CQC report explained · a nursing home
What the CQC found at Claremont Lodge Care Home
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- Inspectors found that risks were assessed and managed, medicines were administered safely and there were enough staff. Recruitment checks, infection control and incident reviews were also in place.
- Effective?
- Good
- People's needs were assessed and reviewed. Staff had relevant training, people were supported with food and drink, and staff worked with health professionals to meet people's needs.
- Caring?
- Good
- People were treated with kindness, dignity and respect. Staff asked for people's views, offered choices and supported their cultural, religious and spiritual needs.
- Responsive?
- Good
- Care plans recorded people's physical, social and emotional needs and preferences. Activities, communication support, complaints handling and end of life planning were found to be responsive.
- Well-led?
- Good
- Inspectors found a positive culture and effective quality checks. The manager sought feedback, kept information updated and worked with health and social care professionals.
What inspectors found, December 2022
Rated Good; inspectors found safe, kind and personalised care, with effective management and no breaches reported.
Two inspectors carried out an unannounced inspection on 3 November 2022. They spoke with six people living at the home, 11 staff members, two family members and three professionals. They also reviewed records, policies and care practices.
The home was rated Good in all five areas: Safe, Effective, Caring, Responsive and Well-led. Inspectors found enough staff, safe medicines practices, suitable risk assessments and good infection control. People received support from trained staff and health professionals.
People told inspectors they felt safe and were treated kindly and respectfully. Care was personalised, activities met people's interests, and communication and end of life needs were recorded. The manager used audits and feedback to monitor care and make improvements.
This was the first inspection since the home registered with CQC under the current provider. The previous provider had also been rated Good in a report published on 27 February 2020.
Safe medicines
Medicines were stored, administered and reviewed safely. Records showed people received their medicines as prescribed.
“Medication Administration Records (MAR) showed people received their medicines as prescribed and these records were completed accurately.” from the report
Kind and respectful care
Inspectors saw caring interactions. People and relatives said staff knew people well and treated them with dignity.
“We observed a number of positive and caring interactions during the inspection.” from the report
Personalised support
Care plans covered people's individual needs, preferences and interests. Staff adapted activities and support when people's needs or wishes changed.
“People were supported in a personalised way that was responsive to their needs.” from the report
Good leadership
The manager was described as open and supportive. Audits covered areas such as medicines, falls, incidents, health and safety and safeguarding.
“Quality assurance systems were effective in ensuring the quality of the care and support provided.” from the report
Inspectors raised no specific concerns in this report.
- 01How will you assess and review my relative's needs if their health, mobility, nutrition or continence changes?
- 02How will you support my relative's communication needs, including any hearing, vision or dementia-related needs?
- 03What activities would be suitable for my relative's interests, and how would you support them if they preferred one-to-one activities?
- 04How would you involve our family in care decisions, residents' meetings and updates about changes in care?
- 05How would you support my relative's wishes, spiritual needs and preferred place of care at the end of life?
This was an unannounced first inspection of the newly registered home and covered all five CQC key questions, including both the premises and the care provided. This explanation was written from the published report of 9 December 2022 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
What inspectors found, October 2020
Inspected but not rated; inspectors found the home assured on infection prevention and control.
This was a targeted, announced inspection on 19 October 2020. It looked only at infection prevention and control measures during the coronavirus pandemic.
Inspectors found good arrangements for visitors, including appointments, screens, personal protective equipment and social distancing. They were assured that the home was using protective equipment safely, supporting testing, and managing the risk of infection.
The home also supported residents' wellbeing with trips, garden entertainment and visits from performers. The service was inspected but not rated, so this report is not a full quality rating of the home.
Managed visits
Visits were arranged through appointments and the visitor area used screens, protective equipment and social distancing.
“A visitor area had been set up with screens, personal protective equipment and social distancing.” from the report
Support for wellbeing
Residents were taken to local places of interest and had entertainment in the garden.
“People had been driven to local beauty spots and local places of interest to support their well-being.” from the report
Practical infection controls
Staff had personal hand sanitiser and equipment designed to reduce touching shared surfaces.
“Staff had personal hand sanitisers available which clipped to their uniforms.” from the report
Inspectors raised no specific concerns in this report.
- 01How does the appointment system for visitors work now?
- 02How are visitors supported with screens, protective equipment and social distancing?
- 03How are residents and staff accessing infection testing?
- 04How often is the infection prevention and control policy reviewed?
- 05What arrangements are in place to prevent or manage an infection outbreak?
This was a targeted inspection of infection prevention and control measures only; the service was inspected but not rated and the other four questions were not assessed. This explanation was written from the published report of 29 October 2020 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Claremont Lodge Care Home
4 rated inspections over 7 years: the service has held its Good rating throughout.
- December 2022Goodcurrent ratingSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- October 2020Inspected but not ratedSafe: Inspected but not rated
- February 2020Goodstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- July 2017Goodstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- June 2015GoodSafe: Requires improvementEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- March 2020
Registered with the Care Quality Commission on 5 March 2020.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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28 live-in carers within about an hour of West Sussex
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £1,020 to £1,170 a week. 23 can care for a couple. 11 years' experience on average.
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.