CQC report explained · a nursing home
What the CQC found at Chichester Court Care Home
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- Inspectors found enough staff, safe recruitment, suitable risk assessments and safe medicines management. Infection prevention arrangements had been strengthened after the coronavirus outbreak.
- Effective?
- Good
- Staff had the training and supervision they needed. People received support with food, drink and healthcare, and the home followed the Mental Capacity Act requirements.
- Caring?
- Good
- People said staff were kind, considerate and respectful. Staff offered choices and encouraged people to remain independent.
- Responsive?
- Good
- Care was planned around people's needs and preferences, and people could take part in activities and keep in touch with family. Inspectors said care plans still needed more specific information about support strategies and preferences.
- Well-led?
- Good
- The home had regular quality checks, approachable management and positive teamwork. However, checks had not always identified incomplete fluid records and other supplementary records that were not signed off.
What inspectors found, February 2021
Rated Good; inspectors found safe, kind care, but some care records and fluid charts were not complete enough.
This was the first inspection since the current provider registered the home. It was prompted by serious concerns about people's health and wellbeing after a coronavirus outbreak. Inspectors found no evidence that people were at risk of harm from this concern.
The home was rated Good in all five areas: Safe, Effective, Caring, Responsive and Well-led. Inspectors found enough staff, safe medicines arrangements, suitable infection control, kind care and good support from health professionals.
There were some areas to improve. Care plans needed more detail about people's specific support needs and preferences. Fluid charts were not always completed properly, and daily drinking targets were not always personalised.
Infection control
Following the coronavirus outbreak, the provider introduced a strong action plan. Inspectors found staff using protective equipment correctly and following hygiene measures.
“Staff complied with the requirements to wear protective personal equipment (PPE) and regularly washed their hands.” from the report
Kind and respectful care
People said they felt safe and well cared for. Staff supported people's choices, dignity and independence.
“People told us they were happy and safe. They said staff were kind and supported them to promote their independence.” from the report
Staffing and medicines
Inspectors found enough staff to meet people's needs and found that medicines were received, stored, given and disposed of safely.
“There were enough staff deployed to meet people's needs. People and staff felt staffing levels were sufficient to provide personalised care.” from the report
Support and teamwork
Staff received regular supervision and the training needed for their roles. Staff described positive teamwork and felt supported by management.
“Staff received regular supervision and had completed the required training for their role.” from the report
Fluid records
needs fixingFluid charts were not always completed fully, and drinking targets were not always set to suit each person. This made it harder to confirm that people were drinking enough.
“Fluid charts were not always fully completed to confirm people had enough to drink and daily fluid targets were not always set for different people.” from the report
Personalised care plans
needs fixingCare plans had been updated, but some needed more detail about the specific approaches staff should use and people's preferences.
“Initial care plans developed required further development, to ensure they included information about specific strategies required to support people effectively.” from the report
When-needed medicines guidance
minorGuidance for medicines given only when needed did not yet include enough personal information about the signs and symptoms staff should look for.
“This required further development to include personalised information, such as signs and symptoms for staff to look out for.” from the report
- 01How do you now make sure fluid charts are completed fully and drinking targets are personalised?
- 02How have you improved care plans so they include each person's specific support strategies and preferences?
- 03What personalised guidance is now available for medicines given only when needed?
- 04How do senior staff check and sign off supplementary charts and records?
- 05What changes were made as a result of the coronavirus outbreak action plan?
This was a planned comprehensive inspection covering all five CQC questions and was the first inspection since the current provider took over the home. This explanation was written from the published report of 12 February 2021 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Chichester Court Care Home
7 rated inspections over 6 years: the service has improved, from Requires improvement to Good.
- February 2021Goodcurrent ratingstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- July 2019Goodup from Requires improvementSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- January 2019Requires improvementstayed Requires improvementSafe: Requires improvementEffective: Requires improvementCaring: Requires improvementResponsive: Requires improvementWell-led: Inadequate
- January 2018Requires improvementstayed Requires improvementSafe: Requires improvementEffective: Requires improvementCaring: Requires improvementResponsive: Requires improvementWell-led: Requires improvement
- October 2016Requires improvementstayed Requires improvementSafe: GoodEffective: Requires improvementCaring: GoodResponsive: Requires improvementWell-led: Requires improvement
- April 2016Requires improvementstayed Requires improvementSafe: Requires improvementEffective: Requires improvementCaring: GoodResponsive: InadequateWell-led: Requires improvement
- February 2015Requires improvementSafe: Requires improvementEffective: Requires improvementCaring: GoodResponsive: GoodWell-led: Good
- May 2020
Registered with the Care Quality Commission on 13 May 2020.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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39 live-in carers within about an hour of South Tyneside
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £950 to £1,140 a week. 34 can care for a couple. 10 years' experience on average.
“Petty introduced herself to Mum every time she was caring for her and responded very quickly to Mum if she was distressed in the night.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.