CQC report explained · a residential care home
What the CQC found at Cheverells Care Home
Rated Requires improvement: inspectors found the home was not performing as well as it should and told it what to change.
What inspectors found, November 2018
Rated Good; inspectors found kind, personalised care and strong leadership, with a few minor issues needing attention.
This was an unannounced comprehensive inspection on 26 September 2018. Inspectors spoke with 11 people living in the home, two relatives, staff, providers and a visiting community nurse. They reviewed care records, staff files, medicines records, rotas, training records, safety checks, complaints and other documents.
All five areas were rated Good: Safe, Effective, Caring, Responsive and Well-led. People said they felt safe, respected and well cared for. Inspectors found enough staff, personalised care plans, safe medicines systems, good food, activities and a clean, well-maintained home.
There were some smaller issues. Safeguarding training had not yet included all staff, some risk assessment information was repeated, there were two small areas of bad smell, and one water safety check had not been completed at the time of inspection. The provider said the water check was completed afterwards.
Kind and respectful care
People and relatives consistently described staff as kind, friendly and respectful. Inspectors saw positive relationships and attention to people's dignity and privacy.
“People were unanimously complimentary about the friendliness and kindness of the staff and gave positive comments about the whole staff team with no exception.” from the report
Personalised support
Care plans recorded people's history, preferences and communication needs. Staff used these plans to provide individual care and respond to changes.
“People received personalised care and each had a care plan in place.” from the report
Enough trained staff
Inspectors found enough staff to meet people's needs. Staff had induction, ongoing training, supervision and support from team leaders.
“There was enough staff on duty to meet people's needs fully.” from the report
Good food and activities
People enjoyed nutritious meals in a relaxed setting. They could take part in activities, arts and crafts, outings and visits from animals.
“People were supported to eat and drink well by offering nutritious and appetising choices of food.” from the report
Visible leadership
The providers were closely involved in the home and were respected by people and staff. Quality monitoring was in place and the service acted on feedback.
“Both providers were visible in the home and were liked and respected by staff, people and visitors alike.” from the report
Safeguarding training
needs fixingSafeguarding training had not included every member of staff, including kitchen staff, at the time of inspection. The registered manager said this training would be arranged immediately.
“However, the training did not include all staff, such as kitchen staff.” from the report
Risk records could be clearer
minorSome risk assessment information was repeated and was not necessary in every part of the care records. The team leader planned to make the assessments more concise.
“However, some of the information was duplicated and not necessary in all areas of the care records we looked at.” from the report
Small areas of bad smell
minorInspectors found two small pockets of bad smell in the main lounge. The provider said the carpet was being cleaned weekly to manage this.
“However, there were two small pockets of malodour in the main lounge area.” from the report
Water safety check
needs fixingA Legionella disease water check had not been completed by the inspection. The provider later told CQC that it had been completed.
“All regular servicing, maintenance and safety checks of equipment were undertaken as required, except for a Legionnaire's disease water check which had not been completed.” from the report
- 01Has safeguarding training now been completed by all staff, including kitchen staff?
- 02How were the two areas of bad smell in the main lounge resolved?
- 03Has the Legionnaire's disease water check been completed, and how are future water safety checks monitored?
- 04Have the risk assessments been made more concise while keeping all necessary information?
- 05Has the deputy manager been recruited, and how does this role support the team leaders?
This was an unannounced comprehensive inspection covering all five CQC questions, and all five ratings remained Good. This explanation was written from the published report of 6 November 2018 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Cheverells Care Home
3 rated inspections over 3 years: the service has improved, from Requires improvement to Good.
- November 2018Goodcurrent ratingstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- May 2016Goodup from Requires improvementSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- June 2015Requires improvementSafe: Requires improvementEffective: Requires improvementCaring: GoodResponsive: Requires improvementWell-led: Requires improvement
- January 2015
Registered with the Care Quality Commission on 14 January 2015.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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17 live-in carers within about an hour of Devon
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £1,020 to £1,270 a week. 15 can care for a couple. 13 years' experience on average.
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“She looked after my mum, who can be incredibly challenging, so well and so gently, and we always felt confident that my mum was getting the best care available.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.