CQC report explained · a residential care home
What the CQC found at Chargrove Lawn
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- Inspectors were assured that the home was using protective equipment safely, arranging testing, managing visits and admissions, and keeping its infection control policy up to date.
- Effective?
- Good
- Does the care work? Training, consent, food and drink, working with GPs and nurses.
- Caring?
- Good
- Are people treated with kindness and dignity?
- Responsive?
- Good
- Is care built around the person? Care plans, activities, complaints.
- Well-led?
- Good
- Is the home run well? The manager, the culture, how problems get found and fixed.
What inspectors found, February 2022
Chargrove Lawn was inspected but not rated; inspectors were assured that infection control and visiting arrangements were in place.
This was an unannounced, targeted inspection on 12 January 2022. Inspectors looked at infection prevention and control, and asked about staffing pressures linked to COVID-19.
Inspectors found updated infection control policies and suitable arrangements for cleaning, laundry, waste and protective equipment. They were also assured that testing, visiting, admissions and outbreak plans followed current guidance.
The home had plans to manage COVID-19-related staffing pressures. The service was meeting the requirement for non-exempt staff and visiting professionals to be vaccinated against COVID-19.
The home was inspected but not rated. This was because the inspection was targeted and did not assess all areas needed for a full rating.
Updated infection policy
The infection prevention and control policy had been reviewed and kept current. Guidance was available for staff to use.
“The provider's policy for managing COVID-19 and related infection prevention and control procedures had been reviewed and kept up to date.” from the report
Visits from relatives
The home had arrangements to support visits from relatives and other important people.
“There were arrangements in place to ensure people received visits from their relatives and others who mattered to them.” from the report
Cleaning and protective equipment
Inspectors found that laundry, waste and cleaning arrangements were being carried out correctly, including the use of protective equipment.
“As part of full infection control measures laundry, waste and cleaning arrangements had been correctly implemented, including the use of personal protective equipment (PPE), to reduce the spread of infection.” from the report
Testing and outbreak planning
People and staff were tested in line with national guidance. The home also had plans for isolating people affected by COVID-19 and grouping staff to reduce spread.
“People and staff were tested in line with national guidance for care homes.” from the report
Inspectors raised no specific concerns in this report.
- 01How are you keeping the infection prevention and control policy up to date now?
- 02How do you currently arrange visits from relatives and other important people?
- 03What measures are in place if COVID-19 causes staffing pressures?
- 04How would you isolate someone affected by COVID-19 and organise staff to reduce its spread?
- 05How are people and staff tested for COVID-19, and how is protective equipment used?
This was an unannounced targeted inspection of infection prevention and control and COVID-19-related staffing pressures; it did not assess all areas and did not change the previous rating. This explanation was written from the published report of 11 February 2022 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
What inspectors found, February 2018
Chargrove Lawn is rated Good; inspectors found kind, safe and personalised care, with improvements to the building and activities.
The inspection was unannounced and took place on 9 and 10 January 2018. One inspector spoke with people living there, relatives, staff and managers. They looked at care and medicines records, recruitment, training and quality checks. They also observed care.
The home provided accommodation and personal care for up to 26 people. Twenty-two people lived there at the inspection. Inspectors found that people were safe, treated with kindness and supported to make choices. Staff understood people's needs and worked with health professionals when care needs changed.
The home had recently been refurbished. People had more communal space, personalised rooms and access to gardens. There was a wider range of activities, including trips out and opportunities to build friendships. The home also used meetings, surveys, complaints and audits to identify improvements.
All five areas were rated Good: Safe, Effective, Caring, Responsive and Well-led. This means the inspection found the service met the regulator's expected standard in each area. The overall rating remained Good, as it had been at the comprehensive inspection in October 2015.
Kind and respectful care
People described staff positively and inspectors saw staff spending time with people, chatting and laughing. Staff supported people's privacy, dignity and choices.
“People were observed spending time with staff, chatting and laughing.” from the report
Personalised support
Care records reflected people's abilities, wishes and changing needs. People had regular discussions about their care with a named member of staff.
“People's care was individualised reflecting their personal wishes, lifestyle choices and their changing needs.” from the report
Good activities and social links
People could take part in activities matching their interests, go on trips and meet people from other homes. New friendships and a pen pal scheme had developed.
“People had access to a range of activities which enabled them to follow their interests and hobbies.” from the report
Health and safety support
Risks were assessed and reviewed, and staff worked with health professionals when people's needs changed. Medicines were managed satisfactorily and infection controls were in place.
“People's health and wellbeing were promoted.” from the report
Improved environment
The recent refurbishment provided larger shared areas, personalised rooms and accessible gardens. Signage and flooring had also been adapted to support people with dementia or sensory needs.
“People benefited from a newly refurbished environment.” from the report
Busy periods
minorSome staff said they were busy at peak times, particularly during meals. They said they managed, but families may want to ask how enough staff are provided at these times.
“Staff spoke about being busy and trying to manage peak times such as meal times” from the report
Managerial cover
minorThe registered manager was responsible for two care homes. The report says managing both services and maintaining cover and communication was a challenge.
“The registered manager considered one of the major challenges was to manage two care homes” from the report
- 01How do you make sure there are enough staff during busy periods, especially at mealtimes?
- 02How is management cover arranged when the registered manager is working across two care homes?
- 03What activities are currently available, and how are residents' individual interests used to plan them?
- 04How will residents and relatives be involved in the planned residents' council and other improvements?
- 05How are changes in a person's health, risks or care needs recorded and shared with all staff?
This was an unannounced comprehensive inspection covering all five areas, with care and the premises both looked at. This explanation was written from the published report of 13 February 2018 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Chargrove Lawn
3 rated inspections over 2 years: the service has held its Good rating throughout.
- February 2022Inspected but not ratedcurrent ratingSafe: Inspected but not rated
- February 2018Goodstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- February 2017Goodstayed GoodEffective: Good
- November 2015GoodSafe: GoodEffective: Requires improvementCaring: GoodResponsive: GoodWell-led: Good
- July 2014
Report published without a new overall rating.
- January 2014
Report published without a new overall rating.
- November 2013
Report published without a new overall rating.
- May 2013
Report published without a new overall rating.
- November 2012
Report published without a new overall rating.
- January 2012
Report published without a new overall rating.
- September 2011
Report published without a new overall rating.
- December 2010
Registered with the Care Quality Commission on 29 December 2010.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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38 live-in carers within about an hour of Gloucestershire
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £1,030 to £1,360 a week. 31 can care for a couple. 12 years' experience on average.
“She was very caring, kind and patient to all his needs, she built up a wondetful rapport with him, she was dedicated and was there for him through good times as well as through the tough times”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.