CQC report explained · a residential care home
What the CQC found at Church View
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- People told inspectors they felt safe. Staff understood safeguarding, risks and behaviour support plans, and medicines, infection control and staffing were found to be managed safely.
- Effective?
- Good
- People were assessed before moving in and received regular reviews, training, healthcare support and help with food and drink. Inspectors found staff followed the principles of the Mental Capacity Act.
- Caring?
- Good
- People described staff as kind and caring. Inspectors observed respectful interactions and found that privacy, dignity, independence and people's involvement in decisions were promoted.
- Responsive?
- Good
- Care plans recorded people's interests, communication needs, wishes and support needs. People were supported with activities, relationships, complaints and decisions about end of life care.
- Well-led?
- Good
- Inspectors found strong leadership, regular quality checks and an open, person-centred culture. People and staff were involved in decisions and the running of the home.
What inspectors found, February 2020
Rated Good; inspectors found safe, kind and personalised care with strong management.
This was an unannounced planned inspection on 9 January 2020. One inspector spoke with five people and five staff, and reviewed care records, recruitment files and management records.
The inspectors found people were safe and protected from harm. Medicines were given by trained staff, the home was clean and free from hazards, and staffing levels were suitable. People received support with healthcare, food, activities and maintaining relationships.
People described staff as kind and supportive. Care plans recorded people's choices and were regularly reviewed. The home had an open management style and systems to check the quality of care. All five areas were rated Good, the same as at the previous inspection published on 20 July 2017.
People felt safe
People told inspectors they felt safe, and staff understood how to identify and report abuse. Risk assessments and support plans gave staff guidance on reducing harm.
“People told us they felt safe at Church View.” from the report
Kind and respectful staff
People spoke positively about staff. Inspectors observed supportive and caring interactions, with privacy, dignity and independence respected.
“We observed staff interacting with people and found they were supportive, kind and caring.” from the report
Personalised support
Care plans recorded people's choices, interests, communication needs and aspirations. People were involved in creating and reviewing their plans.
“There were individualised care plans which recorded people's interests, hobbies, health, communication and life skill needs.” from the report
Activities and relationships
People were supported to follow their interests, take part in activities and keep in contact with family and friends.
“People were supported to lead full and active lifestyles, follow their interests, and take part in social activities.” from the report
Strong management
The manager had a visible presence and the home used regular checks to monitor medicines, care plans, finances and care delivery.
“There was a robust governance framework in place.” from the report
Inspectors raised no specific concerns in this report.
- 01How would you assess whether the home can meet my relative's particular mental health or learning disability needs before they move in?
- 02How would my relative help to create and review their care and support plan?
- 03What activities and community trips would be available for my relative, based on their interests?
- 04How would you support my relative to keep in contact with family and friends?
- 05How would you involve my relative and our family in healthcare decisions and end of life wishes?
This was an unannounced planned inspection covering all five CQC questions, and the previous Good ratings remained unchanged. This explanation was written from the published report of 4 February 2020 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
What inspectors found, July 2017
Church View was rated Good; inspectors found safe, kind and personalised care, with minor issues about recruitment records and smoking in bedrooms.
This was an unannounced comprehensive inspection on 8 June 2017. Inspectors spoke with six of the 22 people living there, staff, managers and a visiting community nurse. They looked at three care records, medicines records, staff files and the home’s checks.
The home supported adults with enduring mental health problems. Inspectors found people felt safe and were supported to be independent. Staff understood people’s needs, medicines systems were robust, and there were enough staff on duty at the inspection.
People were supported with food, healthcare, activities and daily choices. Staff were described as kind and respectful. Care plans were personalised and updated. The home had systems for handling concerns, listening to people and checking the quality of its work.
The overall rating was Good, with Good ratings in all five areas: Safe, Effective, Caring, Responsive and Well-led. This was the same overall rating as at the previous inspection in April 2015.
Safe medicines
Inspectors found medicines systems robust. Staff were trained and checked for competence, and regular audits were completed.
“We looked at the arrangements in place for the management and administration of medication coming into and out of the home, and found these to be robust.” from the report
Respectful care
Staff offered choices, listened to people and respected their privacy, dignity and independence.
“Throughout our inspection we saw people were happy and relaxed, and staff communicated with them positively.” from the report
Personalised support
Care plans included people’s needs, preferences, interests and aims. People could take part in activities and household tasks with support.
“Each person's file contained detailed personalised care plans which clearly outlined the care and support the person needed, along with information about how staff could minimise any identified risks.” from the report
Listening and improvement
The home used meetings, surveys and audits to gather views and act on issues. Inspectors saw improvements to parts of the building.
“A system was in place to check the home was operating to the required standards and to help to drive improvement.” from the report
Recruitment records
minorRecruitment checks were satisfactory, but key information was stored in different files and was not easy to follow. Managers made changes to provide a clearer record.
“We looked at how staff had been recruited and found the process to be satisfactory, but key information was not easily accessible, as it was stored in different files.” from the report
Smoking in bedrooms
needs fixingOne person raised that some people smoked in their rooms despite this not being allowed. Managers said they were taking action.
“However, another person said some people smoked in their rooms, which was not allowed, and they wanted them to stop.” from the report
- 01How would staffing change if a new person was admitted, given the report says a sixth person would be needed?
- 02What action has been taken to stop smoking in bedrooms?
- 03How are recruitment checks and references now stored so the full record is easy to follow?
- 04How will my relative’s care plan be reviewed if their mental health needs or preferences change?
- 05How are people supported to choose activities, outings and daily household tasks?
This was an unannounced comprehensive inspection covering all five key questions, and the ratings remained Good from the previous inspection in April 2015. This explanation was written from the published report of 20 July 2017 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Church View
3 rated inspections over 5 years: the service has held its Good rating throughout.
- February 2020Goodcurrent ratingstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- July 2017Goodstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- June 2015GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- November 2013
Report published without a new overall rating.
- August 2012
Report published without a new overall rating.
- January 2012
Registered with the Care Quality Commission on 30 January 2012.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
Weigh the report against the rest
Fees, photos and reviews from families
How to read CQC ratings and reports
What to check when you visit
97 live-in carers within about an hour of Rotherham
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £980 to £1,260 a week. 80 can care for a couple. 11 years' experience on average.
“Carla has been a god send with the implementation of bringing mum back home from respite care.”
“Beatrice was a talent dementia carer whose professionalism and dedication allowed mums wishes to remain in her own her come true.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.