CQC report explained · a residential care home
What the CQC found at Church Farm Bungalow
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- Inspectors found that risks were assessed and managed well, medicines were handled safely, infection controls were in place and there were enough staff to keep people safe.
- Effective?
- Good
- This question was not rated in this inspection report.
- Caring?
- Good
- This question was not rated in this inspection report.
- Responsive?
- Good
- This question was not rated in this inspection report.
- Well-led?
- Good
- Inspectors found effective checks on quality and safety, supportive management, regular staff supervision and good work with other professionals.
What inspectors found, November 2023
Church Farm Bungalow rated Good; inspectors found safe care and strong management.
Inspectors visited on 20 and 26 October 2023. Two inspectors visited the home and one spoke by telephone with relatives and professionals. They spoke with people living there, managers and staff, observed care, and checked care records, medicines, staffing, training and safety systems.
The home was rated Good overall. Safe and Well-led were both rated Good. Inspectors found enough suitably trained staff, safe medicines management, effective risk checks, good infection control and a consistent staff team who knew people's needs.
People were supported to make choices and take part in decisions about their care. Relatives and professionals gave positive feedback about the care, communication and management. The previous overall rating was also Good, published in December 2017.
Managing risks
Staff understood people's risks and followed guidance to keep them safe. Inspectors found that risks linked to eating, drinking, mobility and skin damage were managed well.
“People lived safely and free from unwarranted restrictions because the service assessed, monitored and managed risks effectively.” from the report
Safe medicines
Staff were trained and checked as competent before giving medicines. Records checked by inspectors were complete and up to date.
“The medicines administration records we checked were complete and up to date.” from the report
Consistent staff team
People were supported by staff who knew them well. There were enough staff on each shift, and regular agency staff were used when needed.
“People received their care from consistent staff who knew their needs well.” from the report
Listening to people
People could share their views at house meetings, help plan menus and meet monthly with their keyworker to review their care and goals.
“People were encouraged to give their views about how the home was run at monthly house meetings supported by staff” from the report
Strong oversight
The management team used audits, meetings and an improvement plan to monitor the service and act on learning from incidents.
“Governance systems helped keep people safe, protect their rights and ensure good quality care and support.” from the report
Inspectors raised no specific concerns in this report.
- 01How would you support my relative if they need texture-modified food or thickened fluids?
- 02How many regular staff would support my relative, and when would agency staff be used?
- 03How would my relative's one-to-one support hours be arranged around their needs and preferences?
- 04How would my relative take part in monthly care reviews and decisions about their goals and activities?
This inspection rated Safe and Well-led only; the report does not give ratings for Effective, Caring or Responsive. This explanation was written from the published report of 16 November 2023 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
What inspectors found, December 2017
Church Farm Bungalow is rated Good; inspectors found safe, kind and personalised care, with effective leadership and monitoring.
This was an unannounced, comprehensive inspection on 25 October 2017. One inspector spoke with people living at the home, staff, relatives and a social care professional. They reviewed care records, medicines, staff recruitment and training, and quality checks.
The home supported up to 12 adults with learning disabilities. Ten people lived there at the inspection. Inspectors found enough staff, safe medicines practice, suitable training, respect for people's choices, personalised care and activities. People were also supported with their health, food, family relationships and community visits.
All five areas were rated Good: Safe, Effective, Caring, Responsive and Well-led. The home was rated Good at the previous inspection on 11 September 2015, so it remained Good.
People were kept safe
Staff understood people's risks and followed guidance to reduce harm. The home had enough staff, regular safety checks and arrangements for emergencies.
“People were safe living at the home and were protected from avoidable harm.” from the report
Respectful care
Staff maintained people's privacy and dignity. They supported people to make choices, manage some daily tasks and stay connected with family and friends.
“Staff treated people with respect and maintained their dignity.” from the report
Personalised support
Care plans covered people's needs, preferences, communication and routines. Staff knew people well and updated plans when needs changed.
“People received care that was personalised to their individual needs.” from the report
Activities and community life
People took part in activities they enjoyed and used local cafés, shops and restaurants. The home had two vehicles for activities and outings.
“People were supported to access their local community and regularly used cafés, shops and restaurants.” from the report
Strong oversight
The home had regular audits and monthly quality reports. Inspectors found records accurate, person-centred and up to date.
“There was an established system of quality monitoring that ensured people received good quality care and support.” from the report
Inspectors raised no specific concerns in this report.
- 01How would you assess and support my relative's communication needs if they do not communicate verbally?
- 02How are activities and community outings chosen around each person's interests, and what new activities are planned?
- 03How would you support my relative's particular dietary, swallowing, mobility or health needs?
- 04How are decisions made if my relative may lack capacity, and how are relatives involved in best-interests decisions?
- 05How will you keep me informed about changes in my relative's health, care plan or daily life?
This was an unannounced comprehensive inspection covering Safe, Effective, Caring, Responsive and Well-led, using discussions, observations and records. This explanation was written from the published report of 28 December 2017 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Church Farm Bungalow
3 rated inspections over 8 years: the service has held its Good rating throughout.
- November 2023Goodcurrent ratingstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- December 2017Goodstayed GoodSafe: GoodWell-led: Good
- October 2015GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- July 2013
Report published without a new overall rating.
- February 2013
Report published without a new overall rating.
- December 2012
Report published without a new overall rating.
- February 2011
Registered with the Care Quality Commission on 6 February 2011.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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77 live-in carers within about an hour of Surrey
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £980 to £1,250 a week. 66 can care for a couple. 11 years' experience on average.
“Without his support we wouldn't have been able to navigate bringing and keeping Dad at home.”
“Not only has she looked after him beautifully, she has also been great company for him with lively conversation, kindness and humour.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.