What the CQC found at Cherry Tree Lodge Nursing Home

Inspectors saw friendly, reassuring support. People and relatives were positive about staff's kindness and compassion.

“We saw that the service ensured that people were treated with kindness and that they were given emotional support when needed.” from the report

Care plans reflected people's wishes and changing needs. People were supported with personal care, health conditions and communication.

“We found that people received personalised care that was responsive to their needs.” from the report

People were supported to make decisions where possible. Relatives and independent advocates could also help people express their views.

“People had been supported to express their views and be actively involved in making decisions about their care and treatment as far as possible.” from the report

Inspectors found reliable medicines arrangements and enough nurses and care staff on duty during the visit.

“There were reliable arrangements for ordering, administering, recording and disposing of medicines in line with national guidelines.” from the report

The home had addressed the previous concern about hobbies and interests. People took part in singing, reading, music, crafts and celebrations.

“People told us that they were offered the opportunity to pursue their hobbies and interests and to enjoy taking part in a range of social activities.” from the report

Records did not show regular support for people to go out locally. The managers said they would ask people again and provide more support if wanted.

“However, records did not show that people were regularly being supported to go out and about in the local community.” from the report

The home could not fully show how it had calculated the number of care staff needed because the records lacked detail. The manager said the records would be strengthened.

“However, we were not able to fully validate how the calculations had been completed in relation to care staff.” from the report

Parts of the room where medicines were stored were not well maintained and could not be cleaned properly. Repairs were arranged during the inspection.

“However, we noted that parts of the treatment room in which medicines were stored were not well maintained.” from the report

One person did not receive all the help needed to eat. Staff said this would be corrected in future.

“However, we also noted that care staff had not fully assisted one person who needed help to dine.” from the report

Some areas had scuffed paintwork and marked wallpaper. The home said funds had been set aside for maintenance and redecoration.

“However, some areas had damaged decorative finishes including scuffed paintwork and marked wallpaper.” from the report

People needed better protection from the risk of using a step near the laundry when it was unsafe. The issue was corrected during the visit.

“However, we noted that additional measures needed to be taken to ensure that people only accessed a step leading to the laundry when it was safe for them to do so.” from the report