CQC report explained · a residential care home
What the CQC found at Christchurch View
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- Inspectors found enough staff, safe recruitment, suitable risk assessments and safe medicine systems. The home was clean and staff knew how to protect people from harm.
- Effective?
- Good
- Staff had relevant training and regular support. People received help with nutrition, healthcare and rehabilitation, and their capacity and consent were considered.
- Caring?
- Good
- Staff treated people with kindness, dignity and respect. People and relatives were involved in care decisions, and staff supported independence and contact with family and friends.
- Responsive?
- Good
- Care plans and rehabilitation programmes were personalised. The home supported communication, activities, community visits, relationships and people's individual goals.
- Well-led?
- Good
- Inspectors found an open culture, regular meetings and quality checks. Feedback, complaints and incidents were used to make improvements.
What inspectors found, February 2020
Christchurch View was rated Good; inspectors found safe, kind and personalised care across all five areas.
This was an unannounced inspection on 16 January 2020. One inspector spoke with three people, six staff and two relatives. They also reviewed care, medicine, recruitment and management records.
The home provided personal and nursing care for 10 adults with acquired brain injuries. Inspectors found enough staff, safe medicine systems, suitable risk plans and a clean environment. Staff were trained and supported, and people received help with food, healthcare and rehabilitation.
People were treated with dignity and kindness. Their care plans reflected their preferences, communication needs and goals. The home offered activities, supported family contact and encouraged people to develop their independence.
All five areas were rated Good: Safe, Effective, Caring, Responsive and Well-led. This was the same overall rating as the previous inspection, published on 19 July 2017.
Enough staff
Inspectors found enough staff to provide care and spend time with people. Staff were visible and responded promptly.
“There was enough staff to provide the care and support people required.” from the report
Kind relationships
People had positive relationships with staff. Inspectors saw a calm atmosphere and staff who knew people well.
“People were treated well by staff who were kind and caring.” from the report
Personalised rehabilitation
Care plans and rehabilitation programmes reflected people's goals, preferences and communication needs. People were supported to build independence and take part in activities.
“People's care was personalised to meet their rehabilitation goals and preferences” from the report
Open management
People, relatives and staff were encouraged to give feedback. Audits, complaints and incidents were used to improve care.
“There were systems in place to monitor the quality of the service.” from the report
Management registration change
minorThe previous registered manager had left in October 2019 but had not yet cancelled their registration. A manager was in post and applying to become the new registered manager.
“However, the registered manager had left the organisation in October 2019 and had yet to cancel their registration.” from the report
- 01Has the change from the previous registered manager to the current manager now been completed with the CQC?
- 02How will you make sure rehabilitation goals and independence plans are reviewed as the person's needs change?
- 03How do you support people who communicate through signs, pictures or body movements to express choices and concerns?
- 04How do you check that medicines continue to be given at the correct times and intervals?
- 05How are families kept updated about care, incidents, meetings and changes in the home?
This was an unannounced planned inspection that assessed the home across all five CQC questions, including care and the premises. This explanation was written from the published report of 5 February 2020 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
What inspectors found, July 2017
Christchurch View is rated Good; inspectors found safe, kind and personalised care.
This was an unannounced comprehensive inspection on 26 June 2017. The inspector spoke with people and staff, observed care, and reviewed care records, medicines information, recruitment records, training, rotas, complaints and quality checks.
The home supported up to 21 people with acquired brain injuries. There were 11 people living there at the inspection. Inspectors found enough suitable staff, safe medicines arrangements, safeguarding procedures and emergency plans.
People received personalised support and were treated with kindness, dignity and respect. Staff supported health, nutrition, choices, activities and contact with other professionals. The home had an open culture, effective management systems and a Good rating in all five areas.
The home was rated Good overall. This was the same rating given at the previous comprehensive inspection in May 2015.
Safe staffing and medicines
Inspectors found enough staff to meet people's needs. Medicines were administered safely, with staff training and checks of their competence.
“People received care from a dedicated and caring team of staff.” from the report
Skilled support
Staff had specialist acquired brain injury training and regular supervision. People also had access to relevant health professionals and specialist equipment.
“People had regular access to healthcare professionals including speech and language therapists and occupational therapists who formed part of the in house multidisciplinary team.” from the report
Kind and respectful care
Staff knew people well, listened to their wishes and supported them calmly and respectfully. Inspectors saw positive relationships and meaningful conversations.
“Staff approached people calmly, made eye contact and had a positive approach to supporting people.” from the report
Personalised activities
People were involved in their care plans and supported to pursue interests such as arts and crafts, outings, work placements and holidays.
“People were encouraged and supported to pursue their hobbies and interests.” from the report
Open management
The management team welcomed feedback from people and staff. Audits, meetings and an independent residents' forum helped identify and address actions.
“Quality assurance systems were in place to help drive improvements.” from the report
Inspectors raised no specific concerns in this report.
- 01How many staff are usually on duty for the number and needs of residents, and has this changed since the inspection?
- 02How will you support my relative's specific acquired brain injury needs, choices and independence?
- 03How are medicines, including any medicines your relative may sometimes decline, managed and reviewed?
- 04What activities, community outings or work opportunities could be arranged for my relative?
- 05How can my relative and family raise concerns, and how are complaints followed up?
This was an unannounced comprehensive inspection covering all five quality areas and the overall rating. This explanation was written from the published report of 19 July 2017 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Christchurch View
3 rated inspections over 5 years: the service has held its Good rating throughout.
- February 2020Goodcurrent ratingstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- July 2017GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- August 2016Inspected but not ratedSafe: GoodResponsive: Good
- July 2015GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- August 2014
Report published without a new overall rating.
- March 2014
Report published without a new overall rating.
- January 2013
Report published without a new overall rating.
- April 2012
Report published without a new overall rating.
- January 2011
Registered with the Care Quality Commission on 17 January 2011.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
Weigh the report against the rest
Fees, photos and reviews from families
How to read CQC ratings and reports
What to check when you visit
At least 100 live-in carers within about an hour of West Northamptonshire
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £980 to £1,280 a week. 87 can care for a couple. 12 years' experience on average.
“We can all fully relax around Nyarai and she feels like part of our family, which is no mean feat!”
“If you bump into her in the night on her way to the bathroom she will still inquire how you are and if everything is alright.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.