CQC report explained · a nursing home
What the CQC found at Coalway Lane
Rated Good: inspectors found the home performing well and meeting their expectations.
What inspectors found, February 2022
Coalway Lane was inspected but not rated; inspectors were assured about infection prevention and control arrangements.
This was a targeted inspection on 1 February 2022. It focused on infection prevention and control during the COVID-19 pandemic, and asked about staffing pressures.
Inspectors found the home was clean. Staff had suitable personal protective equipment, people and staff took part in regular testing, and vaccination checks were in place.
The home supported contact between people and their relatives through technology and visits. Inspectors were assured that the home was managing infection risks safely.
The service was inspected but not rated. This means the visit did not give an overall quality rating or full ratings for all five areas.
Clean environment
The home was clean, with extra cleaning of frequently touched surfaces.
“The environment was clean. Additional cleaning was taking place, including of frequently touched surfaces.” from the report
PPE arrangements
Staff had suitable PPE and enough supplies. The registered manager checked supplies weekly.
“Staff wore appropriate PPE and there were sufficient supplies.” from the report
Testing and vaccination checks
People and staff took part in regular testing. The home checked vaccination status for staff and visiting professionals.
“People and staff participated in a regular testing programme.” from the report
Keeping families in contact
People and their relatives could keep in touch through technology and visits.
“People and their relatives were supported to keep in contact using a range of technology as well as visits to the home and the homes of people's relatives.” from the report
Inspectors raised no specific concerns in this report.
- 01How do you now manage staffing pressures linked to COVID-19 or other infections?
- 02How often do you check PPE supplies, and how do you make sure staff know how to use PPE safely?
- 03What testing and vaccination checks are currently required for people, staff and visiting professionals?
- 04How would you manage an infection outbreak, and how would you keep relatives informed?
- 05What arrangements are currently in place for visits and other contact with relatives?
This was an announced targeted inspection of infection prevention and control and COVID-19-related staffing pressures; it did not assess the other four quality areas and gave no overall rating. This explanation was written from the published report of 15 February 2022 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
What inspectors found, November 2018
Rated Good; inspectors found safe, kind, person-centred care and strong support for independence.
This was an unannounced comprehensive inspection on 27 September 2018. One inspector spoke with people living at the home, staff and managers, and reviewed care records, medicines records, staffing information and quality checks.
The home supported up to 12 people with mental health problems and had nine residents at the inspection. Inspectors found enough staff, safe medicines arrangements, suitable risk assessments and good support from trained staff.
People were treated with kindness and respect. They were involved in decisions, supported to build independence, take part in activities and stay connected with their community, friends and family.
The home was rated Good in all five areas and overall. This was unchanged from the previous inspection in April 2016. The report found no evidence of serious risks or concerns.
Kind and respectful staff
People spoke very positively about staff. Inspectors saw friendly relationships and found that records used respectful, person-centred language.
“Staff interacted with people in a kind, pleasant and friendly manner.” from the report
Building independence
People were involved in household tasks, decision-making and daily choices. Support focused on recovery and helping people become more independent.
“Staff supported people to be as independent as possible and to maintain some control in their day-to-day living.” from the report
Strong knowledge and teamwork
Staff understood people's needs and routines. The home worked well with health and other professionals to support recovery and successful moves towards independent living.
“There was clear evidence of collaborative working and excellent communication with other professionals in order to help people progress and become more independent.” from the report
Safe medicines and risk management
Risk assessments were reviewed and medicines were stored, recorded and administered safely. There were also checks for people who managed their own medicines.
“Medicines records were accurate and supported the safe administration of medicines.” from the report
Regular quality checks
The provider used a broad programme of audits covering areas such as medicines, incidents, complaints, staffing records and care documentation.
“Regular audits were completed internally to monitor service provision and to ensure the safety of people who used the service.” from the report
Inspectors raised no specific concerns in this report.
- 01How will you assess and review my relative's mental health needs and progress towards independence?
- 02How many staff are usually available over the 24-hour period, and how are staffing levels matched to residents' needs?
- 03How will you support my relative to manage medicines safely if they take responsibility for their own medicines?
- 04How often will my relative's care plan and daily progress be reviewed, and how will they be involved?
- 05How do you support people with community activities, work, education, hobbies and contact with family?
This was an unannounced comprehensive inspection covering all five key questions and the overall rating. This explanation was written from the published report of 7 November 2018 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Coalway Lane
2 rated inspections over 3 years: the service has held its Good rating throughout.
- February 2022Inspected but not ratedcurrent ratingSafe: Inspected but not rated
- November 2018Goodstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- April 2016GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- February 2014
Report published without a new overall rating.
- July 2012
Report published without a new overall rating.
- May 2011
Registered with the Care Quality Commission on 10 May 2011.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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48 live-in carers within about an hour of Gateshead
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £950 to £1,240 a week. 42 can care for a couple. 10 years' experience on average.
“Petty introduced herself to Mum every time she was caring for her and responded very quickly to Mum if she was distressed in the night.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.