CQC report explained · a residential care home
What the CQC found at 63 Hoveringham Drive
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- People were protected from abuse and avoidable harm. Inspectors found suitable staffing, risk plans, safe recruitment, trained medicines staff and systems to learn from incidents.
- Effective?
- Good
- Care achieved good outcomes and supported people's quality of life. Staff followed healthcare advice, supported nutrition and health needs, and used mental capacity assessments and best-interest decisions where needed.
- Caring?
- Good
- Staff treated people with kindness, patience, dignity and respect. People were supported to make choices, communicate their views, maintain relationships and develop daily living skills.
- Responsive?
- Good
- Support was organised around people's preferences, interests and changing needs. People and relatives were involved in planning, complaints information was available in pictorial form, and advance discussions about end of life wishes had taken place.
- Well-led?
- Good
- The home was consistently managed and well-led. Quality checks, feedback, staff development and action plans were used to improve care.
What inspectors found, January 2019
Choices Housing Association Limited - 63 Hoveringham Drive was rated Good in all areas; inspectors found safe, kind and personalised support.
This was an unannounced planned inspection on 17 December 2018. Two inspectors spoke with one person, two relatives, two staff members and the registered manager. They observed care, checked two care records, medicines and management documents.
The inspectors found that people were safe and supported by trained staff. Risks and medicines were managed, care plans reflected people's needs and choices, and staff supported healthcare, meals, activities and independence.
People were treated with kindness, dignity and respect. The home had systems for complaints, learning from incidents and checking the quality of care. The overall rating was Good, as were all five inspection areas.
The previous inspection was also rated Good, with that report published on 9 February 2016. The inspectors said the home continued to meet the characteristics of Good in all areas.
Safe support
Risks were assessed and managed while people were encouraged to remain independent. Inspectors saw detailed plans for risks such as falls and found equipment to support safe movement.
“People's risks were assessed and risk management plans were put in place to support people safely whilst promoting their independence.” from the report
Kind and respectful staff
Inspectors observed patient and caring interactions. People were supported to make choices, keep privacy and maintain relationships with family and friends.
“We observed caring interactions between people and staff. People were comfortable in the presence of staff who showed patience and kindness when supporting people.” from the report
Personalised care
Care plans included people's preferences and diverse needs. Staff supported hobbies, church attendance and changes in health needs.
“People and their relatives were involved in the planning and reviewing of their support which ensured people received support in line with their wishes and diverse needs.” from the report
Good management
The manager was described as approachable, and quality checks were used to identify and act on issues. Feedback from people, relatives and staff was used to make improvements.
“The provider had a quality assurance system in place, which the registered manager followed in practice.” from the report
Support for independence
People were encouraged to make decisions and take part in daily tasks. The home had equipment and arrangements to help people move around safely and live ordinary lives.
“People were encouraged to live their lives independently and to maintain their daily living skills within the service.” from the report
Inspectors raised no specific concerns in this report.
- 01How do you assess and update my relative's risks, including any risk of falls or choking?
- 02How are medicines, including 'as required' medicines, explained, given and checked?
- 03How will my relative be involved in decisions about their care if they have difficulty communicating or making a particular decision?
- 04What activities and community opportunities would be available for my relative based on their interests?
- 05How do you use feedback, complaints and quality checks to make improvements to care?
This was an unannounced planned inspection covering the care home, accommodation and care provided, and all five CQC questions. This explanation was written from the published report of 9 January 2019 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of 63 Hoveringham Drive
2 rated inspections over 3 years: the service has held its Good rating throughout.
- January 2019Goodcurrent ratingstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- February 2016GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- August 2014
Report published without a new overall rating.
- October 2013
Report published without a new overall rating.
- March 2013
Report published without a new overall rating.
- January 2011
Registered with the Care Quality Commission on 4 January 2011.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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Fees, photos and reviews from families
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What to check when you visit
At least 100 live-in carers within about an hour of Stoke-on-Trent
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £980 to £1,190 a week. 93 can care for a couple. 9 years' experience on average.
“She's shown compassion, patience and a level of understanding that no other carer has given.”
“She maintained a great environment for mum both with the tidiness and cleanliness of the house and Mum and with her caring and understanding attitude.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.