CQC report explained · a residential care home
What the CQC found at Clann House
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- Inspectors found enough staff, well-managed risks, safe medicines systems and appropriate infection prevention arrangements. Staff knew people well and understood how to protect them from harm.
- Effective?
- Good
- People received care from trained and supported staff. Health, nutrition and hydration were monitored, although further mental capacity training had been identified as beneficial.
- Caring?
- Good
- People and relatives described staff as kind, respectful and approachable. People were involved in daily choices and decisions about their care.
- Responsive?
- Good
- Care was organised around people's needs, communication preferences and interests. Care plans were being improved to include more detail about people's backgrounds, history and social needs.
- Well-led?
- Good
- Inspectors found strong management oversight, effective audits and an open culture where people, relatives and staff could raise concerns. Managers were monitoring improvements and working with health professionals.
What inspectors found, March 2023
Clann House was rated Good overall; inspectors found safe, kind and well-organised care, with some care planning and training still being improved.
Inspectors visited unannounced on 6 March 2023. They spoke with people living in the home, relatives, staff and health and social care professionals. They also checked care records, medicines records, staff files and management records.
The home was rated Good in all five areas: Safe, Effective, Caring, Responsive and Well-led. Inspectors found enough staff, safe medicines systems, suitable training and positive relationships between staff and the people supported.
The current provider took over in September 2022. Inspectors found clear improvements since the previous provider, whose rating was Requires Improvement. The building had been refreshed, new electronic care records were in use and management systems had improved.
Some improvements were still under way. Care plans needed more information about people's backgrounds and social needs. Further mental capacity training had been arranged, and some environmental work was not yet finished.
Enough staff
Staffing levels were checked against people's needs. Inspectors found enough staff on duty and noted that recruitment had reduced reliance on agency staff.
“There were enough staff to meet people's needs and ensure their safety.” from the report
Safe medicines
Staff administering medicines had training and regular checks. Ordering, storage, disposal and audits were also in place.
“Medicines were managed safely to ensure people received them in accordance with their health needs and the prescriber's instructions.” from the report
Kind and respectful care
People and relatives spoke positively about staff. Inspectors observed friendly, compassionate support and prompt responses when people asked for help.
“There was a relaxed atmosphere at the service and staff provided friendly and compassionate support.” from the report
Improved management
The new provider had introduced stronger management systems, electronic care records and regular checks on quality. Staff and professionals said the home had improved.
“The provider had implemented new systems and processes that had improved the standard and quality of the service.” from the report
Care plans needed more detail
needs fixingThe home had identified that care plans should say more about people's backgrounds, history and social needs. This work was being developed with people and relatives.
“The registered manager had identified that care plans would benefit from more detailed information about people's backgrounds, history and social needs.” from the report
Further mental capacity training
needs fixingManagers had identified that staff needed a better understanding of mental capacity. Training had been booked, so families should check that it has been completed and applied in practice.
“The management team had identified that further staff training in the area of mental capacity would be beneficial, so that staff had a better understanding in this area.” from the report
Some environmental work remained
minorThe building had been improved, but some work was still planned, including carpets in corridors and changes to the garden.
“Ongoing works had been identified to the environment, for example carpets to be laid in corridors.” from the report
- 01How have you added each person's background, history and social needs to their care plan?
- 02Has the further mental capacity training been completed, and how do you check staff understand it?
- 03What environmental work remains, including the corridor carpets and garden changes, and when will it be completed?
- 04How will my relative and family be involved in reviewing the electronic care plan?
- 05How do you check that staffing levels continue to match residents' changing needs?
This was an unannounced first comprehensive inspection of the newly registered service, covering all five CQC questions, the premises and infection prevention and control. This explanation was written from the published report of 30 March 2023 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Clann House
2 rated inspections over a year: the service has improved, from Requires improvement to Good.
- March 2023Goodcurrent ratingup from Requires improvementSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- May 2022Requires improvementSafe: Requires improvementEffective: GoodCaring: GoodResponsive: GoodWell-led: Requires improvement
- September 2022
Registered with the Care Quality Commission on 8 September 2022.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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10 live-in carers within about two hours of Cornwall
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £980 to £1,200 a week. 8 can care for a couple. 12 years' experience on average.
“He had been a little anxious before she arrived, but has since stated that he would be very happy for her to care for him again”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.