CQC report explained · a residential care home
What the CQC found at Collingwood Court
Rated Outstanding: inspectors found the home performing exceptionally well.
What inspectors found, February 2022
Collingwood Court was inspected but not rated; inspectors found good infection control arrangements during the COVID-19 response.
This was a targeted inspection on 2 February 2022. Inspectors looked mainly at infection prevention and control, and asked about staffing pressures linked to COVID-19.
Inspectors were assured that the home used personal protective equipment safely, supported testing, managed visiting, and had arrangements to prevent and manage outbreaks. They also found that non-exempt staff and visiting professionals were vaccinated.
The home was inspected but not rated. This report does not provide ratings for the other areas of care, such as caring, effective, responsive or well-led care.
Infection control leadership
The home had an infection prevention and control champion who inspectors described as knowledgeable and dedicated.
“The service had an IPC champion in place who was knowledgeable and dedicated.” from the report
Clear communication
The registered manager kept residents, relatives and staff informed about the latest visiting guidance.
“The registered manager had communicated well with residents, relatives and staff, to ensure they received the latest guidance on visiting.” from the report
Infection control arrangements
Inspectors were assured that the home had arrangements covering PPE, testing, social distancing, admissions, hygiene and outbreak management.
“We were assured that the provider was using PPE effectively and safely.” from the report
Support for staff
Staff were recognised and rewarded for their extra efforts during the difficult period covered by the inspection.
“Staff had been recognised and rewarded for their extra efforts during such difficult times with bonuses and thank you letters from the provider.” from the report
Inspectors raised no specific concerns in this report.
- 01How have your infection prevention and control arrangements changed since this inspection?
- 02How do you currently manage visiting during an infection outbreak or other period of increased risk?
- 03How do you manage staffing pressures when staff are absent because of COVID-19 or other illness?
- 04How are residents and relatives kept informed about changes to visiting guidance?
- 05What were the home's latest ratings for caring, effective, responsive and well-led care, as these areas were not covered in this inspection?
This was a targeted inspection of infection prevention and control and COVID-19-related staffing pressures; the service was inspected but not rated and the other quality areas were not assessed. This explanation was written from the published report of 26 February 2022 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
What inspectors found, February 2020
Rated Good; inspectors found safe, kind and personalised care, with all five areas rated Good.
This was a planned inspection over 5 and 6 February 2020. One inspector and an Expert by Experience visited. They spoke with people living in the home, relatives, staff and other professionals. They also reviewed care records, staff files and quality and safety records.
Inspectors found enough staff, safe recruitment, well-managed medicines and a clean, comfortable home. People’s needs, choices and risks were assessed. Staff were described as caring and respectful, and activities were available to reduce loneliness and support relationships.
The home was rated Good overall and Good in Safe, Effective, Caring, Responsive and Well-led. The previous inspection, published in July 2017, had also rated the service Good. The report says the home met the relevant legal requirements and had no breaches recorded.
Staffing and safety
Inspectors found enough staff on duty and safe recruitment checks. Risks, accidents and incidents were monitored and followed up.
“There were enough staff deployed throughout the day and night to meet people's needs.” from the report
Medicines
Medicines were ordered, stored, given and recorded through a clear process. Electronic records and regular checks helped reduce the risk of errors.
“Medicines were managed well.” from the report
Personalised care
Care records reflected people’s needs, wishes and choices. Staff involved people and relatives in care planning and encouraged independence.
“Care records were very personalised and contained information about people to help staff provide their support the way they had chosen.” from the report
Activities and relationships
The home offered communal events, one-to-one time and a reminiscence technology scheme. Visitors were welcomed and people were supported to maintain relationships.
“A variety of activities were organised, which were interesting and meaningful to people as well as encouraging socialisation amongst people, their relatives and the local community.” from the report
Management and improvement
The home had regular checks on quality and safety. Inspectors found that learning from incidents and complaints was shared with staff.
“A robust quality assurance process was used to monitor the service.” from the report
Inspectors raised no specific concerns in this report.
- 01How would you support my relative’s particular dementia-related needs and review their care as those needs change?
- 02How often are medicines checked, and how would you tell us if there was a medicine error?
- 03What activities would be suitable for my relative, including one-to-one activities or reminiscence work?
- 04How do you make sure there are enough familiar staff on duty, and how much agency staff do you currently use?
- 05How would you record and follow my relative’s wishes about end of life care, including religious, cultural or spiritual preferences?
This was a planned inspection that looked at the overall quality of the care home and all five CQC questions; all five ratings were assessed and remained Good. This explanation was written from the published report of 28 February 2020 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Collingwood Court
4 rated inspections over 4 years: the service has improved, from Requires improvement to Good.
- February 2022Inspected but not ratedcurrent ratingSafe: Inspected but not rated
- February 2020Goodstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- July 2017Goodup from Requires improvementSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- February 2017Requires improvementstayed Requires improvementSafe: Requires improvementEffective: GoodCaring: GoodResponsive: GoodWell-led: Requires improvement
- June 2016Requires improvementSafe: Requires improvementEffective: Requires improvementCaring: GoodResponsive: Requires improvementWell-led: Requires improvement
- March 2014
Report published without a new overall rating.
- November 2013
Report published without a new overall rating.
- March 2013
Report published without a new overall rating.
- November 2012
Report published without a new overall rating.
- October 2011
Registered with the Care Quality Commission on 19 October 2011.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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30 live-in carers within about an hour of North Tyneside
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £950 to £1,130 a week. 26 can care for a couple. 10 years' experience on average.
“Petty introduced herself to Mum every time she was caring for her and responded very quickly to Mum if she was distressed in the night.”
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