What the CQC found at Coleridge House

Staffing levels were sufficient to meet people's care, health, social and cultural needs. Recruitment checks helped ensure staff were suitable to work with people.

“There were sufficient numbers of staff who were trained in safeguarding to protect people from abuse.” from the report

People were happy with the care. Staff respected privacy, dignity, cultural needs and personal preferences.

“People were happy with the care and support they received.” from the report

Care plans reflected people's needs, communication methods, interests and routines. They were reviewed when needs changed.

“Care plans detailed achievable goals which people agreed to and recognised this was to maintain their independence.” from the report

Inspectors found medicines were stored and administered safely at the home. Staff had training and checks of their competence.

“We found that medication had been stored and administered safely.” from the report

The agency responded quickly when people needed extra help or a care package restarted. People and relatives said they could raise issues with the office.

“Two staff came out immediately and made the person comfortable.” from the report

The home did not have effective infection control checks. Mops were stored in the kitchen and were not colour coded, while some kitchen surfaces and flooring could not be properly cleaned or disinfected.

“People were not protected by the control of infection.” from the report

The building and garden were not maintained well enough. Inspectors found damaged flooring, a window that did not close, an overgrown garden, broken furniture and a broken fence.

“The garden area was unkempt, grass required to be cut to ensure the ground underneath was safe to walk on” from the report

The provider did not have effective systems to monitor safety and improve care. Audits and health and safety checks were missing, irregular or not properly overseen.

“There was no clearly defined system of internal audits and checks to ensure the safety and quality of service was maintained.” from the report

Most relatives were positive about punctuality, but some said staff were occasionally late. The service did not always manage to contact people about delays outside office hours.

“Most people's relatives were positive about calls being on time however, some relatives said staff were late occasionally.” from the report

At the home, people's views about their care and informal discussions about meals were not always recorded. The manager said this would be recorded in future.

“The person's views about their care were being sought though these were not recorded.” from the report