CQC report explained · a residential care home
What the CQC found at Coastal Lodge
Rated Good: inspectors found the home performing well and meeting their expectations.
What inspectors found, April 2021
Inspected but not rated; inspectors found infection risks from staff moving between the isolation unit and the main home.
This was an announced, targeted inspection on 26 February 2021. It looked at infection prevention and control in the unit being used for people discharged from hospital with a positive Covid-19 status.
Inspectors found that staff had worked in the main home after working in the designated unit on three occasions. The provider had not told CQC or other key organisations, and had no risk assessments in place at the time.
Inspectors found no other concerns about infection control practice. The unit was clean, PPE was available and used properly, and visits were carefully managed. The service was inspected but not rated, so this report does not give an overall quality rating.
Clean and hygienic setting
The designated unit was visibly clean. It had a detailed cleaning schedule, and rooms were decontaminated before being used again.
“The designated setting was visibly clean and hygienic.” from the report
PPE and visiting controls
There was a plentiful supply of PPE and staff were observed using it properly. Visits were by appointment and included health checks and PPE.
“There was a plentiful supply of personal protective equipment (PPE) with stock regularly monitored.” from the report
Staff moved between units
seriousStaff worked in the main home after working in the designated setting on three occasions. Inspectors said this increased the risk of infection for people and staff, and the provider had not informed key organisations.
“People and staff had been placed at an increased risk of infection from Covid-19 due to three occasions where staff had worked in the main home after working in the designated setting.” from the report
Risk planning was not ready
seriousThere were no formal risk assessments to reduce the risks of staff movement when it happened. Risk assessments were only produced after inspectors asked for them.
“There were no formal risk assessments in place at the time to mitigate the risks of this; risk assessments were only produced after we requested them from the provider.” from the report
- 01How do you now prevent staff from moving between the designated unit and the main home?
- 02What formal risk assessments are in place if staff need to work in more than one unit?
- 03How are CQC and other key organisations told about any future staff movement between units?
- 04What infection control arrangements apply now that the home is no longer operating as a designated setting?
This was a targeted inspection of infection prevention and control, focused on the designated setting and staff deployment; the report does not provide ratings for the other care areas. This explanation was written from the published report of 1 April 2021 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
What inspectors found, February 2021
Inspected but not rated; inspectors found strong infection control arrangements for the additional Covid-19 isolation beds.
This was an announced, targeted inspection on 29 January 2021. It checked infection prevention and control arrangements for an additional 10-bed isolation unit used for people discharged from hospital with a positive Covid-19 status.
Inspectors found detailed admission procedures, trained staff working only in the isolation unit, risk assessments for staff, and good supplies of protective equipment. The unit was clean and uncluttered, with cleaning schedules, waste procedures, hand hygiene reminders and visiting controls.
People were supported during isolation with welcome packs, ways to keep in touch with family and friends, and access to a secure outside space. The service was inspected but not rated, so this report does not give an overall quality rating.
Safe admissions and trained staff
The home had a detailed admission process. A trained team was assigned to work only in the isolation unit, and staff infection risks had been assessed.
“There was a detailed pre-admission procedure for staff and people to follow.” from the report
Clean environment
The isolation unit was clean and uncluttered. Cleaning schedules covered rooms and shared areas, with procedures for handling clinical waste.
“The cleaning schedules included individual rooms and communal areas.” from the report
Controlled visiting
Visits were arranged in advance and spaced out to allow cleaning. Visitors completed health checks and protective equipment was available.
“Visitors were by appointment only with visits staggered to ensure ample time for thorough cleaning between appointments.” from the report
Support during isolation
People had individual risk assessments that included social isolation. The home provided ways to stay in contact with family and friends and access to outside space.
“People were supported to settle in with a welcome pack and facilities were in place to keep them socially stimulated while isolating.” from the report
Inspectors raised no specific concerns in this report.
- 01How are people admitted safely to the isolation unit now?
- 02Which staff work in the isolation unit, and what infection prevention and control training have they completed?
- 03How often are bedrooms and communal areas cleaned, and how is clinical waste decontaminated?
- 04How are visits arranged, and what health checks and protective equipment are required?
- 05How will my relative keep in touch with family and use outside space if they need to isolate?
This was a targeted inspection of infection prevention and control arrangements for an additional 10-bed designated isolation unit, and the service was inspected but not rated. This explanation was written from the published report of 16 February 2021 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Coastal Lodge
Each visit the CQC has published, newest first, back to the day the home was registered.
- April 2021Inspected but not ratedcurrent ratingSafe: Inspected but not rated
- February 2021Inspected but not ratedSafe: Inspected but not rated
- December 2020Inspected but not ratedSafe: Inspected but not rated
- August 2018GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- June 2017
Registered with the Care Quality Commission on 26 June 2017.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
Weigh the report against the rest
Fees, photos and reviews from families
How to read CQC ratings and reports
What to check when you visit
37 live-in carers within about an hour of Bournemouth, Christchurch and Poole
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £1,000 to £1,340 a week. 26 can care for a couple. 11 years' experience on average.
“We could not have managed without her calm, reassuring presence and practical knowledge and skill in caring and supporting both my husband and the family and I.”
“I cannot recommend Prisca highly enough, she is one in a million.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.