CQC report explained · a residential care home
What the CQC found at Cleveland View
Rated Good: inspectors found the home performing well and meeting their expectations.
What inspectors found, February 2022
Cleveland View was inspected but not rated; inspectors found good infection control and visiting arrangements during a targeted check.
Inspectors visited on 26 January and 1 February 2022 without telling the home in advance. They were responding to concerns about visiting and checked infection control and whether staffing pressures affected people.
They found visitors were checked, the home was clean, PPE was used correctly, and people and staff were regularly tested for COVID-19. People were also admitted safely, and visiting arrangements followed government guidance.
The home was not given an overall quality rating. The Safe area was inspected but not rated. The other four areas were not covered by this inspection.
Infection checks for visitors
Visitors were checked to reduce the risk of infection spreading.
“Visitors were checked to reduce the risk of them catching and spreading infections.” from the report
PPE and cleaning
PPE was available and staff were supported to use it correctly. Inspectors also found the premises clean and tidy.
“Personal protective equipment (PPE) was in place and staff were supported to use this correctly.” from the report
Testing
People living at the home and staff were regularly tested for COVID-19.
“People and staff were regularly tested for COVID-19.” from the report
Visiting arrangements
The home followed government guidance and reviewed visiting arrangements, updating people and relatives about changes.
“Visiting arrangements were regularly reviewed and people and relatives updated on any changes.” from the report
Inspectors raised no specific concerns in this report.
- 01What measures are currently in place to manage staffing pressures linked to COVID-19?
- 02How are visiting arrangements reviewed, and how will relatives be told about any changes?
- 03How often are people living at the home and staff tested for COVID-19?
- 04How do you check that staff use PPE correctly?
- 05How are infection outbreaks prevented or managed if one occurs?
This was an unannounced targeted inspection of infection prevention and control and staffing pressures; the service was not given an overall rating and the other four questions were not inspected. This explanation was written from the published report of 18 February 2022 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
What inspectors found, March 2021
Inspected but not rated; inspectors found generally good infection control, with some areas needing immediate improvement.
This was a targeted, announced inspection on 2 March 2021. Inspectors looked at how the home was preventing and controlling COVID-19 infections. They did not give an overall quality rating.
Inspectors were assured about visitors, social distancing, admissions, personal protective equipment, testing, infection outbreak plans and infection control policies. The home had extra cleaning, visitor arrangements and activities to help people stay in contact with relatives.
Inspectors were only somewhat assured about the layout and hygiene practices of the premises. Personal protective equipment had been stored over handrails, and the staff changing area was not always used properly. The manager acted immediately on both issues.
Safe admissions
The home had systems in place to reduce infection risks when people were admitted.
“The provider had robust systems to ensure safe admissions.” from the report
Visitor safety
The home used a visitor coordinator, social distancing and PPE arrangements to help people enter safely.
“Measures had been implemented to ensure people entering the home did so following current guidance regarding PPE and social distancing.” from the report
Contact with relatives
Staff supported people to keep in touch through telephone and video calls, and a visiting pod had been arranged.
“People were encouraged to stay in regular contact with friends and relatives.” from the report
Activities continued
The home continued activities during the pandemic, including cooking and virtual walks.
“Staff ensured activities still took place. Such as learning to cook with a slow cooker and watching virtual walks around local areas.” from the report
Premises hygiene and layout
needs fixingInspectors were only somewhat assured that the layout and hygiene practices of the premises promoted safety.
“We were somewhat assured that the provider was promoting safety through the layout and hygiene practices of the premises.” from the report
PPE storage
needs fixingPPE stations had been placed over handrails. The manager immediately arranged drawers for safer storage.
“PPE stations were in place round the service, however, these were placed over the handrails.” from the report
Staff changing arrangements
needs fixingThe designated staff changing area was not always being used properly. The manager acted immediately and introduced a stronger system.
“Although there was a designated area for staff to change when arriving at and leaving work, this was not always being used effectively.” from the report
- 01How do you now make sure PPE is stored safely and not placed over handrails?
- 02How do you check that staff use the designated changing area when arriving and leaving work?
- 03What improvements have been made to the layout and hygiene practices of the premises since the inspection?
- 04How are visitors currently tested and supported to visit safely?
- 05How do people currently keep in contact with relatives, and what visiting arrangements are available?
This was a targeted inspection of infection prevention and control during the COVID-19 pandemic; it was announced and the service was inspected but not rated. This explanation was written from the published report of 11 March 2021 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Cleveland View
4 rated inspections over 4 years: the service has held its Good rating throughout.
- February 2022Inspected but not ratedcurrent ratingSafe: Inspected but not rated
- March 2021Inspected but not ratedSafe: Inspected but not rated
- May 2019Goodup from Requires improvementSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- April 2018Requires improvementdown from GoodSafe: Requires improvementEffective: Requires improvementCaring: Requires improvementResponsive: Requires improvementWell-led: Requires improvement
- June 2017Goodstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- March 2015GoodSafe: GoodEffective: OutstandingCaring: GoodResponsive: GoodWell-led: Good
- January 2014
Report published without a new overall rating.
- April 2013
Registered with the Care Quality Commission on 4 April 2013.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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35 live-in carers within about an hour of Middlesbrough
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £980 to £1,230 a week. 31 can care for a couple. 9 years' experience on average.
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