe medicines and risk management
Inspectors found accurate medicines records, secure storage and regular checks. Risks such as falls and choking had specific guidance in care plans.
“We saw these were accurate. They also showed us how they ensured that stock levels of medicines were accurate.” from the report
Activities and family contact
People could receive visitors and take part in varied activities, including trips, exercise, arts and crafts, music and quizzes. One-to-one activities were available for people who stayed in their rooms.
“There was a range of activities on offer which included, music, arts and crafts, quizzes, exercise, regular trips in the minibus and visits from external entertainers.” from the report
Strong teamwork and oversight
Staff worked together, handovers were thorough and the manager used audits covering medicines, infection control, care planning and health and safety.
“The registered manager undertook a range of quality assurance audits to ensure a good level of quality was maintained.” from the report
Inspectors raised no specific concerns in this report.
- 01How will you tailor activities and one-to-one time to my relative's interests, especially if they prefer to stay in their room?
- 02How will you assess and manage my relative's specific risks, such as falls, choking or mobility needs?
- 03How will you support my relative with their food, drinks, allergies or risk of malnutrition?
- 04How will you record and follow my relative's wishes about future healthcare and end-of-life care?
- 05How can our family raise concerns, and how will we be involved in reviewing the care plan?
This was the first comprehensive inspection of the newly registered home and covered all five key questions, including infection prevention and control under Safe. This explanation was written from the published report of 17 May 2023 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Coniston Court
Each visit the CQC has published, newest first, back to the day the home was registered.
- May 2023Goodcurrent ratingSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- December 2021
Registered with the Care Quality Commission on 17 December 2021.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
Weigh the report against the rest
Fees, photos and reviews from families
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19 live-in carers within about an hour of East Sussex
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £1,000 to £1,400 a week. 13 can care for a couple. 10 years' experience on average.
“When he point blank refused to go into hospital for a life saving blood transfusion she talked him through the situation and agreed to go in the ambulance with him and stayed until he was settled.”
“Una felt safe, secure and loved in her time with Debbie which is a gift that I am eternally grateful for.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.