CQC report explained · a residential care home
What the CQC found at Cheltenham Road
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- People said they felt safe and staff understood safeguarding and individual risks. Medicines, the environment and staffing arrangements were checked and found to be safe.
- Effective?
- Good
- Staff had training and knew people's health, dietary and support needs. People were involved in their care, had their consent respected and could access health professionals.
- Caring?
- Good
- People said staff were kind and caring. Inspectors saw respectful relationships, privacy and dignity, with people supported to make decisions and remain independent.
- Responsive?
- Good
- Care reflected people's wishes, interests and communication needs. People were supported with hobbies, relationships, voluntary work and complaints information.
- Well-led?
- Good
- People and staff felt listened to and involved. The home had checks on care, safety and maintenance, and used feedback to help improve the service.
What inspectors found, March 2018
62 Cheltenham Road was rated Good; inspectors found safe, kind and personalised care across all five areas.
This was a comprehensive inspection on 15 January 2018. One inspector reviewed care and medicine records, safety checks, complaints information and meeting notes. They spoke with all three people living at the home, staff and managers.
The home supported up to three people with a learning disability. Inspectors found that people felt safe, staff understood their needs, and staffing was flexible. People were supported to make choices, stay independent, enjoy activities and access health care.
All five areas were rated Good: safe, effective, caring, responsive and well-led. The home had also been rated Good at the previous inspection, so this rating remained unchanged.
Flexible staffing
Staffing was planned around people's needs and activities. Extra staff support from another service was available if someone was unexpectedly absent.
“Staffing on the day depends on what is happening. Staff do the hours to fit with people's activities” from the report
Kind and respectful care
People described staff as kind and caring. Inspectors saw a calm home where people's choices, privacy and dignity were respected.
“There was a strong, person centred culture within the home and people's wishes and choices were respected by staff.” from the report
Building independence
People were supported to take part in activities, voluntary work and community life. Staff helped people make choices while considering their safety.
“They told us about how staff had supported them to find voluntary work which suited their interests.” from the report
Good communication and leadership
People and staff could share ideas with managers. Regular meetings, surveys and checks were used to understand people's experiences and improve the service.
“We saw that regular resident meetings were held, which covered topics such as meals for the following week, up and coming activities and what people would like to do in the near future.” from the report
Inspectors raised no specific concerns in this report.
- 01How would you assess and manage my relative's individual risks while still supporting their independence?
- 02How do you make sure medicines are given and recorded correctly?
- 03How would staffing be arranged if a regular staff member was unexpectedly absent?
- 04How would you support my relative's preferred hobbies, relationships, faith or work interests?
- 05How would you communicate important information to my relative in a way they can understand?
This was a comprehensive inspection covering all five questions, and the report says the previous Good ratings remained Good. This explanation was written from the published report of 7 March 2018 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Cheltenham Road
2 rated inspections over 2 years: the service has held its Good rating throughout.
- March 2018Goodcurrent ratingstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- January 2016GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- October 2013
Report published without a new overall rating.
- February 2013
Report published without a new overall rating.
- November 2011
Report published without a new overall rating.
- December 2010
Registered with the Care Quality Commission on 9 December 2010.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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What to check when you visit
At least 100 live-in carers within about an hour of Worcestershire
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £980 to £1,260 a week. 85 can care for a couple. 9 years' experience on average.
“I have never met a person who is so kind and thinks about others before himself to such an extent as Chris Malagala.”
“She was very caring, kind and patient to all his needs, she built up a wondetful rapport with him, she was dedicated and was there for him through good times as well as through the tough times”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.