CQC report explained · a residential care home
What the CQC found at Charnwood Country Residence
Rated Outstanding: inspectors found the home performing exceptionally well.
- Safe?
- Good
- People were protected from abuse and avoidable harm. Risks were assessed, staffing was sufficient and recruitment checks were completed, but inspectors noted one report of a slow call-bell response and minor medicines recording issues.
- Effective?
- Good
- People's health, nutrition and consent needs were supported well. Staff had relevant training, although formal supervision meetings had slipped in recent months and a plan was being put in place to address this.
- Caring?
- Outstanding
- Staff built compassionate and meaningful relationships with people. Inspectors saw people treated with kindness, dignity and respect, with support for their choices, independence and diverse needs.
- Responsive?
- Outstanding
- Care was highly personalised and adapted to people's needs, interests and goals. Activities, dementia support, transition plans, family involvement and end of life care were tailored to individuals.
- Well-led?
- Outstanding
- The provider and management team showed exceptional leadership and used strong monitoring systems to improve care. A new manager was taking over through a supported transition and had begun the CQC registration process.
What inspectors found, May 2019
Charnwood Country Residence was rated Outstanding overall, with exceptionally caring, responsive and well-led care, alongside minor medicines recording issues.
Inspectors made an unannounced visit on 6 March 2019. They spoke with people, visitors, staff and managers. They reviewed care records, medicines records, staffing information, training records and quality checks.
The home was rated Good for safe and effective care. People were protected from abuse, risks were assessed, staffing was sufficient and health, food and medicine needs were generally met. Inspectors noted some minor medicines recording issues and that formal staff supervision meetings had slipped.
The home was rated Outstanding for caring, responsive and well-led care. Inspectors found kind and respectful relationships, highly personalised care, meaningful activities, strong support for people living with dementia and exceptional leadership and quality monitoring.
The overall Outstanding rating was maintained from the previous inspection in 2016. The report says a new manager was completing a supported handover and had started the CQC registration process.
Kind, respectful care
Inspectors saw staff supporting people with patience, warmth and sensitivity. People were involved in decisions and their dignity and independence were protected.
“All levels of staff supported people in an exceptionally kind and caring way.” from the report
Personalised support
Care plans covered people's physical, emotional, psychological and social needs. Staff understood individual preferences and used detailed transition plans when people moved into the home.
“The assessments were extremely thorough.” from the report
Meaningful activities
The home offered varied activities based on people's interests and goals. Staff supported people to revisit important places, maintain relationships and take part in community activities.
“They had developed a creative variety of meaningful activities for people.” from the report
Specialist dementia support
An Admiral Nurse supported people living with dementia, their families and staff. A physiotherapist also helped people work on their mobility.
“The provider also employed an 'Admiral Nurse', who had specific expertise in dementia care.” from the report
Strong leadership
The provider had detailed quality checks and a clear focus on learning and improvement. Inspectors found that leaders knew what was happening in the home.
“The provider had an excellent quality monitoring system, which has helped identify shortfalls, lessons to be learned and the quality of care to be improved.” from the report
Medicines records
minorPeople received their medicines as prescribed, but inspectors found some minor recording issues. These were raised with the provider and new manager for action.
“There were some minor recording issues, which were mentioned to the provider and new manager to address.” from the report
Staff supervision
minorStaff said formal supervision meetings had slipped in recent months. The new manager had created a plan to address this, while staff said they received day-to-day support.
“Staff told us formal supervision meetings had slipped in recent months, but the new manager had devised a plan to address this.” from the report
One slow call-bell response
minorOne person said staff had been slow to respond to a call bell on one evening. Another person reported a response within two minutes, so this appeared to be an isolated concern in the inspection evidence.
“One person commented that staff had been slow to respond on one occasion in the evening when they had pressed the call bell.” from the report
- 01What action was taken to correct the minor medicines recording issues found at the inspection?
- 02Are formal staff supervision meetings now up to date, and how are staff supported to discuss concerns?
- 03How quickly are call bells answered, especially in the evenings, and how is this monitored?
- 04Has the new manager completed the CQC registration process, and how was the management handover managed?
- 05How would the home provide the specialist dementia support and personalised activities described in this report for my relative?
This was an unannounced planned inspection covering all five key questions and the overall quality and safety of the home. This explanation was written from the published report of 24 May 2019 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Charnwood Country Residence
2 rated inspections over 3 years: the service has held its Outstanding rating throughout.
- May 2019Outstandingcurrent ratingstayed OutstandingSafe: GoodEffective: GoodCaring: OutstandingResponsive: OutstandingWell-led: Outstanding
- July 2016OutstandingSafe: GoodEffective: GoodCaring: GoodResponsive: OutstandingWell-led: Outstanding
- August 2014
Report published without a new overall rating.
- July 2013
Report published without a new overall rating.
- October 2012
Report published without a new overall rating.
- February 2011
Registered with the Care Quality Commission on 2 February 2011.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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11 live-in carers within about an hour of Herefordshire, County of
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £960 to £1,410 a week. 10 can care for a couple. 8 years' experience on average.
“She was very caring, kind and patient to all his needs, she built up a wondetful rapport with him, she was dedicated and was there for him through good times as well as through the tough times”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.