CQC report explained · a residential care home
What the CQC found at Charnwood House
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- Inspectors found that people were protected from abuse and avoidable harm. Risks, medicines, staffing, recruitment and infection control were managed safely, although one care plan contained conflicting information that was corrected during the inspection.
- Effective?
- Good
- This question was not inspected during this focused visit. Its rating was carried over from the previous inspection.
- Caring?
- Good
- This question was not inspected during this focused visit. Its rating was carried over from the previous inspection.
- Responsive?
- Good
- This question was not inspected during this focused visit. Its rating was carried over from the previous inspection.
- Well-led?
- Good
- The manager used audits and checks to monitor the service and had an improvement plan in place. Staff said they felt supported, and people and relatives spoke positively about the management.
What inspectors found, June 2023
Rated Good; inspectors found safe care and good oversight, but this was a focused inspection and one conflicting care plan was corrected.
Inspectors visited without warning on 15 May 2023. They spoke with people living at the home, relatives and staff. They observed care and checked care records, staff recruitment files, medicines arrangements and management records.
The home was rated Good for Safe and Well-led. Inspectors found that people were protected from abuse, risks were assessed, medicines were given safely and staffing met people's needs. Infection prevention arrangements were also judged satisfactory.
The inspection followed concerns about care quality and safety. The home had already taken action, including closer monitoring of people's food intake and weight. Inspectors found no evidence that people were at risk of harm from those concerns.
This was a focused inspection of Safe and Well-led only. The other three question ratings were carried over from the previous comprehensive inspection in 2019, so the overall Good rating was not based on a fresh assessment of every area.
Safe staffing
People and relatives said there were enough staff, and inspectors saw that requests for help were answered promptly.
“People and relatives told us enough staff were on duty to meet their needs.” from the report
Medicines
Medicines were given by trained staff whose skills were checked. Storage, ordering and disposal were also found to be safe.
“People received their medicines as prescribed from trained staff whose competencies were regularly checked.” from the report
Management checks
The home had audits and checks covering areas such as care records, staff competence and equipment. An improvement plan had addressed the concerns that led to the inspection.
“Managerial oversight of the service was good, and a range of quality audits and checks took place to monitor the service and drive forward improvements.” from the report
Supportive culture
People, relatives and staff gave positive feedback about the staff team and the management culture.
“Staff gave positive feedback regarding the open, honest and supportive culture of the service.” from the report
Conflicting care plan information
needs fixingOne care plan contained information that did not agree with itself. The manager corrected this during the inspection.
“However, we identified 1 care plan contained some conflicting information.” from the report
- 01How do you now check that care plans contain consistent and up-to-date information?
- 02What changes were made to monitor people's dietary intake and weight after the concerns that led to this inspection?
- 03Who is currently managing the home, and how is management cover arranged when the registered manager is unavailable?
- 04How often are care records, staff competencies and equipment checked, and what happens when an audit finds a problem?
- 05When will the home next have a full inspection covering Effective, Caring and Responsive?
This was an unannounced focused inspection of Safe and Well-led; the other ratings carried over from the previous comprehensive inspection published in 2019. This explanation was written from the published report of 23 June 2023 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
What inspectors found, August 2020
Inspected but not rated; inspectors were assured that infection control measures were in place.
This was an announced, targeted inspection on 13 August 2020. It looked only at infection prevention and control during the coronavirus pandemic.
Inspectors were assured that the home was managing visitors, social distancing, personal protective equipment, testing, hygiene and possible outbreaks. They also found that the infection control policy was up to date.
The home had measures to support people and their relatives during restrictions. These included staggered visits, a Perspex screen, video calls and information about the pandemic in accessible formats.
The service was inspected but not rated. This was not a full inspection of the home or its care across all five areas.
Safer visiting arrangements
Visits were staggered, with time between them for staff to clean and sanitise the visiting areas.
“Relative visits were staggered. Ten-minute gaps between visits gave staff time to clean and sanitise visiting areas to maintain people's safety.” from the report
Support for family contact
The home used a mobile screen and tablets to help people see and speak with relatives during the pandemic.
“Computer tablets had been purchased to help people keep in touch with others who were important to them.” from the report
Accessible information
Information about the pandemic and why staff wore masks was provided in different formats, including large text and pictures.
“Information to help people understand the pandemic including explaining why staff wore masks had been created in a variety of formats” from the report
Infection control measures
Inspectors were assured that the home was using protective equipment safely and had arrangements for testing and outbreak management.
“We were assured that the provider was using PPE effectively and safely.” from the report
Inspectors raised no specific concerns in this report.
- 01How have the visiting arrangements changed since this inspection?
- 02How do you now manage testing and possible infection outbreaks?
- 03What infection prevention and control training have staff completed since the inspection?
- 04What are the current arrangements for helping residents keep in touch with relatives?
- 05What are the home's current ratings or findings for caring, effective, responsive and well-led care?
This was a targeted inspection of infection prevention and control measures during the coronavirus pandemic; the service was inspected but not rated and the other care areas were not assessed. This explanation was written from the published report of 27 August 2020 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Charnwood House
4 rated inspections over 7 years: the service has held its Good rating throughout.
- June 2023Goodcurrent ratingSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- August 2020Inspected but not ratedSafe: Inspected but not rated
- September 2019Goodstayed GoodSafe: GoodWell-led: Good
- April 2019Goodstayed GoodSafe: GoodWell-led: Good
- October 2016GoodSafe: GoodEffective: GoodCaring: OutstandingResponsive: GoodWell-led: Good
- February 2014
Report published without a new overall rating.
- March 2013
Report published without a new overall rating.
- September 2011
Report published without a new overall rating.
- December 2010
Registered with the Care Quality Commission on 22 December 2010.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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At least 100 live-in carers within about an hour of Coventry
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £950 to £1,260 a week. 80 can care for a couple. 11 years' experience on average.
“If you bump into her in the night on her way to the bathroom she will still inquire how you are and if everything is alright.”
“My mum would not eat, drink, bath nor sleep without her. In short, she was FAMILY and we loved her dearly”
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