CQC report explained · a residential care home
What the CQC found at Comprigney Vean
Rated Good: inspectors found the home performing well and meeting their expectations.
What inspectors found, December 2017
Rated Good; inspectors found safe, caring and personalised support, with a minor concern about access to communication aids.
This was a comprehensive inspection on 2 December 2017. The report says it was announced and that the service was given three days' notice. Inspectors looked around the home, observed care and spoke with the person living there, the manager, three staff members, a relative and two healthcare professionals.
The home was rated Good in all five areas: Safe, Effective, Caring, Responsive and Well-led. Inspectors found staff knew the person well, supported their choices and helped them take part in activities such as surfing, climbing, sailing and voluntary work.
The home had suitable risk assessments, enough staff, safe medicines systems and up-to-date care records. Staff received training and support, and the manager and organisation used audits to check the quality of care.
The home was also rated Good at the previous inspection in October 2015. This inspection found that it remained Good. One relative said staff did not always make sure the person's communication sequence strip was immediately available.
Managing risks
The home supported the person to take part in activities that could carry risks, while using clear assessments and guidance to keep them safe.
“Risk assessments were in place so staff were aware of the risks involved and had clear guidance on how to support the person safely.” from the report
Kind and respectful staff
Inspectors saw staff who were caring, respectful and familiar with the person's needs, history and preferences.
“Staff were respectful and caring in their approach.” from the report
Personalised communication
The home used pictures, sequence strips, social stories and communication information to help the person understand what was happening and make choices.
“Sequence strips using pictures to indicate the next task or activity, social stories and easy read information were used to support effective communication.” from the report
Good organisation
The manager and staff had clear roles, regular support and systems for checking care quality. Records inspected were complete and accurate.
“There were effective quality assurance systems in place to help drive improvement in the service.” from the report
Communication aid not always available
minorA relative said staff did not always make sure the person's sequence strip was immediately available. This could make it harder for the person to move from one activity to another.
“A relative told us this was an important tool for their family member but staff did not always ensure they had immediate access to it.” from the report
- 01How will you make sure the person's sequence strip or other communication aids are available immediately when needed?
- 02How do you assess and manage the risks of activities such as surfing, climbing and sailing?
- 03How do you support the person when they become distressed, and what alternatives are tried before as-required medicine?
- 04How are changes in the person's needs shared with all staff, including relief staff?
- 05How are families involved in care plan reviews and asked for their views?
This was an announced comprehensive inspection covering the premises and care, with ratings given for all five CQC questions. This explanation was written from the published report of 21 December 2017 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Comprigney Vean
2 rated inspections over 2 years: the service has held its Good rating throughout.
- December 2017Goodcurrent ratingstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- December 2015GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- March 2015
Registered with the Care Quality Commission on 5 March 2015.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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10 live-in carers within about two hours of Cornwall
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £980 to £1,200 a week. 8 can care for a couple. 12 years' experience on average.
“He had been a little anxious before she arrived, but has since stated that he would be very happy for her to care for him again”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.