CQC report explained · a residential care home
What the CQC found at Chipstead Lake - Care Home Physical Disabilities
Rated Requires improvement: inspectors found the home was not performing as well as it should and told it what to change.
What inspectors found, March 2021
Chipstead Lake - Care Home Physical Disabilities was inspected but not rated; inspectors were assured about infection prevention and control.
This was an announced, targeted inspection on 24 February 2021. It looked only at infection prevention and control during the coronavirus pandemic.
Inspectors found arrangements for visitors, new admissions, testing, protective equipment, cleaning and outbreak management. They were assured that infection risks were being managed.
The service was inspected but not rated. This report does not provide a full rating for the home or ratings for care such as whether it was caring, effective, responsive or well-led.
Controlled visiting
The home used appointments and a separate visitor pod with screens. Visitors could enter the pod without coming into the home.
“The registered manager had implemented procedures to minimise the risk of infection from visitors.” from the report
Safe admissions
New people had to test negative for COVID-19 and isolate for 14 days. One-to-one support was available where needed.
“A requirement for a negative test for Covid-19 and a 14-day isolation period were in place.” from the report
Cleaning and monitoring
The home looked clean, had monitored cleaning schedules and carried out regular infection control audits.
“Regular infection control audits were done by the registered manager and actions were monitored to ensure completion.” from the report
Inspectors raised no specific concerns in this report.
- 01Are visits still by appointment only, and is the visitor pod still being used?
- 02What testing and isolation arrangements now apply when someone moves into the home?
- 03How often are infection control audits completed, and how are any required actions checked?
- 04How does the home currently manage COVID-19 or other infection outbreaks?
- 05When was the home's infection prevention and control policy last updated?
This was a targeted inspection of infection prevention and control only; the service was inspected but not rated and the other care questions were not assessed. This explanation was written from the published report of 24 March 2021 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
What inspectors found, July 2018
Chipstead Lake - Care Home Physical Disabilities was rated Good; inspectors found safe, kind and personalised care, with some building maintenance needed.
The inspection was unannounced and looked at the home, the care provided and how it was managed. Inspectors spent time with seven residents, spoke with four residents, staff, managers and five relatives, and reviewed care records and management records.
The home was rated Good in all five areas: Safe, Effective, Caring, Responsive and Well-led. Inspectors found that people were protected from abuse, medicines were managed safely, staffing levels were sufficient and staff had the right checks and training.
People received personalised care and were supported to make choices, stay independent, enjoy activities and access healthcare. Inspectors also found kind and respectful relationships, good complaint handling and systems to learn from incidents.
Some outside areas looked run down, and protective panels inside the building had been damaged by wheelchairs. The registered manager said these issues were included in the development plan and would be addressed by the end of July 2018. The overall Good rating had not changed since the previous inspection.
Safe medicines and staffing
Inspectors found medicines were stored, given and disposed of safely. Staffing levels met the minimum figure set by the registered manager, and new staff had the required background checks.
“Suitable arrangements were in place to safely order, administer and dispose of people's medicines in line with national guidelines.” from the report
Kind and respectful care
People were treated with kindness and supported emotionally. Staff respected privacy and helped people make choices about their appearance, rooms and daily lives.
“We witnessed a lot of positive conversations that promoted people's wellbeing.” from the report
Personalised support
Care plans were based on each person's needs and wishes and were reviewed regularly. People were supported to be independent and to enjoy activities, hobbies, trips and holidays.
“People received personalised care that was responsive to their needs including their right to have information presented to them in an accessible manner.” from the report
Good management and improvement
The registered manager promoted a person-centred culture. The home used quality checks, feedback and incident reviews to improve care and involved residents, relatives and staff.
“People who lived in the service and their relatives had been engaged and involved in making improvements.” from the report
Building maintenance
minorSome outside painted surfaces and handrails looked worn, and some protective panels inside were damaged by wheelchairs. The manager said these repairs were in the development plan and would be addressed by the end of July 2018.
“Although most areas of the accommodation were well presented some parts of the exterior of the building looked run down.” from the report
- 01Have the discoloured painted surfaces, rusty handrails and damaged protective panels been repaired?
- 02How will you support someone who uses special communication needs or signed assisted language?
- 03How do you make sure each person's care plan stays up to date when their needs or wishes change?
- 04What activities, trips and opportunities for independence would be available for my relative?
- 05How can relatives be involved in care decisions, meetings and complaints?
This was an unannounced inspection covering all five key questions; the report says the shorter format was used because the overall Good rating had not changed since the previous inspection. This explanation was written from the published report of 6 July 2018 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Chipstead Lake - Care Home Physical Disabilities
2 rated inspections over 2 years: the service has held its Good rating throughout.
- March 2021Inspected but not ratedcurrent ratingSafe: Inspected but not rated
Read what inspectors found at Chipstead Lake - Care Home Physical Disabilities →
- July 2018Goodstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
Read what inspectors found at Chipstead Lake - Care Home Physical Disabilities →
- March 2016GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- April 2014
Report published without a new overall rating.
- October 2013
Report published without a new overall rating.
- January 2013
Report published without a new overall rating.
- October 2011
Report published without a new overall rating.
- January 2011
Registered with the Care Quality Commission on 12 January 2011.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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39 live-in carers within about an hour of Kent
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £980 to £1,260 a week. 33 can care for a couple. 12 years' experience on average.
“Always on time and with a lovely smile for my mum. Theresa is kind and sensitive to my mum's needs.”
“Irene was a very kind and empathetic carer who knew just the right words to say to put a smile on my face.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.