What the CQC found at Cherrytrees Care Home

Inspectors found there were enough staff to care for people safely. Recruitment checks, including references and DBS checks, had been completed.

“There were enough staff to care for people safely and the feedback from staff, relatives and people living at the home were that current staffing levels were sufficient.” from the report

Medicines were ordered, stored, recorded and given safely. The four medication records checked were complete.

“During the inspection we looked at four MARs which were all completed accurately with no missing signatures by staff.” from the report

People living at the home and relatives told inspectors that the home was safe.

“Both people living at the home and relatives told us they felt the service was safe.” from the report

People, relatives and staff gave positive feedback about the new manager, teamwork and the culture in the home.

“We received positive feedback from everybody we spoke with about management and leadership at the home.” from the report

Inspectors were not assured that protective equipment, testing and cleaning records were being managed safely. These failings led to a breach of Regulation 12.

“We were not assured the provider was using PPE effectively and safely.” from the report

Some inappropriate behaviour was not recorded as required, and concerns were not reported to the local safeguarding team. The provider was asked to improve its safeguarding systems.

“Staff were present when some of these behaviours took place, however nothing had ever been reported to the local safeguarding team for further investigation.” from the report

Infection control audits were not always completed on time. Some meetings for feedback had also happened less often than expected, although COVID-19 affected this.

“Although the provider's infection prevention and control policy was up to date, IPC audits were not always being carried out within the required timescales.” from the report