CQC report explained · a residential care home
What the CQC found at Common Road
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- The person had personalised risk assessments, suitable staffing and safe medicines systems. The home was clean and arrangements were in place for fire, gas, electrical and other premises risks.
- Effective?
- Good
- Staff training, supervision and support were mainly up to date. The home followed the Mental Capacity Act, supported health needs and helped the person make choices about food, activities and daily life.
- Caring?
- Good
- Staff had friendly and respectful relationships with the person. Inspectors found that privacy, dignity, family relationships and personal choices were respected.
- Responsive?
- Good
- Care plans were personal and used easy-to-read words, symbols and pictures. Staff supported independence, community involvement, communication and the person's interests.
- Well-led?
- Good
- Staff described a supportive workplace and managers used regular checks to monitor care, finances, records, staffing and safety. The home worked with health, social care and community organisations.
What inspectors found, April 2018
Common Road is rated Good; inspectors found safe, caring and personalised support, with some staff training still needing repetition.
The announced inspection took place on 13 March 2018. Inspectors spoke with the person living at the home, a relative, managers and four care workers. They checked care records, medicines records, staff information and the home's management records.
The home supported one person in a residential house. Inspectors found the person was protected from abuse and neglect, had suitable risk assessments, and received safe medicines support. The home was clean, had enough staff at the inspection, and used safe recruitment checks.
Care was tailored to the person's choices, communication needs, health and interests. Staff supported independence, community activities and family relationships. All five areas were rated Good. The overall rating stayed Good, and the Effective rating improved from Requires Improvement at the previous inspection.
Safe staffing and recruitment
Inspectors found enough staff were deployed to keep the person safe. Recruitment checks were in place before staff started work.
“There were sufficient staff deployed and robust recruitment procedures in place which ensured the safety of the person.” from the report
Health and nutrition
Staff supported healthy choices while respecting the person's preferences. Food, weight, hydration and contact with health professionals were monitored.
“The person's nutrition and hydration was effectively managed.” from the report
Kind and respectful care
Staff were positive, sensitive and respectful. They protected the person's privacy and supported important family relationships.
“Staff interacted with the person in a positive, sensitive way.” from the report
Building independence
The person had made progress with cooking, preparing drinks, monitoring a health condition and taking part in community activities.
“The person's independence was fostered immensely by the staff of the service.” from the report
Some training needed repeating
minorTraining was mainly up to date, but inspectors discussed two subjects where staff needed refresher training to keep their knowledge current.
“We spoke to the registered manager regarding two subjects where staff training required further repetition to update their knowledge.” from the report
Future planning was not complete
minorThe person was not receiving end-of-life care, but planning for this had not yet been completed. Managers said they were exploring ways to discuss it.
“The registered manager explained this was a difficult subject to raise with the person.” from the report
- 01Which two training subjects needed repetition, and have all relevant staff now completed the refresher training?
- 02How are the full-time care worker vacancies affecting staffing and continuity of support?
- 03How is the person's legal authorisation for restrictions reviewed and kept in line with their current choices and needs?
- 04What progress has been made towards helping the person use the internet or a computer?
- 05How will the home involve the person and family in future end-of-life planning?
This was an announced inspection of the whole home and all five quality areas; the overall rating remained Good, while Effective improved from Requires Improvement in 2015. This explanation was written from the published report of 26 April 2018 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Common Road
2 rated inspections over 2 years: the service has held its Good rating throughout.
- April 2018Goodcurrent ratingstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- November 2015GoodSafe: GoodEffective: Requires improvementCaring: GoodResponsive: GoodWell-led: Good
- December 2014
Registered with the Care Quality Commission on 11 December 2014.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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At least 100 live-in carers within about an hour of Slough
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £1,010 to £1,270 a week. 87 can care for a couple. 11 years' experience on average.
“I can truly say that Peter always put Dad at the centre of everything and I know that they found a great friendship in difficult times.”
“Not only has she looked after him beautifully, she has also been great company for him with lively conversation, kindness and humour.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.