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CQC report explained · a residential care home

What the CQC found at Charlton Road

Requires improvementpublished 5 October 2022, 4 years ago

Rated Requires improvement: inspectors found the home was not performing as well as it should and told it what to change.

The five questions inspectors ask
Safe?
Requires improvement
Are people protected from harm? Staffing, medicines, infection control, safeguarding.
Effective?
Good
Does the care work? Training, consent, food and drink, working with GPs and nurses.
Caring?
Good
Are people treated with kindness and dignity?
Responsive?
Good
Is care built around the person? Care plans, activities, complaints.
Well-led?
Requires improvement
Is the home run well? The manager, the culture, how problems get found and fixed.
The report

We have not explained this report yet

The CQC has not yet published an inspection report for Charlton Road.

The story over the years

Every inspection of Charlton Road

4 rated inspections over 8 years: the service has slipped, from Good to Requires improvement.

  1. October 2022Requires improvementcurrent ratingdown from Good
    Safe: Requires improvementEffective: GoodCaring: GoodResponsive: GoodWell-led: Requires improvement
  2. October 2019Goodstayed Good
    Safe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
  3. March 2017Goodstayed Good
    Safe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
  4. February 2015Good
    Safe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
  5. May 2023

    Registered with the Care Quality Commission on 3 May 2023.

Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.

Next steps

Weigh the report against the rest

This home

Fees, photos and reviews from families

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Care at home

At least 100 live-in carers within about an hour of Greenwich

These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.

Most charge £980 to £1,250 a week. 87 can care for a couple. 11 years' experience on average.

Dechida B.
2 reviews
From £980 a week, 9 years caring
Based about 6 minutes from Greenwich. Can care for a couple
Andres Felipe C.
1 review
From £1,050 a week, 15 years caring
Based about 10 minutes from Greenwich. Can care for a couple
Eniola A.
2 reviews
From £1,204 a week, 16 years caring
Based about 12 minutes from Greenwich. Can care for a couple
Martin S.
1 review
From £1,092 a week, 6 years caring
Based about 16 minutes from Greenwich. Can care for a couple
“She cared for my mum with Alzheimer's with endless patience and kindness, always arriving with a smile and a positive attitude”
Marie-anne B., about Carla A.
“Usha rapidly became 'one of the family' and is sorely missed.”
Claire T., about Usha V.
See live-in carers near GreenwichProfiles, rates and reviews are free to look at.

Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.