CQC report explained · a residential care home
What the CQC found at Cherry Tree House
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- People were protected from abuse and avoidable harm, and there were enough staff to meet their needs. Some risk assessments lacked enough detail, but managers began updating them during the inspection.
- Effective?
- Good
- Staff had relevant training and people had personalised care plans covering their needs and aspirations. People were supported with food, healthcare, communication and decisions about their care.
- Caring?
- Good
- Inspectors saw staff treating people warmly and respectfully. People were supported to make choices, have privacy and dignity, and develop greater independence.
- Responsive?
- Good
- Care was personalised and communication needs were clearly recorded. People were supported to maintain relationships, follow their interests and take part in activities in the community.
- Well-led?
- Good
- Managers were visible and approachable, and staff and relatives spoke positively about the management. Audits and action plans were used to identify and address improvements.
What inspectors found, August 2022
Rated Good; inspectors found kind, personalised care, with some risk assessments needing more detail.
This was the first inspection since the home registered in 2020. Inspectors visited on 2 and 3 August 2022, spoke with four people, five relatives, seven staff and three health professionals, and reviewed care, medicine, staff and management records.
All five areas were rated Good: Safe, Effective, Caring, Responsive and Well-led. Inspectors found enough trained staff, safe medicine support, kind relationships and care plans that reflected people's needs, choices and goals.
The home supported people to make choices, build independence and take part in activities in the local community. Staff also worked with health professionals and used plans to support people during anxiety or distress, while trying to avoid restrictions.
Inspectors found that some risk assessments did not contain enough detail for staff to know how to reduce risks. Managers started reviewing and updating them immediately. The overall Good rating means inspectors judged the service to be consistently managed and providing good-quality care at the time of inspection.
Choice and independence
People were supported to make decisions, develop skills and have control over their daily lives. Staff used the least restrictive approach and worked to reduce physical restrictions.
“People were supported to have maximum choice and control of their lives” from the report
Kind relationships
Inspectors observed staff who understood people's communication, emotions and sensory needs. People were treated with warmth, dignity and respect.
“Staff members showed warmth and respect when interacting with people.” from the report
Improved staffing
The report says staffing levels were safe and recruitment had reduced reliance on agency staff. This meant people were more often supported by staff who knew them well.
“new staff were recruited and the reliance on agency staff had reduced.” from the report
Risk assessment detail
needs fixingSome risk assessments did not give staff enough information about how to reduce risks. Managers began reviewing and updating them during the inspection.
“some risk assessments did always provide enough information for staff how to reduce these risks.” from the report
- 01Have all the risk assessments been reviewed and updated since the inspection?
- 02How are staff told about the steps they must take to reduce each person's risks?
- 03How do you keep staffing levels safe and limit the use of agency staff?
- 04How do you support people to reduce anxiety, distress and the use of restrictive interventions?
- 05What activities and community opportunities would be available for my relative based on their interests and goals?
This was the home's first inspection and covered all five key questions, including care, the premises and infection prevention and control. This explanation was written from the published report of 19 August 2022 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Cherry Tree House
Each visit the CQC has published, newest first, back to the day the home was registered.
- August 2022Goodcurrent ratingSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- March 2020
Registered with the Care Quality Commission on 31 March 2020.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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75 live-in carers within about an hour of Nottinghamshire
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £980 to £1,260 a week. 63 can care for a couple. 10 years' experience on average.
“Ernest is an amazing professional carer who delivers care from the heart.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.