CQC report explained · a residential care home
What the CQC found at Collingwood Care Home
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- Inspectors were assured that the home was preventing infections, using PPE safely, arranging testing and admitting people safely.
- Effective?
- Good
- This area was not assessed in the report.
- Caring?
- Good
- This area was not assessed in the report.
- Responsive?
- Good
- This area was not assessed in the report.
- Well-led?
- Good
- This area was not assessed in the report.
What inspectors found, February 2021
Inspected but not rated; inspectors found strong infection control arrangements during a targeted coronavirus review.
Inspectors visited the home on 19 January 2021. The visit was announced and focused only on infection prevention and control during the coronavirus pandemic.
They were assured that the home was managing visitors, admissions, testing, personal protective equipment, shielding and social distancing safely. They also found an up-to-date infection control policy and arrangements to prevent or manage outbreaks.
The home supported contact with families through letters, phone and video calls when visits were suspended. It had previously planned visits to reduce infection risks and gave families regular updates.
This was not a full inspection of the quality of care. The service was inspected but not rated, so the report does not give an overall Good or Requires Improvement rating.
Infection prevention
The home had increased cleaning, removed some soft furnishings and kept rooms well ventilated where possible.
“Consideration had been given to maintaining high standards of infection prevention and control.” from the report
Family contact
When in-person visits were not possible, people were supported to contact family and friends by letters, phone and video calls. Families received regular wellbeing updates.
“When visits in person were not possible, people had been supported to keep in contact with friends and family using letters, phone and video calls.” from the report
Safe admissions
New residents were tested, entered through a direct route to their room and isolated for 14 days on arrival.
“When people were admitted to the service, this was carefully planned, and guidance was followed to keep people safe and reduce the potential for transmission of infection.” from the report
Staff training
Staff had extra training to support people who became unwell with coronavirus and were competent in infection control procedures.
“Staff had undertaken additional training to ensure they provided safe care and were skilled in supporting people if they became unwell with coronavirus.” from the report
Inspectors raised no specific concerns in this report.
- 01How have your infection prevention and control arrangements changed since the inspection on 19 January 2021?
- 02What are your current visiting arrangements, and how do you reduce the risk of infection during visits?
- 03How do you test new residents and staff, and what happens when someone tests positive?
- 04How do you support residents to keep in touch with family if visits cannot take place?
- 05What training do staff currently receive on PPE and infection control?
This was an announced targeted inspection of infection prevention and control practices during the coronavirus pandemic; it did not assess the other four key questions or give an overall quality rating. This explanation was written from the published report of 16 February 2021 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
What inspectors found, September 2019
Rated Good in all five areas; inspectors found safe, kind and personalised care, with two issues needing attention.
This was an unannounced planned inspection on 16 April 2019. One inspector reviewed information, spoke with 10 people and observed staff supporting people in communal areas. The inspection looked at the premises and the care provided.
The home was rated Good overall and Good for Safe, Effective, Caring, Responsive and Well-led. People said they felt safe and settled. Inspectors found caring staff, suitable training, person-centred care, good food choices and support with health needs.
Inspectors did identify two points to address. A medicine trolley was left open while a staff member walked away, although the manager acted straight away. Boxes of gloves and towels were also placed on grab rails in several areas, creating a possible trip risk.
The previous comprehensive inspection in November 2016 also rated the home Good. The report says the home met the characteristics of a Good rating in all areas.
People felt safe
People told inspectors they felt safe and relaxed. Staff knew how to recognise and report abuse and understood people's individual risks.
“Everyone we met said they felt safe and totally relaxed at the home.” from the report
Kind and respectful care
People spoke positively about staff. Inspectors observed warm interactions and found that privacy, dignity, independence and personal choices were respected.
“There were constant very positive interactions between people and staff.” from the report
Good food and health support
People had meal choices and could ask for alternatives. Staff supported people with appointments and changing health needs.
“Food was hot, well presented and there were different choices available.” from the report
Consistent, trained staff
People received care from a consistent team. Staff had induction, training, supervision and knowledge of people's needs.
“People received support from care staff who had the appropriate skills and knowledge to meet their individual needs.” from the report
Medicine trolley left open
seriousOne staff member left the medicine trolley open and walked away while giving medicines. The manager was told and took swift action, but this was a safety shortfall.
“However, one staff member left the drug trolley open and walked away from it while giving people medicines.” from the report
Grab rails obstructed
needs fixingIn several areas, boxes of gloves and towels were placed on grab rails. Inspectors said this could make people trip.
“This meant people who used the grab rails may trip.” from the report
- 01What action was taken after the medicine trolley was found open, and how do you check that medicines are now kept secure?
- 02How will you make sure grab rails remain clear of boxes and other items?
- 03How often are care plans reviewed and updated under the improvement plan mentioned in the report?
- 04How are people and their families involved in decisions about care, activities and daily routines?
- 05How do you cover staff absences while continuing to use a consistent team?
This was an unannounced comprehensive inspection covering the premises and care provided, with ratings given for all five areas. This explanation was written from the published report of 6 September 2019 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Collingwood Care Home
2 rated inspections over 3 years: the service has held its Good rating throughout.
- February 2021Inspected but not ratedcurrent ratingSafe: Inspected but not rated
- September 2019Goodstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- November 2016GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- June 2013
Report published without a new overall rating.
- October 2012
Report published without a new overall rating.
- July 2012
Registered with the Care Quality Commission on 17 July 2012.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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39 live-in carers within about an hour of South Gloucestershire
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £1,020 to £1,280 a week. 32 can care for a couple. 11 years' experience on average.
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Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.