CQC report explained · a residential care home
What the CQC found at Church View
Rated Outstanding: inspectors found the home performing exceptionally well.
- Safe?
- Good
- People were protected from avoidable harm, and risk plans were tailored to individual needs. One medicines record was completed late, although the manager investigated and arranged further training and checks.
- Effective?
- Good
- Staff had training linked to people's needs, including communication, epilepsy and visual impairment. Care was regularly reviewed and people had access to internal and external health professionals.
- Caring?
- Outstanding
- Staff treated people with kindness, respect and patience. People were supported to communicate, make choices, maintain relationships and become more independent.
- Responsive?
- Outstanding
- Support was highly individualised and focused on people's dreams, interests and goals. Staff used creative communication methods and adapted support to reduce anxiety and widen opportunities.
- Well-led?
- Outstanding
- The home had strong leadership, an open culture and well-developed checks on quality and risk. Staff, people and relatives were involved in improving the service.
What inspectors found, April 2019
Rated Outstanding; inspectors found exceptionally caring, responsive and well-led support, with one medicines recording error identified.
The unannounced inspection took place on 14 March 2019. One inspector spoke with people, staff and relatives, and reviewed care, medicines and management records. The home supported six people with learning disabilities or autism.
The overall rating was Outstanding. Caring, Responsive and Well-led were rated Outstanding. Safe and Effective were rated Good. Inspectors found personalised support, strong communication methods and opportunities for people to make choices, build skills and achieve their ambitions.
The home was safe and legal requirements were met. Inspectors found one medicines record was completed late after a lunchtime round. The manager investigated this, provided further training and planned competency checks.
The previous rating was Good, published in February 2016. Inspectors said the service had developed and improved, so the rating changed to Outstanding.
Kind and respectful support
People appeared relaxed with staff, and relatives gave very positive feedback about the kindness and quality of care. Staff supported people to live as independently and fully as possible.
“Relatives said family members were exceptionally well cared for and were consistently positive about the staff team.” from the report
Communication and choice
Staff used individual communication methods such as pictures, Makaton, talking mats and sensory tools. This helped people express their views and take part in decisions about their care.
“Staff had an exceptional understanding of how people communicated, using creative approaches to maximise people's ability.” from the report
Personal goals and activities
People were supported to try new experiences and work towards personal ambitions. Staff helped people take part in activities, education, work experience and community life.
“Staff made the unachievable, achievable when planning personalised care.” from the report
Medicines records
minorAfter one lunchtime medicines round, some records were not signed until late afternoon. The manager said this was unusual, investigated it and arranged further training and competency checks.
“However, one medicine round was completed at lunchtime and not all medicines were signed as being given until late afternoon.” from the report
- 01What was the outcome of the investigation into the late medicines recording?
- 02Have the planned medicines competency checks been completed, and what did they show?
- 03Which communication methods would be used to help my relative express choices and take part in care reviews?
- 04How would my relative's personal goals, interests and ambitions be recorded and reviewed?
- 05How are relatives involved if their family member's needs or communication methods change?
This was a planned, unannounced inspection covering all five CQC questions and both the premises and care provided; the previous overall rating was Good. This explanation was written from the published report of 19 April 2019 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Church View
2 rated inspections over 3 years: the service has improved, from Good to Outstanding.
- April 2019Outstandingcurrent ratingup from GoodSafe: GoodEffective: GoodCaring: OutstandingResponsive: OutstandingWell-led: Outstanding
- February 2016GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- July 2014
Registered with the Care Quality Commission on 3 July 2014.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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Most charge £960 to £1,230 a week. 52 can care for a couple. 9 years' experience on average.
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