CQC report explained · a residential care home
What the CQC found at Castle View House
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- Inspectors found that individual and environmental risks were assessed and managed. There were enough staff, recruitment checks were completed and medicines, accidents and infection risks were managed safely.
- Effective?
- Good
- People could access GPs, mental health teams and other health services when needed. Staff had relevant training, supervision and support, and understood the Mental Capacity Act.
- Caring?
- Good
- People said staff were kind, friendly and respectful. People were involved in planning their care, supported to make choices and encouraged to remain as independent as possible.
- Responsive?
- Good
- Care plans reflected people's preferences, health needs, interests and goals. Staff adapted support when people's needs changed and helped people maintain links with family, friends and the community.
- Well-led?
- Good
- The registered manager and senior staff understood mental health care and monitored the quality of the service. People, relatives, staff and outside professionals were asked for their views.
What inspectors found, February 2019
Rated Good; inspectors found safe, kind and personalised care across all five areas.
Inspectors visited unannounced on 18 December 2018. They spoke with four people, three staff members and five outside organisations. They reviewed care files, medicine records, staff recruitment and training records, complaints, incidents, risk checks and quality audits.
The home provided residential care for up to eight people living with mental illness. Seven people lived there at the time. Inspectors found that risks were assessed, medicines were managed safely and there were enough trained staff.
People were involved in planning and reviewing their care. Inspectors found staff to be kind, respectful and knowledgeable about people's needs. Care plans were kept up to date, and people were supported to stay independent, maintain relationships and use community services.
All five areas were rated Good: Safe, Effective, Caring, Responsive and Well-led. This was the first inspection since the home was registered in February 2018.
Safe staffing
Inspectors found that staffing levels matched people's care plans and that managers could cover shifts at short notice.
“The staff duty rotas demonstrated how staff were allocated on each shift.” from the report
Mental health expertise
The registered manager and senior staff had professional mental health qualifications and worked alongside staff delivering care.
“The registered manager and director of care held current nursing registration to practice as mental health nurses.” from the report
Personalised care
Care plans included people's histories, relationships, preferences, abilities and goals. People were involved in planning and reviewing their support.
“Care plans recorded people's life story, recorded who the important relatives and friends were in people's lives and explained what lifestyle choices people had made.” from the report
Kind and respectful staff
People described staff positively, and inspectors observed friendly, caring communication. Staff supported dignity, choice and independence.
“We found that people were supported by caring staff that were sensitive in manner and approach to their needs.” from the report
Quality monitoring
The home used audits, feedback and staff meetings to monitor care and identify improvements, including work on fire safety and communal areas.
“There were systems in place to review the quality of all aspects of the service.” from the report
Inspectors raised no specific concerns in this report.
- 01How will you assess and respond if my relative's mental health or risks change?
- 02How often will my relative's care plan be reviewed, and how will we be involved?
- 03What mental health training and supervision will the staff supporting my relative have?
- 04How will you support my relative to stay independent and maintain relationships, activities and community links?
- 05How are medicines checked, and how will you tell us about any changes or concerns?
This was a comprehensive inspection covering the premises and care provided, with all five CQC questions rated. This explanation was written from the published report of 5 February 2019 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Castle View House
Each visit the CQC has published, newest first, back to the day the home was registered.
- February 2019Goodcurrent ratingSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- February 2018
Registered with the Care Quality Commission on 28 February 2018.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
Weigh the report against the rest
Fees, photos and reviews from families
How to read CQC ratings and reports
What to check when you visit
91 live-in carers within about an hour of Medway
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £980 to £1,250 a week. 78 can care for a couple. 10 years' experience on average.
“Usha rapidly became 'one of the family' and is sorely missed.”
“Always on time and with a lovely smile for my mum. Theresa is kind and sensitive to my mum's needs.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.