CQC report explained · a residential care home
What the CQC found at Claremont Care Home
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- Inspectors were assured about admissions, PPE, testing, hygiene, the home's layout, outbreak management and its infection control policy.
- Effective?
- Good
- This was not assessed in this targeted inspection.
- Caring?
- Good
- This was not assessed in this targeted inspection.
- Responsive?
- Good
- This was not assessed in this targeted inspection.
- Well-led?
- Good
- This was not assessed in this targeted inspection.
What inspectors found, December 2020
Inspected but not rated; inspectors were assured about infection prevention and control during the coronavirus outbreak.
This was an announced, targeted inspection on 30 November 2020. Inspectors checked the home's infection prevention and control arrangements because of coronavirus outbreaks in care homes.
Inspectors were assured that people were admitted safely, PPE was used properly, testing was available, and the home used suitable hygiene and layout arrangements. They were also assured that the home could prevent or manage infection outbreaks and had an up-to-date infection control policy.
The home was inspected but not rated overall. The Safe question was also inspected but not rated. The report does not give ratings for the other four questions.
Clear infection control guidance
The home displayed clear signs and instructions explaining new procedures, including how PPE should be used.
“There was prominent signage and instructions to explain new procedures in place, such as the use of personal protective equipment (PPE).” from the report
Safer use of shared areas
Staff helped people use communal areas in a way that supported social distancing.
“Staff supported people to use the communal areas of the service in a way which supported social distancing.” from the report
Support for isolating staff
The provider arranged alternative accommodation for staff who needed to isolate, helping reduce the risk of infection being passed to their families.
“When staff had to isolate and were worried about infecting loved ones the provider organised alternative accommodation to reduce the risk of cross infection.” from the report
Inspectors raised no specific concerns in this report.
- 01What infection prevention and control arrangements are in place now?
- 02How are new residents admitted safely and tested?
- 03How is PPE provided, used and checked by staff?
- 04How does the home manage an infection outbreak?
- 05Can you show us the current infection prevention and control policy?
This was a targeted inspection of infection prevention and control practices only; the home was inspected but not rated overall and the other care questions were not assessed. This explanation was written from the published report of 17 December 2020 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
What inspectors found, March 2019
Rated Good; inspectors found safe, kind and personalised care, with some accommodation problems that were fixed after the visit.
The inspection was unannounced and took place on 10 January 2019. The inspector spoke with people living in the home, relatives and staff, observed care, and checked care records, medicines, training and management systems.
The home was rated Good in all five areas: Safe, Effective, Caring, Responsive and Well-led. Inspectors found people were protected from abuse, medicines were managed safely, staffing was sufficient and staff had suitable checks and training.
People were treated with kindness and respect. Their care was personalised, their choices were supported, and they were helped with activities, healthcare, eating and drinking, and end-of-life care.
Inspectors found damaged bathroom doors, a broken communal bathroom lock and heating that had not come on at the right time. The home said these issues were being addressed and sent evidence after the inspection that they had been dealt with. The overall Good rating stayed the same as at the previous comprehensive inspection on 6 April 2016.
Safe medicines and staffing
Inspectors found medicines were managed properly and there were enough care staff to meet people's needs.
“Medicines were ordered, stored, administered and disposed of in line with national guidance.” from the report
Kind and reassuring care
Staff supported people's emotional wellbeing and treated them with kindness and respect, including when someone living with dementia became upset.
“We witnessed a lot of positive conversations that promoted people's wellbeing.” from the report
Personalised support
Care plans reflected people's changing needs and wishes. People were supported to make choices, pursue interests and maintain their independence.
“The care plans had been regularly reviewed to make sure that they accurately reflected people's changing needs and wishes.” from the report
Open management
The home had systems for checking quality, learning from incidents and involving people, relatives and staff in improvements.
“People who lived in the service, their relatives and staff had been invited to make suggestions about how the service could be improved.” from the report
Bathroom repairs and privacy
needs fixingTwo ensuite bathroom doors were damaged and a communal bathroom lock was broken. Inspectors said this affected the appearance of the doors and people's ability to use the communal bathroom privately.
“The lock fitted to one of the communal bathrooms was broken and could not be operated.” from the report
- 01Can you show us that the damaged ensuite doors and communal bathroom lock have been repaired?
- 02How do you check that the heating comes on at the correct time every day?
- 03How do you make sure there are enough staff on duty when people's needs change?
- 04How are care plans reviewed when a person's needs or wishes change?
- 05How can residents and relatives raise concerns and see what action has been taken?
This unannounced inspection looked at the overall quality of the home and all five CQC questions; the report says the format was shorter because the overall rating had not changed since 2016. This explanation was written from the published report of 5 March 2019 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Claremont Care Home
2 rated inspections over 3 years: the service has held its Good rating throughout.
- December 2020Inspected but not ratedcurrent ratingSafe: Inspected but not rated
- March 2019Goodstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- May 2016GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- November 2013
Report published without a new overall rating.
- February 2013
Report published without a new overall rating.
- February 2013
Report published without a new overall rating.
- January 2013
Report published without a new overall rating.
- December 2011
Report published without a new overall rating.
- January 2011
Registered with the Care Quality Commission on 11 January 2011.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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Most charge £980 to £1,260 a week. 33 can care for a couple. 12 years' experience on average.
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