CQC report explained · a nursing home
What the CQC found at Cheadle Manor Care Home
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- People felt safe and risks were assessed and managed. Medicines were managed safely overall, but staff did not always record when thickener had been added to drinks, and some people reported short waits for staff.
- Effective?
- Good
- Staff were trained and supported, and people received help with eating, drinking and accessing healthcare. Some capacity assessments needed more detail, and some DoLS referrals were still awaiting formal assessment.
- Caring?
- Good
- People said staff were kind, polite and respectful. Staff promoted choice, privacy and independence, and involved people and families in care planning.
- Responsive?
- Good
- Care was personalised and activities were available. Some care plans had not been fully updated after changes in people's needs, or needed more detail, but the manager took immediate action when this was raised.
- Well-led?
- Good
- People, families and staff spoke positively about the management. Audits, feedback, complaints and incident reviews were used to identify shortfalls and make improvements.
What inspectors found, January 2023
Rated Good; inspectors found kind, safe and personalised care, with some records and staffing waits needing attention.
This was the home’s first inspection since it registered. The visit was unannounced and took place on 14 December 2022. Inspectors observed care, spoke with people, families, staff and health professionals, and checked care, medicine, recruitment and quality records.
The home was rated Good in all five areas: Safe, Effective, Caring, Responsive and Well-led. Inspectors found people felt safe, staff were kind and respectful, medicines were generally managed safely, and people received support with food, activities, healthcare and end-of-life care.
There were some areas to improve. Staff did not always record when thickener had been added to drinks. Some capacity assessments and care plans needed more detail or updating, and some people reported short waits for staff, especially at night. The home took immediate action on some issues during the inspection.
People felt safe
People said they felt safe and staff understood their safeguarding responsibilities. Risks such as falls, choking and malnutrition were assessed and action was taken to reduce them.
“People felt safe at the service and staff understood their responsibility to safeguard the people they supported.” from the report
Kind and respectful care
People described staff as caring and polite. Inspectors saw positive interactions and found that privacy, choice and independence were respected.
“People spoke positively about how they were treated by staff.” from the report
Good support with food and healthcare
People received support with eating and drinking, with choices and snacks available. Staff contacted health professionals when needed and used their advice in care plans.
“Mealtimes were calm and pleasant experiences and food looked and smelt appetising.” from the report
Activities and relationships
People could take part in group and one-to-one activities, trips and community links. The home also supported religious and community connections.
“Wellbeing workers completed a range of activities with people on both a group and one to one basis.” from the report
Open management
Families and staff said managers listened and acted on feedback. Audits and reviews of complaints, accidents and incidents were used to support improvement.
“The provider used a variety of audits and quality assurance tools to ensure the quality of the service.” from the report
Recording thickener
needs fixingCarers did not always record when thickener had been added to drinks for people with swallowing difficulties. Managers said this would be addressed with extra training.
“Carers were not always recording when thickener had been added to drinks for people who had difficulty swallowing.” from the report
Some waits for staff
minorPeople and families generally thought staffing was adequate, but some people reported short waits for help, particularly at night. Staff said staffing levels had improved recently.
“Sometimes you need to wait for a short while for the staff as they are busy with others. More so at night.” from the report
Capacity assessment records
needs fixingSome capacity assessments were detailed, but others needed more work so staff had clearer guidance. Several DoLS referrals were awaiting formal assessment by external services.
“However, others would benefit from further work to ensure it contained the guidance staff need, and links to other areas of care need for the person.” from the report
Care plans not always updated
needs fixingSome care plans were not fully updated after a person's needs changed, or needed more detail. The manager took immediate action after inspectors raised this.
“We noted some occasions where care plans had not been completely updated following a change in need, or where further detail was required.” from the report
- 01How do you make sure thickener is recorded every time it is added to a drink?
- 02What staffing levels are in place at night, and how do you prevent people waiting for help?
- 03How have you improved capacity assessments and recorded the guidance staff need?
- 04How quickly are care plans updated when a person's needs change?
- 05Which DoLS referrals are still awaiting assessment, and how are people's rights protected while they wait?
This was an unannounced first inspection covering all five CQC questions, including infection prevention and control. This explanation was written from the published report of 20 January 2023 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Cheadle Manor Care Home
Each visit the CQC has published, newest first, back to the day the home was registered.
- January 2023Goodcurrent ratingSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- December 2020
Registered with the Care Quality Commission on 17 December 2020.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
Weigh the report against the rest
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What to check when you visit
At least 100 live-in carers within about an hour of Stockport
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £980 to £1,260 a week. 88 can care for a couple. 10 years' experience on average.
“Primrose is a very kind and compassionate healthcare professional”
“She is an exemplary carer, she is knowledgable empathetic and very respectful in the home.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.