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CQC report explained · a nursing home

What the CQC found at Charles Court Care Home

Requires improvementpublished 1 March 2023, 3 years ago

Rated Requires improvement: inspectors found the home was not performing as well as it should and told it what to change.

The five questions inspectors ask
Safe?
Requires improvement
Are people protected from harm? Staffing, medicines, infection control, safeguarding.
Effective?
Good
Does the care work? Training, consent, food and drink, working with GPs and nurses.
Caring?
Good
Are people treated with kindness and dignity?
Responsive?
Good
Is care built around the person? Care plans, activities, complaints.
Well-led?
Requires improvement
Is the home run well? The manager, the culture, how problems get found and fixed.
The report

We have not explained this report yet

The CQC has not yet published an inspection report for Charles Court Care Home.

The story over the years

Every inspection of Charles Court Care Home

9 rated inspections over 7 years: the service has slipped, from Good to Requires improvement.

  1. March 2023Requires improvementcurrent ratingstayed Requires improvement
    Safe: Requires improvementEffective: GoodCaring: GoodResponsive: GoodWell-led: Requires improvement
  2. March 2020Requires improvementdown from Good
    Safe: Requires improvementWell-led: Requires improvement
  3. November 2019Goodup from Requires improvement
    Safe: GoodEffective: GoodWell-led: Good
  4. October 2018Requires improvementstayed Requires improvement
    Safe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Requires improvement
  5. December 2017Requires improvementstayed Requires improvement
    Well-led: Requires improvement
  6. September 2017Requires improvementstayed Requires improvement
    Safe: Requires improvementEffective: Requires improvementCaring: GoodResponsive: Requires improvementWell-led: Requires improvement
  7. March 2017Requires improvement
    Safe: Requires improvementEffective: Requires improvementCaring: Requires improvementResponsive: Requires improvementWell-led: Requires improvement
  8. April 2016Inspected but not rated
    Well-led: Good
  9. October 2015Goodstayed Good
    Safe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Requires improvement
  10. October 2015Good
    Safe: GoodEffective: Requires improvementCaring: GoodResponsive: GoodWell-led: Good
  11. May 2025

    Registered with the Care Quality Commission on 29 May 2025.

Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.

Next steps

Weigh the report against the rest

This home

Fees, photos and reviews from families

Guide

How to read CQC ratings and reports

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Care at home

11 live-in carers within about an hour of Herefordshire, County of

These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.

Most charge £960 to £1,410 a week. 10 can care for a couple. 8 years' experience on average.

Timerthy B.
1 review
From £1,330 a week, 5 years caring
Based about 34 minutes from Herefordshire, County of. Can care for a couple
Latifatu B.
1 review
From £1,190 a week, 3 years caring
Based about 48 minutes from Herefordshire, County of. Can care for a couple
Sekai M.
2 reviews
From £1,400 a week, 15 years caring
Based about 59 minutes from Herefordshire, County of. Can care for a couple
Amele fane Jane L.
From £1,407 a week, 15 years caring
Based about 13 minutes from Herefordshire, County of. Can care for a couple
“She was very caring, kind and patient to all his needs, she built up a wondetful rapport with him, she was dedicated and was there for him through good times as well as through the tough times”
Katrina O., about Sekai M.
See live-in carers near Herefordshire, County ofProfiles, rates and reviews are free to look at.

Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.