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CQC report explained · a nursing home

What the CQC found at Chestnut View Care Centre

Requires improvementpublished 6 March 2024, 2 years ago

Rated Requires improvement: inspectors found the home was not performing as well as it should and told it what to change.

The five questions inspectors ask
Safe?
Requires improvement
Are people protected from harm? Staffing, medicines, infection control, safeguarding.
Effective?
Requires improvement
Does the care work? Training, consent, food and drink, working with GPs and nurses.
Caring?
Requires improvement
Are people treated with kindness and dignity?
Responsive?
Requires improvement
Is care built around the person? Care plans, activities, complaints.
Well-led?
Inadequate
Is the home run well? The manager, the culture, how problems get found and fixed.
The report

We have not explained this report yet

The CQC has not yet published an inspection report for Chestnut View Care Centre.

The story over the years

Every inspection of Chestnut View Care Centre

7 rated inspections over 9 years: the service has held its Requires improvement rating throughout.

  1. March 2024Requires improvementcurrent ratingstayed Requires improvement
    Safe: Requires improvementEffective: Requires improvementCaring: Requires improvementResponsive: Requires improvementWell-led: Inadequate
  2. December 2021Requires improvementup from Inadequate
    Safe: GoodWell-led: Requires improvement
  3. November 2021Inadequatedown from Requires improvement
    Safe: InadequateEffective: Requires improvementCaring: Requires improvementResponsive: Requires improvementWell-led: Inadequate
  4. June 2019Requires improvementdown from Good
    Safe: Requires improvementEffective: Requires improvementCaring: GoodResponsive: Requires improvementWell-led: Requires improvement
  5. March 2017Goodup from Requires improvement
    Safe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
  6. March 2016Requires improvementstayed Requires improvement
    Safe: Requires improvementEffective: Requires improvementCaring: GoodResponsive: GoodWell-led: Requires improvement
  7. July 2015Requires improvement
    Safe: Requires improvementEffective: Requires improvementCaring: GoodResponsive: Requires improvementWell-led: Requires improvement
  8. January 2025

    Registered with the Care Quality Commission on 31 January 2025.

Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.

Next steps

Weigh the report against the rest

This home

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Care at home

77 live-in carers within about an hour of Surrey

These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.

Most charge £980 to £1,250 a week. 66 can care for a couple. 11 years' experience on average.

Ivanka Z.
1 review
From £1,120 a week, 9 years caring
Based about 7 minutes from Surrey. Can care for a couple
Reda S.
3 reviews
From £1,120 a week, 11 years caring
Based about 23 minutes from Surrey. Can care for a couple
Gabor I.
1 review
From £1,050 a week, 11 years caring
Based about 24 minutes from Surrey. Can care for a couple
Aman A.
3 reviews
From £980 a week, 7 years caring
Based about 31 minutes from Surrey. Can care for a couple
“Without his support we wouldn't have been able to navigate bringing and keeping Dad at home.”
Emma P., about Aman A.
“Not only has she looked after him beautifully, she has also been great company for him with lively conversation, kindness and humour.”
Clare M., about Zion S.
See live-in carers near SurreyProfiles, rates and reviews are free to look at.

Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.