CQC report explained · a residential care home
What the CQC found at Chantry
Rated Good: inspectors found the home performing well and meeting their expectations.
What inspectors found, December 2021
Chantry was rated Good in all five areas; inspectors found safe, kind and personalised care in a well-managed home.
This was the first inspection since the home registered with the CQC. Two inspectors visited without notice on 24 November 2021. They spoke with people living there, relatives, staff and health professionals, observed care, and checked care, medicine, recruitment and management records.
Inspectors found that people felt safe and received kind, respectful care. Staff understood people's communication methods, choices, health needs and personal goals. People were supported to take part in activities, see family, use local services and develop independence.
The home was clean, safe and well maintained. Inspectors found effective systems for medicines, safeguarding, infection control, risk management and learning from incidents. They also found that managers listened to feedback and worked with people, families and other professionals to improve the service.
All five CQC areas were rated Good: Safe, Effective, Caring, Responsive and Well-led. This was the home's first inspection, so there was no earlier rating to compare with.
Personalised support
Care plans reflected people's health needs, communication methods, preferences and goals. People and those important to them were involved in reviewing their support.
“People had care and support plans that were personalised, holistic, strengths-based and reflected their needs and aspirations” from the report
Kind and respectful care
Inspectors saw warm, positive relationships between staff and people. Staff respected privacy, dignity and individual choices.
“People received kind and compassionate care from staff who used positive, respectful language and used appropriate styles of interaction” from the report
Activities and independence
People were supported to follow interests, spend time with family, use local services and develop new skills. Staff supported people to make choices and pursue personal goals.
“People were supported to participate in their chosen social and leisure interests on a regular basis.” from the report
Management and improvement
Managers were approachable and acted on feedback. The home used incident learning, surveys and suggestions from people and families to improve the service.
“Governance processes were effective and helped to hold staff to account, keep people safe, protect people's rights and provide good quality care and support.” from the report
Inspectors raised no specific concerns in this report.
- 01How have you developed staff knowledge of sensory assessments and tools since the inspection?
- 02How will you support my relative's preferred communication method, and how will you check that staff understand it?
- 03How do you make sure there are enough permanent or agency staff to support one-to-one activities and local trips?
- 04What end of life support could you provide if my relative needed it, given that the report says the home was not providing this at the time?
- 05How are suggestions and complaints recorded, acted on and fed back to people and families?
This was the first comprehensive inspection following registration, covering all five CQC questions and including infection prevention and control checks. This explanation was written from the published report of 23 December 2021 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Chantry
Each visit the CQC has published, newest first, back to the day the home was registered.
- December 2021Goodcurrent ratingSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- October 2020
Registered with the Care Quality Commission on 8 October 2020.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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28 live-in carers within about an hour of West Sussex
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £1,020 to £1,170 a week. 23 can care for a couple. 11 years' experience on average.
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.