CQC report explained · a nursing home
What the CQC found at Claremont Parkway
Rated Good: inspectors found the home performing well and meeting their expectations.
What inspectors found, December 2022
Rated Good; inspectors found safe, kind and well-organised care, with a minor medicines recording issue identified.
This was an unannounced focused inspection. Inspectors visited on 17 and 21 November 2022, although another part of the report says 16 and 21 November. They spoke with people, relatives and staff, observed care, and checked care, medicines, staffing and management records.
The home was rated Good overall. Safe, Effective, Responsive and Well-led were each rated Good. Inspectors found enough staff, suitable risk assessments, kind care, good support with food and healthcare, personalised care plans and strong management systems.
There was one medicines recording shortfall. Staff did not always record why some medicines were given when needed, or what effect they had. The manager acted immediately and reminded staff of the correct process.
The previous rating was Requires Improvement, with breaches of Regulations 12 and 17. Inspectors found enough improvement had been made, and the home was no longer in breach. The Caring question was not inspected in this visit.
Enough staff
Staffing levels matched the rota and people received help promptly. Recruitment checks were completed before new staff started.
“Staffing levels during our visit; matched the rota and enabled people's needs to be met safely.” from the report
Personalised support
Care plans recorded people's preferences, interests and needs. Staff supported people to make choices and maintain relationships and activities.
“People received person centred care which meant they had choice, control and their needs and preferences were met.” from the report
Good healthcare support
Staff responded to changes in people's health and worked with health professionals. Care records included healthcare needs and follow-up information.
“People were supported to keep healthy by staff maintaining good working relationships with services.” from the report
Strong management systems
The home had clear responsibilities, regular audits and a culture where people, relatives and staff could give feedback.
“The provider, registered manager, regional manager and staff carried out regularly reviewed audits that were thorough and kept up to date.” from the report
Some medicines records were incomplete
minorFor medicines given only when needed, staff did not always record the reason for giving them or the outcome. The manager acted immediately during the inspection, but families should ask how this is now checked.
“Care staff did not always document the reason or outcome for the person receiving the medicine.” from the report
- 01How do you now check that staff record why as-needed medicines are given and what effect they have?
- 02How is the dependency tool used to make sure staffing levels continue to match people's needs?
- 03How often are my relative's care plans and risk assessments reviewed when their needs change?
- 04What activities and one-to-one support would be available for someone who spends much of their time in bed?
- 05How would relatives be told about changes in their family member's health or care?
This was an unannounced focused inspection of Safe, Effective, Responsive and Well-led; Caring was not inspected and the report says ratings for uninspected questions carry over from the previous inspection. This explanation was written from the published report of 31 December 2022 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
What inspectors found, January 2022
Inspected but not rated; inspectors were assured about infection control, with refurbishment planned.
This was an announced, targeted inspection on 21 December 2021. It looked at infection prevention and control, including visitors, protective equipment, testing, cleaning and outbreak arrangements.
Inspectors were assured that the home had safe infection control arrangements. These included testing, hand sanitiser, masks, gloves and aprons, separate staff changing areas, and measures to isolate people when needed.
The home was inspected but not rated. This report does not give an overall rating or ratings for the other four areas of care. A detailed refurbishment programme was planned to start in mid-January 2022.
Infection control
Inspectors found that the home had up-to-date infection control policies and staff training. PPE and hand sanitiser were available around the home.
“We were assured that the provider's infection prevention and control policy was up to date.” from the report
Testing and isolation
Regular COVID-19 testing was in place for residents and staff. Isolation, cohorting and zoning were used when needed.
“Isolation, cohorting and zoning was used to manage the spread of infection.” from the report
Cleaning arrangements
The home had scheduled cleaning, including frequent cleaning of high-touch areas during the day and twice at night.
“We saw cleaning schedules and four hourly high touch point cleaning during the day and twice at night” from the report
Safe visiting
The home had arrangements for visitors and professionals, including testing, hand sanitisation, masks and access to PPE.
“We were assured the provider was facilitating visits for people living in the home in accordance with the current guidance.” from the report
Planned refurbishment
minorThe environment was described as good, but bedroom furniture, beds and easy chairs were due to be replaced and the home was due to be redecorated. The work could be put on hold if there was another COVID-19 outbreak.
“A detailed upgrade to the home is planned to begin mid January 2022” from the report
- 01Has the planned replacement of bedroom furniture, beds and easy chairs been completed?
- 02Has the planned redecoration programme been completed, and can all areas now be cleaned and disinfected effectively?
- 03How are visits managed now, including testing, vaccination or COVID passport requirements, masks and PPE?
- 04How often are residents and staff tested for COVID-19 now?
- 05What happens if someone tests positive, including isolation, cohorting and zoning arrangements?
This was a targeted inspection of infection prevention and control practices only; the service was inspected but not rated and the report does not assess the other areas of care. This explanation was written from the published report of 1 January 2022 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Claremont Parkway
7 rated inspections over 8 years: the service has improved, from Requires improvement to Good.
- December 2022Goodcurrent ratingSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- January 2022Inspected but not ratedSafe: Inspected but not rated
- May 2021Requires improvementstayed Requires improvementSafe: Requires improvementWell-led: Requires improvement
- November 2019Requires improvementstayed Requires improvementSafe: Requires improvementEffective: Requires improvementResponsive: Requires improvementWell-led: Requires improvement
- October 2018Requires improvementstayed Requires improvementSafe: Requires improvementEffective: Requires improvementCaring: GoodResponsive: Requires improvementWell-led: Requires improvement
- August 2017Requires improvementSafe: Requires improvementEffective: Requires improvementCaring: GoodResponsive: GoodWell-led: Requires improvement
- October 2016Inspected but not ratedSafe: GoodWell-led: Good
- March 2016Goodup from Requires improvementSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- May 2015Requires improvementSafe: Requires improvementEffective: Requires improvementCaring: GoodResponsive: GoodWell-led: Requires improvement
- March 2014
Report published without a new overall rating.
- June 2013
Report published without a new overall rating.
- October 2012
Report published without a new overall rating.
- August 2012
Report published without a new overall rating.
- May 2012
Report published without a new overall rating.
- November 2010
Registered with the Care Quality Commission on 30 November 2010.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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What to check when you visit
89 live-in carers within about an hour of North Northamptonshire
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £980 to £1,260 a week. 76 can care for a couple. 12 years' experience on average.
“If you bump into her in the night on her way to the bathroom she will still inquire how you are and if everything is alright.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.