CQC report explained · a nursing home
What the CQC found at Coachmans Cottage
Rated Good: inspectors found the home performing well and meeting their expectations.
What inspectors found, February 2019
Rated Good; inspectors found safe, kind and personalised care, but support plans did not fully explain how each person wanted to be supported.
This was an announced first inspection on 25 January 2019. One inspector spoke with one resident, the manager, a nurse and support workers. They observed care and reviewed records, medicines, staffing, recruitment, training, maintenance and quality checks.
The home was supporting two people, with places for up to three people with learning disabilities or a related condition. Inspectors found enough trained staff, safe medicines systems, suitable health care support and good safeguarding arrangements.
Staff were described as patient, kind and respectful. People were supported to make choices, stay in touch with relatives, use local services and take part in activities. The overall rating and all five question ratings were Good. Inspectors did identify areas for improvement, including more detailed support plans and stronger quality checks.
Enough trained staff
Staffing was adjusted to people's needs, including one-to-one support in the community and waking staff overnight. Recruitment checks and medicines competency checks were also in place.
“There were sufficient staff with appropriate skills and knowledge to meet people's needs and to provide individual care.” from the report
Kind and respectful care
Inspectors saw staff taking time to listen and understand verbal and non-verbal communication. People appeared comfortable and relaxed with staff.
“We observed staff were patient in their interactions with people and took time to listen and observe people's verbal and non-verbal communication.” from the report
Good staff support and training
Staff received induction, training, supervision and appraisal. Staff said they could get advice and develop their skills.
“The staff training records showed they had received training to meet people's needs and training in safe working practices.” from the report
Support plans lacked detail
needs fixingThe plans did not fully explain the steps staff should take to provide care in the way each person wanted. Inspectors recommended making them more person-centred and clearer about independence.
“Support plans did not provide a description of the steps staff should take to meet the person's needs in the way the person wanted.” from the report
- 01How have the support plans been rewritten to explain exactly how each person wants to be supported?
- 02How do you record what a person can do for themselves and how staff will help them build independence?
- 03Can I see the accessible version of the complaints procedure, support plans and service user guide?
- 04How are external quality checks now recorded, and how do you confirm that audit actions have been completed?
- 05How would staffing change if a resident needed one-to-one support in the community or had changing health needs?
This was an announced first inspection covering the overall service and all five CQC questions; there were no previous ratings to carry over. This explanation was written from the published report of 2 February 2019 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Coachmans Cottage
Each visit the CQC has published, newest first, back to the day the home was registered.
- February 2019Goodcurrent ratingSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- February 2017
Registered with the Care Quality Commission on 2 February 2017.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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Fees, photos and reviews from families
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What to check when you visit
At least 100 live-in carers within about an hour of Wolverhampton
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £950 to £1,230 a week. 89 can care for a couple. 9 years' experience on average.
“Knowing Mum was in Corina's care made an enormous difference to us and we knew she was in safe hands.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.