CQC report explained · a residential care home
What the CQC found at Cherry Blossom Care Home
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- Inspectors looked at infection prevention and control, visiting arrangements and staffing pressures. They found appropriate procedures in use, but some policies needed updating.
- Effective?
- Good
- This was not covered by the targeted inspection.
- Caring?
- Good
- This was not covered by the targeted inspection.
- Responsive?
- Good
- This was not covered by the targeted inspection.
- Well-led?
- Good
- This was not covered by the targeted inspection.
What inspectors found, March 2022
Cherry Blossom Care Home had a targeted inspection and was not rated; inspectors found good infection control and visiting arrangements, but some policies needed updating.
Inspectors visited on 25 February 2022. This was an announced, targeted inspection during the COVID-19 pandemic. They looked at infection prevention and control, visiting arrangements and staffing pressures.
Inspectors found the home was clean and staff were using protective equipment safely. Visitors were screened, tested and given protective equipment. People and staff were regularly tested for COVID-19, and visiting arrangements followed current guidance.
The manager said some policies needed updating. Inspectors were somewhat assured that the infection prevention and control policy was up to date, but they signposted the provider to resources. The service was inspected but not rated, so this report is not an overall judgement of the quality of care.
Clean premises
The home was clean and staff recorded regular cleaning, including extra cleaning of frequently touched surfaces.
“The home was kept clean. Staff kept records of their cleaning schedules, which included additional cleaning high touch surfaces, such as light switches and door handles.” from the report
Safe visiting
Visitors were screened, tested before entry and given protective equipment with guidance on how to use it safely.
“Staff undertook screening of all visitors and rapid response lateral flow tests (LFT) were undertaken for visitors before they entered the home.” from the report
Protective equipment
There was enough protective equipment, and staff had been trained to use it safely.
“We were assured that the provider was using PPE effectively and safely. Staff had received training to use PPE and we saw they were following this throughout the inspection.” from the report
Regular testing
People and staff were tested regularly. The report also says mental capacity procedures were used where needed for people who could not give informed consent to testing.
“People and staff were regularly tested for COVID-19.” from the report
Policies needed updating
minorThe manager said a range of policies needed updating. Inspectors were only somewhat assured that the infection prevention and control policy was up to date.
“We were somewhat assured that the provider's infection prevention and control policy was up to date.” from the report
- 01Which infection prevention and control policies still need updating, and when will this be completed?
- 02How do you make sure staff continue to follow the latest government infection control guidance?
- 03How will visiting arrangements work now, including visitor screening, testing and protective equipment?
- 04What staffing pressures related to COVID-19 are you currently experiencing, and how are you reducing their impact?
- 05What support is available for staff mental wellbeing?
This was a targeted inspection of infection prevention and control, visiting arrangements and COVID-19-related staffing pressures; the service was inspected but not rated and the other areas were not covered. This explanation was written from the published report of 10 March 2022 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
What inspectors found, July 2019
Rated Good; inspectors found kind, safe and well-organised care, with clear improvement since the previous inspection.
Inspectors visited without notice on 5 and 7 June 2019. They spoke with people living at the home, relatives, staff and health and social care professionals. They also observed care and checked care, medicine, staff and management records.
All five areas were rated Good: Safe, Effective, Caring, Responsive and Well-led. Inspectors found enough staff, safe medicine systems, suitable training, person-centred care and effective links with health professionals.
The home had previously been rated Requires Improvement, with several breaches of regulations. This inspection found that improvements had been made and the home was no longer in breach. No follow-up inspection was required.
Kind and respectful care
People told inspectors they felt safe, listened to and respected. Staff were observed showing patience, warmth and reassurance.
“People were supported by staff who showed kindness and respect towards them.” from the report
Safe staffing and medicines
Inspectors found enough staff on duty and timely responses to call bells. Medicines were stored, given and recorded safely.
“There were sufficient numbers of staff available to keep people safe and to meet their personal care needs.” from the report
Good staff training
Staff received induction, ongoing training, competency checks and regular supervision. This helped them provide care safely and effectively.
“Staff had completed a range of training to meet people's needs effectively.” from the report
Personalised support
Care plans recorded people's histories, preferences, abilities and support needs. Staff understood these details and supported people to make choices.
“Care plans contained detailed and person-centred information about people.” from the report
Open management
People, relatives and staff said the manager was approachable and listened to concerns and suggestions. The home used audits and feedback to make improvements.
“There was an open and transparent culture within the home.” from the report
Inspectors raised no specific concerns in this report.
- 01How often are activities now provided at weekends and in the evenings, and is an additional activities co-ordinator in place?
- 02How do you make sure staffing levels remain suitable when people's care needs change or staff are absent?
- 03How are people's end-of-life wishes recorded and shared with health professionals and families?
- 04How do you check that medicines, risk assessments and infection control arrangements remain safe?
- 05How do people and relatives give feedback, and what changes have been made in response to recent feedback?
This was an unannounced planned inspection covering all five key questions, with care, premises, records, staff practice and feedback examined. This explanation was written from the published report of 2 July 2019 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Cherry Blossom Care Home
4 rated inspections over 3 years: the service has held its Good rating throughout.
- March 2022Inspected but not ratedcurrent ratingSafe: Inspected but not rated
- July 2019Goodup from Requires improvementSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- June 2018Requires improvementstayed Requires improvementSafe: Requires improvementEffective: Requires improvementCaring: GoodResponsive: Requires improvementWell-led: Requires improvement
- July 2017Requires improvementdown from GoodSafe: Requires improvementEffective: Requires improvementCaring: GoodResponsive: GoodWell-led: Requires improvement
- August 2016GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- November 2013
Report published without a new overall rating.
- July 2013
Report published without a new overall rating.
- January 2013
Report published without a new overall rating.
- October 2012
Report published without a new overall rating.
- December 2011
Report published without a new overall rating.
- February 2011
Registered with the Care Quality Commission on 23 February 2011.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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84 live-in carers within about two hours of Isle of Wight
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £1,010 to £1,230 a week. 68 can care for a couple. 11 years' experience on average.
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“He stayed with her throughout the pandemic, refusing to visit his own family, who lived nearby, to reduce the risk of infection.”
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