CQC report explained · a residential care home
What the CQC found at Colliers House
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- Inspectors were assured that infection prevention and control arrangements were safe. They found systems covering visitors, social distancing, admissions, protective equipment, testing, hygiene and outbreak management.
- Effective?
- Good
- This was not assessed in this targeted inspection.
- Caring?
- Good
- This was not assessed in this targeted inspection.
- Responsive?
- Good
- This was not assessed in this targeted inspection.
- Well-led?
- Good
- This was not assessed in this targeted inspection.
What inspectors found, December 2020
Inspected but not rated; inspectors were assured that infection control arrangements were safe.
This was a targeted, announced inspection looking only at infection prevention and control. Inspectors checked how the home managed visitors, social distancing, admissions, protective equipment, testing, hygiene and possible outbreaks.
Inspectors said they were assured by the arrangements they saw. These included one-way entry and exit systems, protective equipment stations, staff temperature checks and an up-to-date infection control policy.
People were supported to stay active and keep in touch with relatives during the pandemic. The home was inspected but not rated, so this report does not give an overall quality rating.
Infection control
Inspectors were assured that protective equipment was being used properly and safely.
“We were assured that the provider was using PPE effectively and safely.” from the report
Clear safety measures
The home used one-way systems and equipment stations to reduce congestion and support infection control.
“A one - way entry and exit system was implemented in each building to minimise congestion and staff crossing paths.” from the report
Family contact
Families were kept informed, and people were supported to stay in touch by telephone and video calls.
“Families were kept informed of changes through regular emails and phone calls.” from the report
Activities and involvement
People were supported to stay active and involved, including through garden exercise sessions and a virtual choir.
“People were supported to keep active and occupied through exercise sessions in the garden to music.” from the report
Inspectors raised no specific concerns in this report.
- 01How are visitors currently prevented from catching or spreading infections?
- 02How are people and staff currently tested, and what happens if there is an outbreak?
- 03Are one-way entry and exit systems and protective equipment stations still in use?
- 04How are relatives kept informed about changes and visits?
- 05How are people supported to maintain contact with their relatives and take part in activities?
This was a targeted inspection of infection prevention and control only; the service was inspected but not rated and the other areas were not assessed in this visit. This explanation was written from the published report of 9 December 2020 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
What inspectors found, November 2019
Colliers House was rated Good; inspectors found safe, kind and person-centred care, but some medicines and quality checks needed improvement.
Inspectors made an unannounced visit on 3 October 2019. They spoke with people, relatives, staff and a professional. They also reviewed care records, medicines, staff files, financial records, training records and quality checks.
The home supported 11 people in three adjoining properties. People had complex physical needs, learning disabilities and autism. Inspectors found that staff promoted choice, independence and meaningful activities. People were treated with kindness and respect, and staff knew their needs well.
The home was rated Good in all five areas: Safe, Effective, Caring, Responsive and Well-led. Inspectors found enough staff and suitable risk plans. They also found that medicines were given correctly, but some medicine checks and other quality audits were not reliable enough.
Choice and independence
The home focused on helping people gain skills, make choices and become more independent in daily life.
“The outcomes for people using the service reflected the principles and values of Registering the Right Support by promoting choice and control, independence and inclusion.” from the report
Kind relationships
Inspectors saw positive interactions. People and relatives described staff as caring and supportive.
“Staff were caring in their approach and had good relationships with people.” from the report
Personalised support
Staff knew people well. Care records described their likes, dislikes, communication needs and health needs.
“Care records were person centred and contained information which enabled staff to understand people's likes, dislikes and preferences.” from the report
Quality checks
needs fixingSome checks did not identify problems or make sure action was taken. This could mean missed opportunities to improve care.
“Some checks had not been completed correctly by staff which meant opportunities to improve care could be missed.” from the report
Medicines systems
needs fixingMedicines were given correctly, but one stock count was wrong and some staff did not understand the required storage temperatures.
“Some checks on medicines did not accurately identify issues.” from the report
Confidentiality
minorStaff were heard discussing personal information in front of other people. Managers said this would be addressed with staff.
“Staff were seen to discuss personal information about people with other people present.” from the report
Infection control follow-up
needs fixingAn infection control audit had identified areas that were not satisfactory, but these had not been acted on by the time of the visit.
“infection control audits showed some areas as 'not satisfactory' in May 2019.” from the report
- 01What changes have been made to medicine stock checks and temperature records since the inspection?
- 02How do you now make sure infection control and other audits lead to prompt action?
- 03What steps are staff taking to protect people's confidentiality during conversations and handovers?
- 04How do you cover staff vacancies and sickness while keeping enough trained staff available?
- 05How are people's and relatives' views now gathered, given that surveys were planned but not yet in place?
This was an unannounced inspection covering all five CQC questions, including the care provided and the premises. This explanation was written from the published report of 9 November 2019 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Colliers House
3 rated inspections over 4 years: the service has held its Good rating throughout.
- December 2020Inspected but not ratedcurrent ratingSafe: Inspected but not rated
- November 2019Goodstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- May 2017Goodstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- December 2015GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- October 2014
Registered with the Care Quality Commission on 18 October 2014.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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What to check when you visit
At least 100 live-in carers within about an hour of Coventry
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £950 to £1,260 a week. 80 can care for a couple. 11 years' experience on average.
“If you bump into her in the night on her way to the bathroom she will still inquire how you are and if everything is alright.”
“My mum would not eat, drink, bath nor sleep without her. In short, she was FAMILY and we loved her dearly”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.