CQC report explained · a nursing home
What the CQC found at Chatsworth Grange
Rated Good: inspectors found the home performing well and meeting their expectations.
What inspectors found, February 2022
Inspected but not rated; inspectors were assured about infection control and visiting arrangements.
This was a short, announced inspection on 4 February 2022. It focused on infection prevention and control, visiting arrangements and staffing pressures linked to COVID-19.
Inspectors spoke with three staff members and one resident. They were assured that the home was managing infection risks, including testing, personal protective equipment, hygiene, visiting and admissions.
The home had created a visiting pod and provided infection control training for staff. This inspection did not give an overall quality rating, or a rated judgement for Safe.
Visiting arrangements
The home had created an indoor visiting pod so residents could see relatives while staying warm. Inspectors were also assured that visits followed current guidance.
“The service had created a visiting pod at the front of the building in January 2021 so residents could stay warm and indoors whilst having visitors.” from the report
Infection control training
Staff had access to short, interactive local authority training covering masks, hand hygiene, laundry and waste management.
“All service staff could access these daily at midday and sessions were interactive with a live host who we heard made them fun and engaging.” from the report
Infection prevention measures
Inspectors were assured about the home's arrangements for preventing and managing infections, including testing, hygiene, protective equipment and its infection control policy.
“We were assured that the provider was making sure infection outbreaks can be effectively prevented or managed.” from the report
Keeping families updated
The home used a social network page with photos, videos and live streaming to share activities and information with residents and relatives.
“The service had a social network page with many photos and videos so residents and their relatives could be kept updated about activities and staff could see updated info and guidance.” from the report
Inspectors raised no specific concerns in this report.
- 01How are visits currently arranged, and is the visiting pod still being used?
- 02What COVID-19-related staffing pressures is the home experiencing now, and how are they affecting residents?
- 03How often do staff receive infection prevention and control training?
- 04How are new residents tested and admitted safely?
- 05How does the home check that staff and visiting professionals meet the COVID-19 vaccination requirements or have an exemption?
This was a targeted inspection of infection prevention and control, visiting arrangements and COVID-19-related staffing pressures; it did not provide a full service rating or rate the other four questions. This explanation was written from the published report of 26 February 2022 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
What inspectors found, January 2020
Chatsworth Grange was rated Good; inspectors found kind, personalised care, with minor improvements needed to medicines records, signage and some care records.
This was an unannounced planned inspection on 6 January 2020. The inspection team spoke with 11 people living in the home, 10 relatives, 13 staff and two community health professionals. They reviewed care and medicines records, observed daily life, and checked the building and management systems.
The home was rated Good in all five areas: Safe, Effective, Caring, Responsive and Well-led. Inspectors found enough staff, safe care, suitable training, good support from health professionals, kind staff and personalised care. People and relatives generally said they felt safe, respected and able to raise concerns.
There were some minor shortfalls. Some 'as and when required' medicines did not have matching guidance for staff. Inspectors also said signage could better support people living with dementia, some end of life records needed improvement, and there was less social activity at weekends. The overall rating remained Good, as did all five individual ratings from the previous inspection.
Kind, respectful staff
Inspectors found that staff treated people with kindness, dignity and respect. Staff knew people well and adapted their approach to individual preferences.
“Staff were kind, caring and compassionate and they treated people well.” from the report
Personalised care
Care plans described people's needs, interests and life histories. Staff used this information to provide care in the way people wanted.
“People's care records were detailed, person-centred and accurately described the support they needed from staff.” from the report
Good health support
Staff noticed changes in people's health and sought advice from relevant professionals. Inspectors received positive feedback about how staff followed health advice.
“Staff know people really well and will often request a visit from me where it's not immediately obvious what is wrong, but they've picked up on subtle changes to the person.” from the report
Positive management
The home had regular checks on care quality and safety. Staff said the manager was supportive and they could raise concerns.
“The registered manager and senior staff regularly completed a range of checks on the quality and safety of the service provided.” from the report
Medicines guidance
minorSome 'as and when required' medicines did not have a corresponding protocol for staff. Other protocols did not contain enough detail.
“Some improvements were needed to the management of 'as and when required' (PRN) medicines.” from the report
Dementia-friendly signs
minorInspectors said the signs around the home could be improved so people could find facilities, such as toilets, more easily.
“Further improvements could be made to the signage displayed within the home, in accordance with good practice guidance.” from the report
Weekend activities
minorSome people felt there was less social stimulation at weekends. Most people and relatives were otherwise positive about the activities available.
“Some people thought the home needed to provide more social stimulation for people at weekends when there was less going on.” from the report
- 01What has been changed to make sure every 'as and when required' medicine has clear, detailed guidance for staff?
- 02What improvements have been made to signs and directions for people living with dementia?
- 03How are activities planned at weekends, when the report found there was less going on?
- 04How are people's end of life wishes recorded and revisited if they initially do not want to discuss them?
- 05How are relatives involved in reviewing care plans and giving feedback about the service?
This was an unannounced planned inspection covering all five CQC questions, and all five ratings were Good. This explanation was written from the published report of 23 January 2020 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Chatsworth Grange
Each visit the CQC has published, newest first, back to the day the home was registered.
- February 2022Inspected but not ratedcurrent ratingSafe: Inspected but not rated
- January 2020GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- January 2019
Registered with the Care Quality Commission on 17 January 2019.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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90 live-in carers within about an hour of Sheffield
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £1,020 to £1,270 a week. 76 can care for a couple. 11 years' experience on average.
“Carla has been a god send with the implementation of bringing mum back home from respite care.”
“Beatrice was a talent dementia carer whose professionalism and dedication allowed mums wishes to remain in her own her come true.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.