CQC report explained · a residential care home
What the CQC found at 4 West Street
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- People felt safe and staff understood safeguarding procedures and individual risks. Inspectors found enough staff, safe recruitment, safe medicines arrangements and a clean, well-maintained environment.
- Effective?
- Good
- Staff were trained, supervised and checked as competent. People's health, nutrition, consent and communication needs were assessed and supported, including advice from health professionals.
- Caring?
- Good
- People had positive relationships with staff and were treated with dignity and respect. They were supported to make everyday choices and to keep important relationships.
- Responsive?
- Good
- Care was personalised and plans were reviewed when people's needs changed. People were supported with activities, community links, employment, volunteering and their individual interests.
- Well-led?
- Good
- The manager was accessible and involved people, relatives and staff in discussions about the home. Audits and other checks were used to identify issues and take action.
What inspectors found, January 2018
Choices Housing Association Limited - 4 West Street was rated Good, with safe, kind and personalised care found across all five areas.
The inspection was unannounced and took place on 28 and 30 November 2017. One inspector spoke with all four people living in the home, the manager and three support workers. They also observed care and checked care records, staff files, medicines records, accident reports, maintenance records and quality checks.
The home was found to be safe, effective, caring, responsive and well-led. Staff understood safeguarding and people's risks. There were enough staff, medicines were managed safely, and the home and equipment were clean and maintained.
People were supported to make choices, stay in touch with family and friends, follow their interests and access health care. The home had a registered manager, regular checks on care quality and systems for involving people and staff.
People felt safe
People said they felt safe, and staff could explain how to recognise and report abuse. Individual risk assessments and guidance were in place.
“People were supported by staff that understood how to protect them from harm and abuse.” from the report
Kind and respectful care
Inspectors saw positive relationships between people and staff. People were supported to make choices, maintain privacy and keep contact with family and friends.
“People were supported by kind and caring staff.” from the report
Personalised support
Care plans reflected people's needs, preferences, health needs and wishes. People helped plan their support and activities.
“People were involved in all aspects of their care.” from the report
Inspectors raised no specific concerns in this report.
- 01How will you assess and plan support for my relative's specific health, communication and daily living needs?
- 02How will you support my relative with food, drink and any choking or other dietary risks?
- 03How are medicines checked, recorded and given safely, and are two staff involved when needed?
- 04How will my relative be supported to choose activities, go out and maintain relationships with family and friends?
- 05What would happen if the home had to be evacuated, and how would my relative's individual evacuation plan be followed?
This was an unannounced inspection covering all five key questions, including care, accommodation, records, staff files, medicines and management systems. This explanation was written from the published report of 11 January 2018 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of 4 West Street
2 rated inspections over 2 years: the service has held its Good rating throughout.
- January 2018Goodcurrent ratingstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- October 2015GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- July 2014
Report published without a new overall rating.
- October 2013
Report published without a new overall rating.
- November 2012
Report published without a new overall rating.
- January 2011
Registered with the Care Quality Commission on 4 January 2011.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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At least 100 live-in carers within about an hour of Staffordshire
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £980 to £1,230 a week. 85 can care for a couple. 10 years' experience on average.
“We particularly appreciate the companionship Dawn gives in the evenings when she plays cards and Scrabble with my mother.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.