CQC report explained · a residential care home
What the CQC found at Claybourne
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- Inspectors were assured that the home was preventing infections, using protective equipment safely, arranging testing, keeping the premises clean and managing outbreaks.
- Effective?
- Good
- Does the care work? Training, consent, food and drink, working with GPs and nurses.
- Caring?
- Good
- Are people treated with kindness and dignity?
- Responsive?
- Good
- Is care built around the person? Care plans, activities, complaints.
- Well-led?
- Good
- Is the home run well? The manager, the culture, how problems get found and fixed.
What inspectors found, January 2021
Claybourne was inspected but not rated; inspectors were assured about infection prevention and control.
This was an announced, targeted inspection on 23 December 2020. It focused on infection prevention and control because of coronavirus outbreaks in care homes.
Inspectors found that the home had suitable arrangements for visitors, testing, personal protective equipment, social distancing, admissions, cleaning and managing outbreaks. They were assured that infection risks were being managed.
The home was inspected but not rated. This report does not provide a full quality rating for the service or ratings for all five areas of care.
Visitor safety
Relatives were given information about booking visits, health checks and protective equipment. Other ways to keep in touch were used when visits were restricted.
“The visiting policy and procedure had been shared with relatives.” from the report
Infection controls
Inspectors found that the home used additional cleaning and divided areas to reduce the risk of infections spreading.
“The environment was well maintained and clean. Additional cleaning had been implemented to lower the risk of cross transmission of infection.” from the report
Staff support
Staff could use internal wellbeing services, and the manager and provider supported them during periods of anxiety.
“There were internal wellbeing services for staff to access if needed.” from the report
Policies and learning
Infection-control policies were reviewed, and the manager had looked at what could be learned to reduce risks.
“Infection Prevention and Control (IPC) policies and procedures were in place and were regularly reviewed” from the report
Inspectors raised no specific concerns in this report.
- 01Are the visiting booking system, health screening and protective equipment arrangements still being used?
- 02How are areas of the home zoned now, and are staff still assigned to specific areas to reduce infection risks?
- 03How often are staff and residents tested, and what happens if someone tests positive?
- 04What learning came from the infection-control review, and what changes were made as a result?
- 05What are the current arrangements for admitting new residents safely?
This was an announced, targeted inspection of infection prevention and control only; the service was inspected but not rated. This explanation was written from the published report of 14 January 2021 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
What inspectors found, November 2019
Claybourne was rated Good; inspectors found safe, kind and personalised care, with all five areas rated Good.
This was an unannounced, planned inspection on 21 October 2019. The inspectors spoke with six people living at the home, five relatives and 10 staff. They also observed care and reviewed records and information from other professionals.
The inspectors found people were safe, with enough staff, safely managed medicines and suitable risk assessments. People received support with their health, eating and drinking, communication and personal choices. Staff treated people with kindness, dignity and respect.
The home was rated Good overall and Good in Safe, Effective, Caring, Responsive and Well-led. This was the same overall rating and the same rating in each area as the previous inspection, published on 15 March 2017.
Enough staff
Inspectors found there were enough staff to meet people's needs. Call bells were answered promptly and staff were available in communal areas and at mealtimes.
“Call bells were answered promptly, and staff were always available to support people in the communal areas and at meal times.” from the report
Personalised care
Staff knew people's histories, preferences and communication needs. Care plans were reviewed and people were involved in decisions about their support.
“People received personalised care and were involved in expressing their preferences.” from the report
Kind and respectful support
People and relatives described staff as caring. Inspectors saw positive interactions and support that promoted dignity, privacy and independence.
“People were treated well and supported by caring staff.” from the report
Positive leadership
Inspectors found a relaxed and positive atmosphere. The home used audits, feedback and learning from incidents to improve care.
“There was a positive atmosphere with people being comfortable and relaxed and staff confident in their roles.” from the report
Activities and community links
People were supported to enjoy individual and group activities, use the garden and take part in outings. The home also used specialist equipment to engage people living with dementia.
“We saw people enjoyed individual and group activities along with outings in the community.” from the report
Inspectors raised no specific concerns in this report.
- 01How are staffing levels worked out from people's changing needs, and how are staff absences covered?
- 02How often will my relative's care plan and risk assessments be reviewed, and how will they be involved?
- 03What activities and outings would be available for my relative, including if they live with dementia?
- 04How would the home discuss and record my relative's cultural, religious and spiritual wishes for end of life care?
- 05How can relatives join the quality group or give feedback about improvements?
This was an unannounced planned inspection that looked at the overall quality of the home and all five CQC questions; no one was receiving end of life care during the visit. This explanation was written from the published report of 15 November 2019 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Claybourne
2 rated inspections over 3 years: the service has held its Good rating throughout.
- January 2021Inspected but not ratedcurrent ratingSafe: Inspected but not rated
- November 2019Goodstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- March 2017GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- February 2014
Report published without a new overall rating.
- February 2013
Report published without a new overall rating.
- September 2011
Report published without a new overall rating.
- December 2010
Registered with the Care Quality Commission on 22 December 2010.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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At least 100 live-in carers within about an hour of Stoke-on-Trent
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £980 to £1,190 a week. 93 can care for a couple. 9 years' experience on average.
“She's shown compassion, patience and a level of understanding that no other carer has given.”
“She maintained a great environment for mum both with the tidiness and cleanliness of the house and Mum and with her caring and understanding attitude.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.