CQC report explained · a residential care home
What the CQC found at Cliff House Care Home
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- People were supported by enough staff and risks were assessed and reviewed. Medicines, recruitment, equipment, premises and infection control were managed safely.
- Effective?
- Good
- Staff received training and supervision, and people received food and healthcare support suited to their needs. Staff supported people to make decisions and followed the principles of the Mental Capacity Act.
- Caring?
- Good
- Inspectors saw warm and compassionate interactions. Staff respected privacy and dignity, offered choices and encouraged people to remain as independent as possible.
- Responsive?
- Good
- Care plans contained individual information and staff knew people's preferences and routines. Activities were available every day, complaints were recorded and addressed, and end-of-life wishes were included in care plans.
- Well-led?
- Good
- The registered manager and staff were viewed positively, and people, relatives and staff were asked for their views. Audits, meetings and an ongoing refurbishment plan were used to monitor and improve the home.
What inspectors found, December 2018
Rated Good in all five areas; inspectors found safe, kind and personalised care, with further dementia training being considered.
Inspectors carried out a comprehensive, unannounced inspection on 16 November 2018. They spoke with people living at the home, relatives and staff, and reviewed care records, staff recruitment files and quality checks.
The inspectors found enough trained staff, safe medicines support and suitable checks on risks, equipment and infection control. People received food that met their needs and were supported to use health services.
Staff were described as kind and respectful. They knew people's routines and preferences, supported choice and independence, helped people keep relationships and provided daily activities.
The home was rated Good overall and Good in each of the five areas. This was the first inspection since the provider registered at this location in August 2017.
Enough trained staff
Inspectors found enough trained staff to meet people's needs. Requests for help were answered promptly.
“People were supported by sufficient numbers of trained staff who were available to meet their individual needs.” from the report
Kind and respectful care
Staff treated people with kindness, respected their dignity and supported them to make choices and remain independent.
“We saw interactions between staff and people were warm and compassionate.” from the report
Personalised support
Staff knew people's routines, likes and preferences. Care plans included personal information and reflected the support seen during the inspection.
“Staff knew people's likes and preferences and could describe their daily routines in detail.” from the report
Activities and relationships
People were offered activities throughout the week and were supported to stay in touch with family and friends.
“There are activities available here every day. There is always something to join in with if people want to.” from the report
Improving leadership
The report says the new owners and manager had made environmental improvements and used feedback, audits and meetings to drive change.
“There have been some big improvements under the new owners and the new manager.” from the report
More dementia training may be needed
minorSome staff felt they would benefit from more in-depth dementia training tailored to the people living at the home. The manager said they would look at providing further training.
“We do get dementia training but I think if it could be more geared towards the people we support; it would help us to understand them better” from the report
- 01What further dementia training has been provided since the inspection, and how is it tailored to the people living here?
- 02How many staff will usually be available on each shift, including at night, and how do you respond when someone needs extra help?
- 03How will you make sure my relative's care plan reflects their routines, preferences, communication needs and changing health needs?
- 04What activities are available each day, and how are people supported to take part if they need individual help?
- 05What refurbishment work has been completed since the inspection, and what work remains on the refurbishment plan?
This was a comprehensive, unannounced inspection covering all five key questions and the overall quality of the home. This explanation was written from the published report of 11 December 2018 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Cliff House Care Home
Each visit the CQC has published, newest first, back to the day the home was registered.
- December 2018Goodcurrent ratingSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- August 2017
Registered with the Care Quality Commission on 29 August 2017.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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62 live-in carers within about an hour of Derbyshire
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £1,010 to £1,260 a week. 51 can care for a couple. 12 years' experience on average.
“Ernest is an amazing professional carer who delivers care from the heart.”
“We particularly appreciate the companionship Dawn gives in the evenings when she plays cards and Scrabble with my mother.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.