CQC report explained · a residential care home
What the CQC found at Cintre House
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- People said they felt safe and staff were available when needed. Medicines were stored safely, and the home had recently changed its administration process after some errors.
- Effective?
- Requires improvement
- Staff understood the Mental Capacity Act, but records did not clearly show how some significant decisions were made or how people's views were considered. The service was recommended to review its consent and mental capacity processes.
- Caring?
- Good
- Staff were kind and respectful. Inspectors saw positive relationships, attention to dignity and support for people's independence.
- Responsive?
- Good
- Staff understood people's needs, preferences and signs of deteriorating mental health. People were supported to follow hobbies, activities and longer-term goals.
- Well-led?
- Good
- Staff described good teamwork and felt able to raise concerns. The registered manager was visible, and the service used problems as learning opportunities.
What inspectors found, June 2018
Cintre House was rated Good; inspectors found kind, safe and personalised care, but records about consent and mental capacity needed improvement.
This was an unannounced inspection on 15 May 2018. Inspectors spoke with people living in the home, a relative, staff and the registered manager. They checked care records, medicines, complaints, audits and other records.
The home supported five people at the time, with space for up to seven people with mental health needs. Inspectors found people felt safe, staff were kind and respectful, and support was tailored to people's needs and interests.
The overall rating stayed Good. Safe, Caring, Responsive and Well-led were rated Good. Effective fell from Good to Requires Improvement because records did not clearly show how some important decisions were made or how people's consent and views were considered.
People felt safe
People told inspectors they felt safe and well supported. Staff knew how to recognise and report possible abuse.
“People told us they felt safe and well supported.” from the report
Kind and respectful staff
Inspectors saw staff speaking with people in a caring way and respecting their dignity and personal space.
“Throughout the day we saw staff speaking with people in a caring and respectful manner.” from the report
Personalised support
Support plans reflected people's individual needs, communication and mental health. Staff knew the signs that someone's mental health might be worsening.
“Plans were person centred in nature and recognised the aspects of people's lives that were unique to them.” from the report
Support for independence
The home helped people work towards longer-term aims, including living more independently and developing everyday skills.
“People were encouraged to be independent as far as they were able and effort was made to support people with their long term aims.” from the report
Open leadership
Staff felt senior staff were approachable and could voice concerns. The home made changes after problems were identified.
“There was an open and transparent culture within the home where staff felt able to voice their opinions or concerns.” from the report
Mental capacity records
needs fixingRecords did not clearly explain how one significant decision was made or how the person's views were taken into account. The service was asked to review its practice.
“There wasn't a clear overall record of how the service had made the decision and taken in to account the views of the person concerned.” from the report
CCTV and consent
needs fixingCCTV was in communal areas, but records did not show that people had been consulted about it before the inspection. The home planned to give people information about privacy and data protection.
“It wasn't clear from records whether this had been discussed with people in the home and their views sought.” from the report
Recent medicine errors
minorThe registered manager had identified some medicine administration errors and changed the process to reduce distractions. Inspectors found medicines were being managed safely at the inspection.
“The registered manager told us how they had made changes to the administration process recently in response to some errors that had occurred.” from the report
- 01What changes have you made to record consent and mental capacity decisions since this inspection?
- 02How do you record the person's views when making a significant decision about their support?
- 03What information has been given to people about the CCTV in communal areas, and how are their views recorded?
- 04What medicine administration errors occurred, and how do you check that the new process is working?
- 05How do you carry out detailed audits, including checks on infection control and consent records?
This was an unannounced inspection of the overall service; all five key questions were assessed, with Effective rated Requires Improvement and the other four questions rated Good. This explanation was written from the published report of 12 June 2018 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Cintre House
2 rated inspections over 2 years: the service has held its Good rating throughout.
- June 2018Goodcurrent ratingstayed GoodSafe: GoodEffective: Requires improvementCaring: GoodResponsive: GoodWell-led: Good
- March 2016GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- September 2013
Report published without a new overall rating.
- February 2013
Report published without a new overall rating.
- March 2012
Report published without a new overall rating.
- January 2011
Registered with the Care Quality Commission on 26 January 2011.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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40 live-in carers within about an hour of Bristol, City of
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £1,020 to £1,300 a week. 34 can care for a couple. 11 years' experience on average.
“She became a good friend to my mother in law, chatting with her, dancing with her, knitting with her and the list goes on”
“She was very caring, kind and patient to all his needs, she built up a wondetful rapport with him, she was dedicated and was there for him through good times as well as through the tough times”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.