CQC report explained · a residential care home
What the CQC found at 5 Greenbrook Court
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- Inspectors were assured about infection prevention, including PPE, testing, cleaning, admissions and managing possible outbreaks.
- Effective?
- Good
- This question was not assessed in this targeted inspection.
- Caring?
- Good
- This question was not assessed in this targeted inspection.
- Responsive?
- Good
- This question was not assessed in this targeted inspection.
- Well-led?
- Good
- This question was not assessed in this targeted inspection.
What inspectors found, April 2021
Choices Housing Association Limited - 5 Greenbrook Court was inspected but not rated; inspectors found strong infection control arrangements.
This was an announced, targeted inspection on 24 March 2021. It checked how well the home was prepared to prevent and control infection during the coronavirus pandemic.
Inspectors found new visiting arrangements, good communication with families, suitable activities, enough protective equipment and regular cleaning. They were also assured that testing, admissions, social distancing and outbreak plans were in place.
The home was inspected but not rated. This means the report does not give an overall quality rating or a full rating for all five areas of care.
Visiting arrangements
The home had introduced visiting arrangements in line with current guidance and explained them to families and friends.
“The registered manager had introduced new visiting protocols, in line with guidance introduced on 08 March 2021.” from the report
Protective equipment and staffing
There was enough protective equipment, and staffing levels were closely monitored. A staff bubble system was available to support services during an outbreak.
“There was a plentiful supply of Personal Protective Equipment (PPE) and the provider was in daily contact with the service to ensure stock levels were maintained at all times.” from the report
Clean environment
Inspectors found the environment clean, with regular cleaning of frequently touched areas and deeper cleaning.
“The environment was clean. Staff completed regular touch point cleaning and deep cleans to ensure the risk of cross transmission was reduced.” from the report
Support for family contact
People were supported to stay in touch with family and friends through video and telephone calls, as well as visits.
“People also kept in touch with family and friends using video and telephone calls.” from the report
Monitoring for illness
The home looked for subtle changes in behaviour that might indicate illness, including possible symptom-free coronavirus infection.
“People were observed for subtle changes, including deviations from typical patterns of behaviour to help identify potential asymptomatic presentations of the virus.” from the report
Inspectors raised no specific concerns in this report.
- 01How are the current visiting arrangements explained to families, and how are they kept under review?
- 02How often are people and staff tested, and what happens if someone has a positive result?
- 03How would the home manage an infection outbreak, including staffing arrangements?
- 04How does the home identify subtle changes in a person’s behaviour that could indicate illness?
- 05Can you provide information about the care areas that were not assessed in this inspection?
This was a targeted inspection of infection prevention and control under the Safe question; the service was inspected but not rated and the other care areas were not assessed. This explanation was written from the published report of 2 April 2021 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
What inspectors found, March 2019
Rated Good; inspectors found safe, kind and personalised care, with improvements made to medicines management.
This was an unannounced scheduled inspection on 04 February 2019. The inspector spoke with four people, four staff and the registered manager. They reviewed three people's care records, medicines records, staff training, incident reports and quality checks.
The home provided personal and nursing care for six people with a learning disability. Inspectors found people were safe, staff were trained, medicines were managed safely and people's risks were assessed. People were treated kindly, involved in decisions and supported to keep their independence.
The home was rated Good in all five areas: Safe, Effective, Caring, Responsive and Well-led. It was also rated Good at the previous inspection, published on 02 August 2016. The report says improvements had been made since the previous inspection, when medicines had not always been managed safely.
Medicines improved
Medicines were managed safely at this inspection. The report says the provider had made the improvements required after the previous inspection.
“At this inspection we found the provider had made the required improvements and medicines were managed safely.” from the report
Kind and respectful care
People said they liked the staff, and inspectors saw caring interactions. Staff supported people's comfort, privacy and dignity.
“We saw kind and caring interactions between people and staff. Staff considered people's wellbeing and acted to ensure people were comfortable and happy.” from the report
Choice and independence
People could make choices about their daily routines, meals and activities. Staff encouraged people to do things for themselves.
“People were encouraged to maintain their independence and do things for themselves.” from the report
Quality monitoring
The home used checks and action plans to identify improvements. Inspectors found these systems were effective.
“Action plans were in place and used to drive improvement.” from the report
Inspectors raised no specific concerns in this report.
- 01How do you check that medicines continue to be given as prescribed and that stock records remain accurate?
- 02How will you assess and review my relative's risks and care plan if their needs change?
- 03What activities would be available for my relative, and how would you match them to their interests?
- 04How do you support people to make their own decisions, including when a mental capacity assessment is needed?
- 05How do you ensure there are enough familiar staff when someone is absent?
This was an unannounced scheduled inspection that looked at the care provided and the premises, and assessed all five CQC questions. This explanation was written from the published report of 13 March 2019 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of 5 Greenbrook Court
2 rated inspections over 3 years: the service has held its Good rating throughout.
- April 2021Inspected but not ratedcurrent ratingSafe: Inspected but not rated
- March 2019Goodstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- August 2016GoodSafe: Requires improvementEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- August 2014
Report published without a new overall rating.
- August 2013
Report published without a new overall rating.
- December 2012
Report published without a new overall rating.
- January 2011
Registered with the Care Quality Commission on 4 January 2011.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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