CQC report explained · a residential care home
What the CQC found at Castleview Residential Care Home
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- Inspectors found suitable risk assessments, enough staff, safe recruitment, safe medicines support and effective infection control.
- Effective?
- Good
- People’s health and social needs were assessed, staff were trained and supported, and people received suitable food, drink and healthcare support.
- Caring?
- Good
- People were treated with kindness, dignity and respect. Staff supported people to express their views, make choices and maintain independence.
- Responsive?
- Good
- Care plans reflected people’s individual needs and wishes. Activities and communication were adapted to people’s preferences and abilities.
- Well-led?
- Good
- Managers were present and approachable, staff felt listened to, and quality checks and improvement plans were in place.
What inspectors found, February 2019
Castleview Residential Care Home was rated Good; inspectors found safe, kind and personalised care, with a small gap in managers’ knowledge of accessible information standards.
This was a planned inspection visit on 22 January 2019. One inspector reviewed information held by the CQC, spoke with four residents, one relative, managers and staff, observed care, and checked care, medicines, recruitment, training and quality records.
The home was rated Good in all five areas: Safe, Effective, Caring, Responsive and Well-led. Inspectors found enough staff, safe medicines support, suitable training, good links with health professionals, kind care and care plans that reflected people’s needs and wishes.
The overall Good rating was unchanged from the previous inspection, published on 27 January 2016. The report says the legal requirements were met. The home was not supporting anyone receiving end of life care at the time of this inspection.
Safe staffing and medicines
Inspectors found enough staff to support people without unnecessary delay. Medicines were administered, stored and monitored safely.
“People were safely supported with their medicines by a trained and competent staff team.” from the report
Kind and respectful care
People described staff as kind and compassionate. Inspectors observed staff reassuring people and supporting their dignity and privacy.
“Everyone we spoke with told us they were treated with kindness and compassion by a caring and respectful staff team.” from the report
Personalised support
Staff knew people well and supported their individual choices, communication styles, activities and care preferences.
“We saw the care and support people received reflected their personal needs and wishes.” from the report
Good management oversight
Managers were visible and approachable. The home carried out checks on medicines, the environment and people’s care, with an ongoing improvement plan.
“The management team and provider had systems in place to monitor the quality of the service that they provided.” from the report
Accessible information knowledge
minorManagers were not aware of the Accessible Information Standards. Inspectors said the home was meeting the principles in practice, and managers said they would follow the process when reviewing care plans.
“However, neither of the registered managers were aware of the accessible information standards albeit they were meeting the principles” from the report
- 01How will you apply the Accessible Information Standards when reviewing my relative’s care plan?
- 02How will you keep my relative safe and informed while the redecoration and wet-room work is taking place?
- 03How often are medicines records and medicine administration checks reviewed, and what happens if an error is found?
- 04How will you involve my relative in reviewing their care plan and choosing activities?
- 05What support would be arranged if my relative later needed end of life care?
This was a planned inspection covering the premises and care provided, with all five CQC questions rated. This explanation was written from the published report of 21 February 2019 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Castleview Residential Care Home
2 rated inspections over 3 years: the service has held its Good rating throughout.
- February 2019Goodcurrent ratingstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
Read what inspectors found at Castleview Residential Care Home →
- January 2016GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- July 2014
Report published without a new overall rating.
- July 2013
Report published without a new overall rating.
- February 2013
Registered with the Care Quality Commission on 22 February 2013.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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