CQC report explained · a nursing home
What the CQC found at Chaseview Nursing Home
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- Inspectors were assured that infection prevention and control measures were being followed. This included PPE, testing, visiting, social distancing, admissions, hygiene and outbreak management.
- Effective?
- Good
- This area was not assessed in this targeted inspection.
- Caring?
- Good
- This area was not assessed in this targeted inspection.
- Responsive?
- Good
- This area was not assessed in this targeted inspection.
- Well-led?
- Good
- This area was not assessed in this targeted inspection.
What inspectors found, August 2020
Chaseview Nursing Home was inspected but not rated; inspectors found infection control measures were in place during the pandemic.
This was an announced, targeted inspection on 17 August 2020. It looked only at infection prevention and control as part of a national review during the coronavirus pandemic.
The inspectors found they were assured that the home was managing visitors, social distancing, admissions, protective equipment, testing, cleaning and possible outbreaks safely. The home’s infection control policy was up to date.
The overall service was inspected but not rated. Safe was also inspected but not rated. The other four areas were not assessed in this visit.
End of life visiting
The management team had arrangements intended to allow people receiving end of life care to spend time with loved ones safely.
“The management team had developed flexible yet safe visiting arrangements for people receiving end of life care to ensure people can spend time with their loved ones.” from the report
Monitoring infection risks
An app was used to monitor protective equipment, testing and staff wellbeing each day.
“The provider had set up an app where the management team can effectively monitor PPE, testing and staff well being daily.” from the report
Infection control
Inspectors were assured that the home was using protective equipment safely and effectively.
“We were assured that the provider was using PPE effectively and safely.” from the report
Support for relatives
Relatives had a direct contact route for questions or concerns about visiting and coronavirus.
“The provider had set up a direct line for relatives to contact them with queries or concerns around visiting the home and COVID-19.” from the report
Inspectors raised no specific concerns in this report.
- 01How are PPE supplies, testing and staff wellbeing monitored now?
- 02What visiting arrangements are currently available, including for people receiving end of life care?
- 03How do you prevent and manage infection outbreaks?
- 04How are new residents admitted safely and how are visitors prevented from spreading infection?
- 05When was the infection prevention and control policy last updated?
This was a targeted inspection of infection prevention and control only; the service was inspected but not rated and the other four areas were not assessed. This explanation was written from the published report of 28 August 2020 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
What inspectors found, October 2018
Rated Good; inspectors found safe, kind and personalised care, with improvements since earlier inspections.
This was an unannounced comprehensive inspection on 14 and 18 September 2018. Inspectors spoke with people, relatives, staff and managers. They observed care and reviewed care plans, medicine records, staff recruitment checks, incidents and quality checks.
The home was rated Good in all five areas: Safe, Effective, Caring, Responsive and Well-led. Inspectors found enough staff, safe medicines support, suitable care plans, respectful care and activities that people enjoyed.
The home had previously been rated Requires Improvement and had been in breach of regulations after earlier inspections. Inspectors found that improvements had been made and that the home was no longer in breach.
Safe medicines support
Inspectors found that medicines records in the sample checked were complete. Staff had been trained and assessed as competent.
“The sample we looked at had been correctly completed without any omissions.” from the report
Kind and respectful care
Staff knew people well and supported them with compassion. Privacy and dignity were respected when staff entered rooms or provided care.
“People were supported by a kind and compassionate staff team who valued them as individuals.” from the report
Personalised care
People helped develop their care plans, which included their preferences, personal history and support needs. Staff could describe the people they supported.
“The care plans we looked at were individual to the person and contained the information staff members needed to provider good care and support.” from the report
Improved management
The home had a registered manager and regular quality checks. The report says improvements had been made since earlier inspections.
“At this inspection we found that improvements had been made and that the provider was no longer in breach of the regulations.” from the report
Communication standards not fully implemented
needs fixingThe home was meeting the principles of the Accessible Information Standards, but had not fully put the standards into practice. The manager said this was being worked on.
“Although the management team had not effectively implemented the Accessible Information Standards they were meeting the principles” from the report
Private information left out
minorPersonal information was left in a communal area on the first inspection day. The manager addressed this, and inspectors saw that records were stored securely on the second day.
“On day one of this inspection we saw some information personal to people had been left in a communal area.” from the report
Unsafe furniture identified
minorTwo pieces of furniture were found to be unsafe during the inspection. They were removed from use immediately and made safe before being returned.
“These pieces of furniture were removed from use immediately and made safe by the maintenance team before being returned for people and visitors to use.” from the report
- 01How often do staff receive formal one-to-one supervision, and how is this recorded?
- 02How are each person's communication needs recorded and kept up to date?
- 03How do you make sure personal information is kept secure in communal areas?
- 04How do you check that furniture and other equipment remain safe?
- 05What changes have been made since the earlier inspections and how are you checking that they continue?
This was an unannounced comprehensive inspection covering all five key questions, and the ratings for Safe, Effective and Well-led had improved from Requires Improvement at earlier inspections. This explanation was written from the published report of 26 October 2018 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Chaseview Nursing Home
7 rated inspections over 4 years: the service has held its Good rating throughout.
- August 2020Inspected but not ratedcurrent ratingSafe: Inspected but not rated
- October 2018Goodup from Requires improvementSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- November 2017Requires improvementstayed Requires improvementSafe: Requires improvement
- July 2017Requires improvementup from InadequateSafe: Requires improvementEffective: Requires improvementCaring: GoodResponsive: GoodWell-led: Requires improvement
- March 2017Inadequatedown from Requires improvementSafe: InadequateEffective: Requires improvementCaring: Requires improvementResponsive: Requires improvementWell-led: Inadequate
- January 2017Requires improvementstayed Requires improvementSafe: InadequateEffective: Requires improvementWell-led: Requires improvement
- May 2016Requires improvementdown from GoodSafe: Requires improvementEffective: Requires improvementCaring: GoodResponsive: GoodWell-led: Requires improvement
- January 2015GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- August 2013
Report published without a new overall rating.
- July 2013
Report published without a new overall rating.
- January 2013
Report published without a new overall rating.
- June 2012
Report published without a new overall rating.
- October 2011
Registered with the Care Quality Commission on 31 October 2011.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
Weigh the report against the rest
Fees, photos and reviews from families
How to read CQC ratings and reports
What to check when you visit
At least 100 live-in carers within about an hour of Staffordshire
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £980 to £1,230 a week. 85 can care for a couple. 10 years' experience on average.
“We particularly appreciate the companionship Dawn gives in the evenings when she plays cards and Scrabble with my mother.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.