CQC report explained · a nursing home
What the CQC found at Chawley Grove
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- Inspectors found that risks, medicines, recruitment and infection control were managed safely. Staff knew how to identify and report abuse and respond to accidents or incidents.
- Effective?
- Good
- People’s needs were assessed and care was delivered in line with guidance. Staff received induction, training and supervision, and people were supported with food, drink and healthcare.
- Caring?
- Good
- People and relatives spoke positively about staff’s kindness and compassion. Inspectors saw people treated with dignity and respect and supported to make choices.
- Responsive?
- Good
- Care plans reflected people’s needs, preferences and routines and were updated as needs changed. People had accessible communication support, activities and ways to raise complaints.
- Well-led?
- Good
- Inspectors found clear leadership, supportive teamwork and effective electronic quality checks. The home worked with families and external health and social care professionals.
What inspectors found, May 2021
Rated Good; inspectors found safe, kind and personalised care, with no breaches reported.
This was the home’s first inspection since it registered in May 2019. The inspection was unannounced. Inspectors visited on 28 April 2021 and also gathered information before and after the visit.
Inspectors spoke with people, relatives, staff and healthcare professionals. They observed care, looked around the home, checked care and medicines records, and reviewed recruitment, training and quality checks.
They found enough staff, safe medicines systems and good infection control. Staff understood people’s risks and needs. People and relatives described staff as caring, and inspectors saw respectful, person-centred support.
All five areas were rated Good: safe, effective, caring, responsive and well-led. This means the inspectors found the service met the relevant standards at the time of the inspection. It was the first inspection, so there was no previous rating to compare.
Safe care
Inspectors found that staff understood people’s risks and knew how to protect them from abuse and avoidable harm.
“People living at Chawley Grove received safe care from skilled and knowledgeable staff.” from the report
Kind and respectful staff
People and relatives described staff as caring. Inspectors also saw polite and respectful interactions.
“We observed staff talking to people in a polite and respectful manner.” from the report
Personalised support
Care planning reflected people’s needs, preferences, routines, goals and abilities. Staff were described as knowing people well.
“People received personalised care and support specific to their needs, preferences and routines.” from the report
Good communication with families
Families received updates and had opportunities to give feedback. The home supported visits and video calls during the pandemic.
“Communication has been regular and clear, and any visitation procedures clearly communicated and well managed.” from the report
Strong quality checks
The provider used electronic audits to monitor care, medicines and safety and to respond to concerns quickly.
“This provided effective oversight of what was happening in the service, meant concerns were responded to in a timely way” from the report
Use of agency staff
minorThe home was using regular agency staff while recruitment continued. Relatives and people noted this, although inspectors found staffing levels met people’s needs.
“However, they also acknowledged the low number of people in the home and use of agency staff.” from the report
- 01How many permanent staff currently work here, and how often are agency staff used?
- 02How will staffing levels change if more people move into the home?
- 03Which floors are currently in use, and how would care be organised if occupancy increases?
- 04How are care plans reviewed when a person’s needs, routines or preferences change?
- 05How can relatives receive updates and arrange visits or other contact with the home?
This was an unannounced inspection covering all five key questions, including infection prevention and control; it was the home’s first inspection. This explanation was written from the published report of 27 May 2021 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
What inspectors found, March 2021
Inspected but not rated; inspectors were assured about infection prevention and control measures.
This was an announced, targeted inspection on 23 February 2021. It looked at how the home was prepared to prevent and control coronavirus infections.
Inspectors found enough suitable protective equipment, staff training, regular checks, extra cleaning and testing for people and staff. Visitors had temperature checks, lateral flow tests and protective equipment. Safe visiting arrangements were also in place.
The home was inspected but not rated. Inspectors were assured about infection prevention and control, but this report does not give a full rating for the quality of care or the other areas.
Protective equipment
The provider had enough suitable protective equipment, and staff were trained to use it. Their infection control skills were checked regularly.
“The provider had sufficient stock of appropriate personal protective equipment (PPE) which complied with the quality standards.” from the report
Safe visiting
A visiting suite and booking system were in place. Visitors had temperature checks, testing and protective equipment.
“A visiting suite had been created to safely facilitate relatives' visits on a pre-booking basis.” from the report
Safe admissions
New admissions required a confirmed negative COVID-19 test. New residents were supported to isolate in their rooms for 14 days.
“The provider had robust systems to ensure safe admissions, including only allowing new admissions after a confirmed negative result of the Covid-19 test.” from the report
Cleaning and testing
Extra cleaning focused on frequently touched surfaces. The provider took part in regular COVID-19 testing for residents and staff.
“An additional cleaning schedule had been introduced to ensure robust measures to reduce infection risks” from the report
Inspectors raised no specific concerns in this report.
- 01How are visiting arrangements, visitor testing and protective equipment managed now?
- 02What happens if a new resident needs to isolate, and how is their wellbeing supported during that time?
- 03How often are staff checked as competent in infection control and the use of protective equipment?
- 04How often are frequently touched surfaces cleaned, and how is this recorded?
- 05How does the home support residents to keep in contact with relatives when in-person visits are limited?
This was a targeted inspection of infection prevention and control measures during the coronavirus pandemic; it was not a full inspection and did not rate the other four questions. This explanation was written from the published report of 5 March 2021 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Chawley Grove
Each visit the CQC has published, newest first, back to the day the home was registered.
- May 2021Goodcurrent ratingSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- March 2021Inspected but not ratedSafe: Inspected but not rated
- May 2019
Registered with the Care Quality Commission on 9 May 2019.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
Weigh the report against the rest
Fees, photos and reviews from families
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38 live-in carers within about an hour of Oxfordshire
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £980 to £1,300 a week. 32 can care for a couple. 12 years' experience on average.
“We can all fully relax around Nyarai and she feels like part of our family, which is no mean feat!”
“She was v competent and confident and we felt our mum was safe in her care. She supported us through a difficult time.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.