CQC report explained · a residential care home
What the CQC found at Chesterberry
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- Inspectors found that risks were assessed and managed, medicines were given safely, and there were enough staff to keep people safe. Recruitment checks and safeguarding procedures were in place.
- Effective?
- Good
- Staff had relevant training and supervision, and care plans reflected people's health needs and choices. Staff sought consent, although some DoLS applications were still being submitted.
- Caring?
- Good
- People were treated with kindness, compassion, privacy and dignity. They were supported to express their views and to remain as independent as practicable.
- Responsive?
- Good
- Care was personalised and staff knew people well. The home supported activities, education, community outings and family contact, and had a complaints process.
- Well-led?
- Good
- The home had a positive atmosphere, supportive management and systems to gather feedback and monitor care quality. Staff and relatives felt able to raise concerns.
What inspectors found, February 2019
Rated Good; inspectors found safe, kind and personalised care, with liberty safeguards still being processed.
This was an unannounced, comprehensive inspection on 19 December 2018. Inspectors spoke with people using the service, relatives, staff and the manager. They observed care, reviewed records and checked medicines, recruitment, training and quality monitoring.
The home was rated Good in all five areas: Safe, Effective, Caring, Responsive and Well-led. Inspectors found people were protected from harm, received medicines safely, and had enough trained staff to meet their needs.
People were treated with kindness and respect. Staff knew people well, supported their choices and independence, and involved them in decisions about their care. The home had systems for listening to feedback, handling complaints and checking the quality of care.
The overall Good rating was unchanged from the previous inspection in February 2016. The report says there was no evidence of serious risks or concerns, and the home would continue to be monitored.
Enough trained staff
Inspectors found that staffing levels and staff skills were suitable for people's needs. Staff had recruitment checks, relevant training and support through supervision.
“Staff had been recruited appropriately and had received relevant training so that they were able to support people with their individual care and support needs.” from the report
Kind and respectful care
People were treated with kindness and compassion. Staff respected privacy, dignity, choices and independence.
“People were treated with kindness and compassion. People's rights to privacy were respected by the staff that supported them and their dignity was maintained.” from the report
Personalised support
Staff knew people well and responded to individual interests and needs. Care included support with activities, education, health appointments and family visits.
“We found that staff knew people well and were focussed on providing personalised care.” from the report
Good oversight
The provider used meetings, questionnaires, feedback and audits to monitor and improve the service. Staff and relatives felt confident raising issues with management.
“The provider had effective auditing systems in place to monitor the effectiveness and quality of service provision.” from the report
DoLS applications in progress
minorSome people did not have capacity to make informed decisions about their care. The manager was still submitting the required applications to the local authority at the time of inspection.
“We saw that the manager was in the process of submitting DoLS applications to the local authority.” from the report
- 01What is the current position of any DoLS application for my relative?
- 02How will staff communicate with my relative if they use communication techniques other than spoken English or British Sign Language?
- 03How will my relative be involved in decisions about their care and daily activities?
- 04What training and supervision do staff receive for my relative's sensory impairment, learning disability or autistic spectrum needs?
- 05How are changes in my relative's health identified and shared with relatives and health professionals?
This was an unannounced comprehensive inspection covering all five key questions, carried out on 19 December 2018; inspectors reviewed three people's care records and three staff files. This explanation was written from the published report of 1 February 2019 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Chesterberry
2 rated inspections over 3 years: the service has held its Good rating throughout.
- February 2019Goodcurrent ratingstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- May 2016GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- December 2013
Report published without a new overall rating.
- March 2013
Report published without a new overall rating.
- May 2012
Report published without a new overall rating.
- November 2010
Registered with the Care Quality Commission on 15 November 2010.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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At least 100 live-in carers within about an hour of Birmingham
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £950 to £1,230 a week. 79 can care for a couple. 9 years' experience on average.
“God doesn't make people like her anymore!”
“I have never met a person who is so kind and thinks about others before himself to such an extent as Chris Malagala.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.